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Published 17 Apr 2025, 11:17 BST

Official UK procurement notice

Network Services 4 · UK public procurement notice

Official notice

Authority: Government Commercial Agency (Central government)

Framework agreement11 lotsServicesOpen procedureAbove thresholdSME suitableVCSE suitable
Framework ceiling (notional)£8,000,000,000total for 11 lots · framework ceiling, not attributable revenue · 1 value update
Submissions closed 2 Oct 2026
Lots 11see the lot list below
Framework period 2 yrsends 17 Mar 2029 · up to 17 Mar 2031 with extensions · starts 18 Mar 2027

What is being bought11 lots · detail below

Published requirement description

This framework will provide access to a wide range of networks and telecommunications services, products and solutions

CPV: Apparatus for sound, video-recording and reproduction · Building construction work · Building installation work · Command and control system · Communication and multimedia software package · Communication software package · Communications equipment · Communications network · Computer equipment and supplies · Computer network services · Computer support services · Computer-site planning consultancy services · +84 more

How this framework works

From the published notice
Type
Open framework
Call-offs
call-offs may be awarded directly or by further competition
Framework period
2 yrs · up to 4 yrs from 18 Mar 2027
Supplier levy on call-offs (max %)

1% of call-off value · The Supplier will pay, excluding VAT, 1% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts.

Who may buy through it

Refer to RM6377 Network Services 4 - Customer List for details of contracting authorities that may use the framework.

Published description of the framework

Refer to Framework Schedule 7 - Call Off Award Procedure for details of the competitive selection processes for the award of contracts under this framework

Lots and requirements (11)Procurement structure

11 lots · all with a published value · evaluation weights differ by lot

Every one of these 11 lots carries the same published figure, £8,000,000,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.

Lot #1Internet Connectivity Services (WAN)Renewal 2 yrsSMEVCSEceiling above

Lot 1 is for the provision of connectivity and related services, enabling site-to-site or site-to-cloud interconnectivity.

a) wide area connectivity for the provision of a managed or unmanaged point-to-point data-only connection.

b) wide area connectivity for the provision of a managed or unmanaged point-to-internet/cloud data-only connection.

The full scope of Lot 1 is set out in the Framework Schedule 1 (Specification)

Contract period: 18 Mar 2027 – 17 Mar 2029 (2 yrs) · up to 17 Mar 2031 with extensions
Eligibility: SME eligibleVCSE eligible
Extensions: 'The initial duration of the Framework is 2 years, with an option to extend for 2 12 month periods. GCA reserve the right to extend lots by varying durations.
Lot #2Local Connectivity Services (LAN)Renewal 2 yrsceiling above

Lot 2 is for the provision of single site connectivity services, including local area networks (LAN) enabling interconnectivity.

a) local area network (LAN) connectivity services, constrained to a single site, multiple sites in the same locale, campus sites and metropolitan area sites enabling a user to consume a locally delivered service.

b) local connectivity services to connect an end user device to a local service.

The full scope of Lot 2 is set out in the Framework Schedule 1 (Specification)

Contract period: 18 Mar 2027 – 17 Mar 2029 (2 yrs) · up to 17 Mar 2031 with extensions
Extensions: 'The initial duration of the Framework is 2 years, with an option to extend for 2 12 month periods. GCA reserve the right to extend lots by varying durations.
Lot #3Voice / Unified CommunicationsRenewal 2 yrsceiling above

Lot 3 is for the provision of voice, digital and unified communications services.

a) Voice, digital and unified communications services - including but not limited to: IP Telephony, unified communications and collaborative software applications including audio & video conferencing and business enablement application software to enhance the communication capability. Services can be provided as on-premises, cloud-based or hybrid solutions. Services can be provided as standalone or in any combination as required by the Buyer.

The full scope of Lot 3 is set out in the Framework Schedule 1 (Specification)

Contract period: 18 Mar 2027 – 17 Mar 2029 (2 yrs) · up to 17 Mar 2031 with extensions
Extensions: 'The initial duration of the Framework is 2 years, with an option to extend for 2 12 month periods. GCA reserve the right to extend lots by varying durations.
Lot #4Contact Centre ServicesRenewal 2 yrsceiling above

Lot 4 is for the provision of inbound and/or outbound contact centre management including automation and queuing to multiple answering points, as described in the sections titled ‘Lot 4’. This agreement provides the hardware and software solutions for the use of Buyer employees only, not staff/agent resources as an outsourced service.

a) The ability to make outbound contact and respond to an incoming contact and route the contact to a predefined destination both within the Buyer’s technical domain and/or external to the Buyer’s technical domain.

The full scope of Lot 4 is set out in the Framework Schedule 1 (Specification)

Contract period: 18 Mar 2027 – 17 Mar 2029 (2 yrs) · up to 17 Mar 2031 with extensions
Extensions: 'The initial duration of the Framework is 2 years, with an option to extend for 2 12 month periods. GCA reserve the right to extend lots by varying durations.
Lot #5IoT & Connected Places (incl. Security & CCTV)Renewal 2 yrsceiling above

Lot 5 is for the provision of Solutions related to Smart Technologies, also referred to as “Smart shared and connected spaces”, and Internet of Things.

a) Design, build and deliver solutions related to Smart shared and connected spaces, with applications in the areas including but not limited to: smart buildings, waste management, water management, crime prevention, education and environment (air and noise pollution) monitoring, predictive/preventative maintenance, footfall management, automated reporting, Digital Twins.

b) The provision of component parts or end-to-end solutions relating to smart technologies and connected spaces

The full scope of Lot 5 is set out in the Framework Schedule 1 (Specification)

Contract period: 18 Mar 2027 – 17 Mar 2029 (2 yrs) · up to 17 Mar 2031 with extensions
Extensions: 'The initial duration of the Framework is 2 years, with an option to extend for 2 12 month periods. GCA reserve the right to extend lots by varying durations.
Lot #6Critical Domain ServicesRenewal 2 yrsceiling above

Lot 6 is for the provision of Critical Registry Services to operate and manage nationally critical UK domains.

a) The provision and operation of the technical infrastructure for a UK public sector authority to manage and govern a Nationally Critical Public Sector Domain.

b) The provision and operation of the technical infrastructure for a UK public sector authority to manage and govern a Nationally Critical Public Sector Domain, plus the additional functions to enable the UK public sector authority to fully outsource the management and governance of a Nationally Critical Public Sector Domain

The full scope of Lot 6 is set out in the Framework Schedule 1 (Specification).

Contract period: 18 Mar 2027 – 17 Mar 2029 (2 yrs) · up to 17 Mar 2031 with extensions
Extensions: 'The initial duration of the Framework is 2 years, with an option to extend for 2 12 month periods. GCA reserve the right to extend lots by varying durations.
Lot #7Paging and AlertingRenewal 2 yrsceiling above

Lot 7 is for the provision of a range of paging and alerting services.

a) Messaging, paging and alerting services with the ability to provide and users receive, a tone, numeric or word based alert.

The full scope of Lot 7 is set out in the Framework Schedule 1 (Specification).

Contract period: 18 Mar 2027 – 17 Mar 2029 (2 yrs) · up to 17 Mar 2031 with extensions
Extensions: 'The initial duration of the Framework is 2 years, with an option to extend for 2 12 month periods. GCA reserve the right to extend lots by varying durations.
Lot #8Audio Visual ServicesRenewal 2 yrsceiling above

Lot 8 is for the provision of Audio Visual (AV) and conferencing services.

a) Audio Visual services with the ability to call, connect and share audio-visual communications with another compatible video device over any distance in real time.

The full scope of Lot 8 is set out in the Framework Schedule 1 (Specification).

Contract period: 18 Mar 2027 – 17 Mar 2029 (2 yrs) · up to 17 Mar 2031 with extensions
Extensions: 'The initial duration of the Framework is 2 years, with an option to extend for 2 12 month periods. GCA reserve the right to extend lots by varying durations.
Lot #9Critical Communications DevicesRenewal 2 yrsceiling above

Lot 9a is for the provision of devices including integrated/enabling software, services and accessories as required to support or enable their use and as relevant to delivering critical communications technologies and solutions including commercial radio.

Specifically in scope of this Lot are business needs relating to Emergency Services Network (“ESN”), Airwave network, TETRA/ESN dual mode devices and commercial radio devices.

a) The scope of this Lot includes devices and equipment used to enable and / or deliver critical communications technologies and solutions including commercial radio.

The full scope of Lot 9a is set out in the Framework Schedule 1 (Specification).

Contract period: 18 Mar 2027 – 17 Mar 2029 (2 yrs) · up to 17 Mar 2031 with extensions
Extensions: 'The initial duration of the Framework is 2 years, with an option to extend for 2 12 month periods. GCA reserve the right to extend lots by varying durations.
Lot #10Critical Communications ServicesRenewal 2 yrsceiling above

Lot 9b is for the provision of specialised services as required to scope, design, build, install, run, maintain and connect critical communications technologies and solutions including commercial radio.

Specifically in scope of this Lot are business needs relating to Emergency Services Network (“ESN”), Airwave, TETRA and commercial radio.

a) The scope of this Lot includes services used to enable and / or deliver critical communications technologies, devices and solutions including commercial radio.

The full scope of Lot 9b is set out in the Framework Schedule 1 (Specification).

Contract period: 18 Mar 2027 – 17 Mar 2029 (2 yrs) · up to 17 Mar 2031 with extensions
Extensions: 'The initial duration of the Framework is 2 years, with an option to extend for 2 12 month periods. GCA reserve the right to extend lots by varying durations.
Lot #11Critical Communications SoftwareRenewal 2 yrsceiling above

Lot 9c is for the provision of specialised operations software solutions including associated services as required to support or enable their use and as relevant to delivering critical communications technologies and solutions including commercial radio.

Specifically in scope of this Lot are business needs relating to Emergency Services Network (“ESN”), Airwave, TETRA, and commercial radio.

a) The scope of this Lot includes operations software solutions used to enable and / or deliver critical communications technologies and solutions including commercial radio.

The full scope of Lot 9c is set out in the Framework Schedule 1 (Specification).

Contract period: 18 Mar 2027 – 17 Mar 2029 (2 yrs) · up to 17 Mar 2031 with extensions
Extensions: 'The initial duration of the Framework is 2 years, with an option to extend for 2 12 month periods. GCA reserve the right to extend lots by varying durations.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
What this means for your bid
  • Price carries 15 points on every lot: a 10% discount moves about 1.5 points.
  • “Network Services 4” is a framework: the contest is a place on its panel, not a single contract: call-offs may be direct or by further competition.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Refer to RM6377 Network Services 4 - Customer List for details of contracting authorities that may use the framework.
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
17 Apr 2025, 11:17 BST
Last source update
21 Aug 2026, 10:32 BST
Award evaluation window
Submission end – 4 Mar 2027
Authority reference
RM6377
FTS notice number
2026/S 000-079786
Latest notice
Tender notice (UK4)
Classification (CPV)
Apparatus for sound, video-recording and reproductionBuilding construction workBuilding installation workCommand and control systemCommunication and multimedia software packageCommunication software packageCommunications equipmentCommunications networkComputer equipment and suppliesComputer network services
+86 moreComputer support servicesComputer-site planning consultancy services
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-0504a6 Find a Tender
Contract terms summary

The Supplier shall pay GCA the management charge within 30 days of receipt by the Supplier of an undisputed invoice (or in line with GCA stated guidelines).

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Appointment period ends
2 Oct 2026, 15:00 BST
Clarification deadline
11 Sept 2026, 15:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Supplier levy on call-offs (max %)

call-off levy · 1% of call-off value · The Supplier will pay, excluding VAT, 1% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts.

Detailed submission instructions & authority contactsFrom official release

Timeline

17 Apr 2025 → 18 Mar 2027 · 8 dates
  1. Planning notice published
    17 Apr 2025, 11:17 BST
  2. Next notice expected69 days ago
    14 Aug 2026, 23:59 BST
  3. Market engagement69 days ago
    14 Aug 2026, 23:59 BST

    Government Commercial Agency will be conducting a number of engagements with the market in the development of the Network Services 4 commercial agreement.

    We have sought feedback from suppliers regarding the scope and lot structure of Network Services 4 through a survey and series of one-to-one meetings, conducted Sept - Oct 2025.

    We plan to hold webinar events and weekly drop-in sessions to inform the market of Government Commercial Agency (GCA) aims, and help potential bidders prepare for this opportunity.

    Further information on Network Services 4, including engagement information can be found on the upcoming agreements page of the GCA website through the following link:

    www.crowncommercial.gov.uk/agreements/upcoming ↗ GCA and TechUK are hosting a webinar session 7th July, you can sign up here: www.techuk.org/what-we-deliver/even… ↗

  4. Tender notice published62 days ago
    21 Aug 2026, 10:32 BST
  5. Clarification questions by41 days ago
    11 Sept 2026, 15:00 BST
  6. Admission / appointment period ends20 days ago · period end, not a bid countdown
    2 Oct 2026, 15:00 BST
  7. Today
    22 Oct 2026
  8. Award decision expected byin 133 days
    4 Mar 2027, 23:59 GMT
  9. Contract startsin 146 days
    18 Mar 2027

Notice history

11 events · 7 releases on Find a Tender · since 17 Apr 2025
  1. Pipeline notice published
    17 Apr 2025, 11:17 BST
    UK1
  2. Preliminary market engagement notice published
    8 Sept 2025, 14:17 BST
    UK2
  3. Pipeline notice published
    12 Dec 2025, 09:42 GMT
    UK1
  4. Preliminary market engagement notice published
    3 Jul 2026, 11:50 BST
    UK2
  5. Preliminary market engagement notice published
    3 Jul 2026, 11:56 BST
    UK2
  6. Preliminary market engagement notice published
    8 Jul 2026, 08:00 BST
    UK2
  7. Published value updated to £8,000,000,000
    8 Jul 2026, 08:00 BST
    was £7,000,000,000
  8. Tender notice published
    21 Aug 2026, 10:32 BST
    UK4
  9. Status changed to active
    21 Aug 2026, 10:32 BST
  10. Procurement method changed
    21 Aug 2026, 10:32 BST
  11. Deadline published: 2 Oct 2026, 15:00 BST
    21 Aug 2026, 10:32 BST
Published amendments (1)

The following change has been made: - Description

Routine re-releases (7)
  • 2026-07: 1 release · 3 Jul 2026
  • 2025-12: 1 release · 12 Dec 2025
  • 2025-09: 1 release · 8 Sept 2025
  • 2025-04: 1 release · 17 Apr 2025

Contracting authority & participating public bodies

Government Commercial Agency

Contracting authorityPublic authority - central government GB-PPON: PBZB-4962-TVLR 9th Floor, The Capital, Old Hall Street, Liverpool, North West, L3 9PPContact email, phone

Official documents & specifications (8)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure