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Published 15 Dec 2022, 10:42 GMT

Official UK procurement notice

Media and Social Media Monitoring, Insight and Evaluation

Official notice

Authority: Ofgem (Public body)

2 lotsServicesOpen procedureSME suitable
Sectors: Software Packages & ERP (48)IT Services & Software (72)Business Services & Consultancy (79) Delivery: UK
Published estimate£267,000total for 2 lots
Submissions closed 18 Jan 2023awarded 31 Mar 2023
Awarded to FENIX MEDIA LIMITED, A SUBSIDIARY OF ACCESS INTELLIGENCE PLC2 awards

What is being bought2 lots · detail below

Published requirement description

The provision of both social media monitoring, and media monitoring services encompassing print, online and broadcast, including the provision of a secure online portal to be used to analyse and evaluate media and generate reports on media coverage as required. This Contract will be delivered through two specific lots:

  • Lot 1 – Media Monitoring, Insight and Evaluation
  • Lot 2 – Social Media Monitoring, Insight and Evaluation
  • Recurrence: After the initial contract period or any extension option utilised

CPV: Advertising and marketing services · Communication and multimedia software development services · Market and economic research; polling and statistics · Market research services · Market-testing services · Marketing services · Sales or marketing software package · Sales, marketing and business intelligence software package · Survey analysis services · Survey services

Lots and requirements (2)Procurement structure

2 lots · no lot values published · same evaluation weights on every lot
Lot #1Media Monitoring, Insight and EvaluationAwardedRenewal

The Media Monitoring Service will include the following elements:

  • Print monitoring – complete daily monitoring of specified keywords and topics within regional, national and international print media, including industry and consumer titles. This should be presented within a daily morning summary and include a downloadable PDF copy of each relevant printed article. It should also be available to view and download on the tenderer’s online portal.
  • Online monitoring – complete daily monitoring of specified keywords and topics within regional, national and international news website content, as well as monitoring of non-written online content such as infographics and imagery. Links and PDF copies of each relevant online mention should be presented within the daily morning media summary and on the online portal.
  • Broadcast media – complete daily monitoring of specified keywords and topics on regional and national television, radio and web broadcasts. Broadcasted items shall be made available in digital form for Ofgem to access via the morning summary and on the online portal.
  • Online portal – provision of a secure, online portal in which Ofgem can access, analyse and evaluate media coverage whenever necessary.
  • Evaluation and reporting – the provision of human-driven evaluation and reporting of the monitored media for Ofgem, which could be provided monthly or quarterly.
  • All media monitoring, analysis and evaluation services detailed in this specification will be provided remotely, i.e., via email and online portal, so no specific sites or facilities are required.
Delivery: UK
Extensions: Ofgem reserves the right to extend the contract for up to 2 x 12 month periodsVariant bids: not allowed
79300000 Market and economic research; polling and statistics79310000 Market research services79311000 Survey services79311300 Survey analysis services79312000 Market-testing services79340000 Advertising and marketing services
Lot #2Social Media Monitoring, Insight and EvaluationAwardedRenewal

The Social Media Monitoring Service will include the following elements:

  • Social Analytics - Access to analytics from a range of social media platforms including, but not limited to, Twitter, Facebook and LinkedIn.
  • Share of voice and sentiment analysis – Access to in-built tools that define our share of voice compared to others across social media platforms.
  • Custom dashboards – The ability to create a series of custom dashboards relating to specific search terms, filtered by a range of criteria. Dashboards should allow for data visualisation for use in wider impact reporting.
  • Advanced search options – The service will allow users to search data in detailed ways e.g., using Boolean to refine search results.
  • All social media monitoring, analysis and evaluation services detailed in this specification will be provided remotely, i.e., via email and online portal, so no specific sites or facilities are required
Delivery: UK
Extensions: Ofgem reserves the right to extend the contract for up to 2 x 12 month periodsVariant bids: not allowed
48480000 Sales, marketing and business intelligence software package48481000 Sales or marketing software package72212500 Communication and multimedia software development services79300000 Market and economic research; polling and statistics79310000 Market research services79311000 Survey services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 2 lots
Quality: 80%Price: 20%
Published sub-criteria (2)
  • Technical: 80%
  • price: 20%
Published award criteria (2)
  • Technical: 80
  • Price: 20
Conditions of participation1
  • Suitability

    Please see attached 2022-093 Media & Social Media Monitoring, Insight and Evaluation ITT for further information.

Staff
Names and qualifications of delivery staff must be submitted
What this means for your bid
  • Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes · After the initial contract period or any extension option utilised
First published
15 Dec 2022, 10:42 GMT
Last source update
3 May 2023, 11:34 BST
Award evaluation window
18 Jan 2023 – …
FTS notice number
2023/S 000-012623
Classification (CPV)
Advertising and marketing servicesCommunication and multimedia software development servicesMarket and economic research; polling and statisticsMarket research servicesMarket-testing servicesMarketing servicesSales or marketing software packageSales, marketing and business intelligence software packageSurvey analysis servicesSurvey services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-038da2 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic payment
Performance terms

Please see attached 2022-093 Media & Social Media Monitoring, Insight and Evaluation ITT for further information.

Publisher note: (MT Ref:229305)

How it was run

Official notice
Run through: mytenders · Who buys & how to bid on myTenders
Supplier login requiredLanguage: EN
Access & registration note: Free publication showcase; bidding happens on buyer portals
Submission deadline
18 Jan 2023, 12:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
120 days from the deadline
Bids opened
18 Jan 2023, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

www.mytenders.co.uk ↗

Timeline

18 Jan 2023 → 3 May 2023 · 3 dates
  1. Submission deadline
    18 Jan 2023, 12:00 GMT
  2. Bids opened
    18 Jan 2023, 12:00 GMT
  3. Notice published
    3 May 2023, 11:34 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    3 May 2023, 11:34 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2
Awarded value £267,0002 contracts exc. VAT
Bids received 127 from SMEs
Contracts signed 2latest 31 Mar 2023
Awarded toValueDateStatus
Lot 1 · Media Monitoring, Insight and Evaluation1 award
FENIX MEDIA LIMITED, A SUBSIDIARY OF ACCESS INTELLIGENCE PLCSME£210,000 †—Awarded
Lot 2 · Social Media Monitoring, Insight and Evaluation1 award
FENIX MEDIA LIMITED, A SUBSIDIARY OF ACCESS INTELLIGENCE PLCSME£57,000 †—Awarded

Contracts

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Media Monitoring, Insight and Evaluation5bids · 5 electronic3——
2 · Social Media Monitoring, Insight and Evaluation7bids · 7 electronic4——

Contracting authority & participating public bodies

OFGEM

Contracting authorityPublic bodyBody governed by public lawGeneral public services 10 South Colonnade, Canary Wharf, London, London, E14 4PUContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Public Procurement Review ServiceReview body LondonContact email, phone

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria