Interpreting, Communication Support and Transcription Services

{
  "id": "083912-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-09-04T13:42:56+01:00",
  "ocid": "ocds-h6vhtk-06f24e",
  "buyer": {
    "id": "GB-FTS-3524",
    "name": "NHS Greater Glasgow and Clyde"
  },
  "links": [
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      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000842040"
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  ],
  "tender": {
    "id": "GGC1003",
    "lots": [
      {
        "id": "1",
        "title": "Spoken Language Face to Face Interpreting (NHSGGC & NHSL)",
        "status": "active",
        "description": "Lot 1 covers the provision of comprehensive spoken face to face interpreting (simultaneous, consecutive and whispered interpreting) where an interpreter attends in person and conveys the spoken content from English into a wide range of spoken languages and dialects and from those languages and dialects into English or any other languages as requested by the Board.\nServices under this lot include-\nProvision of face to face interpreters at health appointments across the services outlined in the introduction section of this document (page 1) within both NHSGGC and NHS Lanarkshire\nInterpreting support for informational and therapeutic group sessions\nDelivery of services both during standard hours out of hours, to meet the capacity from the in house interpreting service team Additional information: The initial term of the contract is 2 years commencing 1st April 2027 with the option to extend for a maximum of 2 x 12 month periods.",
        "contractPeriod": {
          "durationInDays": 720
        }
      },
      {
        "id": "2",
        "title": "British Sign Language Interpreting (NHSGGC & NHSL)",
        "status": "active",
        "description": "Lot 2 covers the provision of British Sign Language interpretation, where the meaning of spoken English is conveyed into BSL and vice versa by an interpreter attending in person.\nThe services included under this lot are -\nProvision of professionally qualified BSL interpreters to attend healthcare appointments and clinical interactions in person.\nServices will support communication between deaf BSL users and NHS staff across all healthcare environments. The service will include:\nMental health services\nSafeguarding meetings\nConsent discussions\nMulti-disciplinary team meetings\nEnd of life care\nCommunity visits Additional information: The initial term of the contract is 2 years commencing 1st April 2027 with the option to extend for a maximum of 2 x 12 month periods.",
        "contractPeriod": {
          "durationInDays": 720
        }
      },
      {
        "id": "3",
        "title": "Deaf Relay Interpreting (NHSGGC & NHSL)",
        "status": "active",
        "description": "Lot 3 covers the provision of Deaf Relay Interpreting services for deaf individuals whose communication needs cannot be fully met through a standard BSL/English interpreter alone. Deaf Relay Interpreters are Deaf professionals who provide specialist communication support to ensure that information is conveyed accurately, accessibly and in a culturally appropriate manner. Additional information: The initial term of the contract is 2 years commencing 1st April 2027 with the option to extend for a maximum of 2 x 12 month periods.",
        "contractPeriod": {
          "durationInDays": 720
        }
      },
      {
        "id": "4",
        "title": "International Sign Language",
        "status": "active",
        "description": "Lot 4 covers the provision of International Sign Language interpretation, where the meaning of spoken language is conveyed into spoken or signed form by an interpreter attending in person. International Sign Language is intended for deaf individuals who do not use British Sign Language and may have limited proficiency in their own sign language.\nServices included under this lot are\nProvision of International Sign Language interpreters for health appointments across the services outlined in the introduction section of this document, covering both NHSGGC and NHS Lanarkshire\nProvision of professional International Sign communication services that enable effective communication between deaf patients, carers, families, visitors and healthcare professionals where British Sign Language (BSL) is not the individual's primary signed language.\nProvision of appropriately qualified International Sign interpreters to facilitate communication for deaf individuals from overseas or those whose preferred method of communication is International Sign.\nAvailability of the service during both core and out-of-hours periods to accommodate any additional demand beyond the capacity of the in-house interpreting service Additional information: The initial term of the contract is 2 years commencing 1st April 2027 with the option to extend for a maximum of 2 x 12 month periods.",
        "contractPeriod": {
          "durationInDays": 720
        }
      },
      {
        "id": "5",
        "title": "Lip Speaking, Note-takers and speech to text reporters (NHSGGC and NHSL)",
        "status": "active",
        "description": "Lot 5 covers the provision of lip-speaking, note-taking and speech-to-text reporting services for patients, carers and service users with hearing loss or other communication support needs. The service transfers spoken English into clear spoken, written or real-time text English by an appropriately qualified communication support professional attending in person, or remotely where agreed by NHSGGC or NHS Lanarkshire and clinically appropriate.\nThe service supports equitable access to healthcare by enabling effective communication between patients, carers, families and healthcare professionals across NHSGGC and NHS Lanarkshire. The supplier must deliver a safe, responsive, confidential and person-centred service that supports routine, urgent and emergency care requirements. Additional information: The initial term of the contract is 2 years commencing 1st April 2027 with the option to extend for a maximum of 2 x 12 month periods.",
        "contractPeriod": {
          "durationInDays": 720
        }
      },
      {
        "id": "6",
        "title": "Telephone Interpreting & Video Interpreting Services (NHSGGC & NHSL)",
        "status": "active",
        "description": "Lot 6 covers the provision of consecutive interpreting services delivered via telephone or video conferencing. Telephone and video interpreters facilitate communication by converting spoken language from one language to another, allowing both parties to understand each other effectively.\nThe successful supplier will provide professional consecutive interpreting services via telephone and secure video conferencing platforms that facilitate effective communication between patients, carers, families and healthcare professionals, ensuring equitable access to healthcare services and compliance with statutory obligations. Additional information: The initial term of the contract is 2 years commencing 1st April 2027 with the option to extend for a maximum of 2 x 12 month periods.",
        "contractPeriod": {
          "durationInDays": 720
        }
      },
      {
        "id": "7",
        "title": "Written Translation (NHSGGC & NHSL)",
        "status": "active",
        "description": "Lot 7 includes the provision of written translation services from English into the patient’s requested language, as well as from those languages into English or other languages. Translation involves converting written documents into another language in text form.\nServices provided under this lot include the translation and transcription of patient information, patient records, clinical documents, patient letters, and guidance materials. Additional information: The initial term of the contract is 2 years commencing 1st April 2027 with the option to extend for a maximum of 2 x 12 month periods.",
        "contractPeriod": {
          "durationInDays": 720
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKM82"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79540000",
            "scheme": "CPV",
            "description": "Interpretation services"
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        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryAddresses": [
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            "region": "UKM82"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79540000",
            "scheme": "CPV",
            "description": "Interpretation services"
          }
        ]
      },
      {
        "id": "3",
        "relatedLot": "3",
        "deliveryAddresses": [
          {
            "region": "UKM82"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79540000",
            "scheme": "CPV",
            "description": "Interpretation services"
          }
        ]
      },
      {
        "id": "4",
        "relatedLot": "4",
        "deliveryAddresses": [
          {
            "region": "UKM82"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79540000",
            "scheme": "CPV",
            "description": "Interpretation services"
          }
        ]
      },
      {
        "id": "5",
        "relatedLot": "5",
        "deliveryAddresses": [
          {
            "region": "UKM82"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79540000",
            "scheme": "CPV",
            "description": "Interpretation services"
          }
        ]
      },
      {
        "id": "6",
        "relatedLot": "6",
        "deliveryAddresses": [
          {
            "region": "UKM82"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79540000",
            "scheme": "CPV",
            "description": "Interpretation services"
          }
        ]
      },
      {
        "id": "7",
        "relatedLot": "7",
        "deliveryAddresses": [
          {
            "region": "UKM82"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79540000",
            "scheme": "CPV",
            "description": "Interpretation services"
          }
        ]
      }
    ],
    "title": "Interpreting, Communication Support and Transcription Services",
    "status": "active",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "NHS Greater Glasgow and Clyde requires the delivery of a comprehensive interpreting service to support the current and future needs of the Health Board.",
    "tenderPeriod": {
      "endDate": "2026-10-16T13:00:00+01:00"
    },
    "communication": {
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    "contractTerms": {
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      "electronicInvoicingPolicy": "allowed"
    },
    "classification": {
      "id": "79540000",
      "scheme": "CPV",
      "description": "Interpretation services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
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    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.publictendersscotland.publiccontractsscotland.gov.uk",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-3524",
      "name": "NHS Greater Glasgow and Clyde",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UKM82",
        "locality": "Glasgow",
        "postalCode": "G4 0SF",
        "countryName": "United Kingdom",
        "streetAddress": "Procurement Department, Glasgow Royal Infirmary, 84 Castle Street"
      },
      "details": {
        "url": "http://www.nhsggc.scot/about-us/procurement/",
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10722",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "NHS Greater Glasgow and Clyde"
      },
      "contactPoint": {
        "url": "https://www.publictendersscotland.publiccontractsscotland.gov.uk",
        "email": "Claire.Quinn5@nhs.scot",
        "telephone": "+44 1412015388"
      }
    },
    {
      "id": "GB-FTS-2553",
      "name": "Glasgow Sheriff Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Glasgow",
        "postalCode": "G5 9DA",
        "countryName": "United Kingdom",
        "streetAddress": "1 Carlton Place"
      },
      "details": {
        "url": "https://www.scotcourts.gov.uk/"
      },
      "identifier": {
        "legalName": "Glasgow Sheriff Court"
      }
    }
  ],
  "language": "en",
  "description": "The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 32543. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343\nThe Contracting Authority does not intend to include a sub-contract clause as part of community benefits (as per Section 25 of the Procurement Reform (Scotland) Act 2014) in this contract for the following reason:\nBidders will be required to inform the Board if they intend to sub-contract in line with the requirements of the SPD.\nCommunity benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/\nA summary of the expected community benefits has been provided as follows:\nPotential framework participants are required to summarise any proposed community benefits that will be developed and delivered as part of this contract if successful or, alternatively, potential framework participants confirm that they will engage with the NHS Scotland’s Community Benefits Gateway (CBG).\nThis gateway, developed through requests from suppliers seeking opportunities to support the delivery of community benefits within the contracting region, provides information on community benefit opportunities.\nThe CBG is a free and easy to use online service that connects NHS Scotland suppliers with third sector community organisations within Scotland and will be used for tracking and reporting and is an approved compliant route to the realisation of community benefits.\nFor further information please visit Access our Community Benefit Gateway | National Services Scotland (nhs.scot)\n(SC Ref:842040)",
  "initiationType": "tender"
}