NCHA202646 - Customer Insight/Survey Software

{
  "id": "080572-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-08-24T17:30:10+01:00",
  "ocid": "ocds-h6vhtk-06eb00",
  "buyer": {
    "id": "GB-PPON-PNBW-6182-MLVN",
    "name": "Nottingham Community Housing Association Limited"
  },
  "tender": {
    "id": "NCHA202646",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "description": null,
        "contractPeriod": {
          "endDate": "2030-11-30T23:59:59+00:00",
          "startDate": "2027-12-01T00:00:00+00:00",
          "maxExtentDate": "2032-11-30T23:59:59+00:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "79340000",
            "scheme": "CPV",
            "description": "Advertising and marketing services"
          }
        ]
      }
    ],
    "title": "NCHA202646 - Customer Insight/Survey Software",
    "value": {
      "amount": 100,
      "currency": "GBP",
      "amountGross": 120
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The service should deliver a fully integrated customer insight platform that connects seamlessly with NCHA’s core systems, automates real‑time feedback collection, and supports flexible, multi‑channel survey distribution. It must enable advanced survey creation, branded templates, multi‑language delivery, and robust reporting tools that combine data from all touchpoints into a single, actionable view of customer satisfaction.",
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-PPON-PNBW-6182-MLVN",
      "name": "Nottingham Community Housing Association Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKF14",
        "country": "GB",
        "locality": "Nottingham",
        "postalCode": "NG11 8PY",
        "countryName": "United Kingdom",
        "streetAddress": "Clifton Place"
      },
      "details": {
        "classifications": [
          {
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE",
            "description": "Public undertaking"
          }
        ]
      },
      "identifier": {
        "id": "PNBW-6182-MLVN",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "The Procurement Team",
        "email": "procurement@ncha.org.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "080572-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/080572-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-08-24T17:30:10+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-09-14T23:59:59+01:00",
        "description": "Soft Market Testing - Document to be requested from the Procurement Team at Procurement@ncha.org.uk and returned to the procurement email address by the deadline date and time."
      }
    ]
  },
  "initiationType": "tender"
}