Official UK procurement notice
Managed Services - Y20023
Authority: Kent County Council (Local council)
Re-procurement plannedRecruitment Managed Services
What is being bought
Published requirement descriptionramework Agreement for Managed Services
‘Managed Service’ is the practice of outsourcing day-to-day management responsibilities
and functions as a strategic method for transforming and improving business processes,
through efficiencies, effectiveness and cutting operating costs. A service may include, but
not be limited to the list of potential requirements listed below. Suppliers to this framework
will need the ability to offer and provide directly or indirectly via Sub-Contractors the full
range listed below.
Individual opportunities will need to be tailored to meet the Customer’s requirement to
improve efficiency, provide an agile and reliable solution that will transform and meet their
business objectives.
CPV: Business services: law, marketing, consulting, recruitment, printing and security · IT services: consulting, software development, Internet and support · Office and computing machinery, equipment and supplies except furniture and software packages · Postal and telecommunications services · Software package and information systems
How this framework works
From the published notice- Bids received
- 14 bids received · 14 suppliers appointed
The lotProcurement structure
single lot · no lot value publishedLot #1‘Managed Service’ is the practice of outsourcing day-to-day management responsibilitiesAwarded
‘Managed Service’ is the practice of outsourcing day-to-day management responsibilities
and functions as a strategic method for transforming and improving business processes,
through efficiencies, effectiveness and cutting operating costs. A service may include, but
not be limited to the list of potential requirements listed below. Suppliers to this framework
will need the ability to offer and provide directly or indirectly via Sub-Contractors the full
range listed below.
Individual opportunities will need to be tailored to meet the Customer’s requirement to
improve efficiency, provide an agile and reliable solution that will transform and meet their
business objectives.
List of Potential Requirements
Indicative requirements include, but are not limited to, the following:
Reprographic and Mail Services
- Offsite Print and Document Services
- Bulk Scanning
- Wide Format
- Downstream Access (clean mail, sort mail)
Page 5 to 20
- Hybrid Mail Services
- Secure Mail
- High Volume Quick Turn Print Services
- Specialist Print (Litho (traditional print process), Brochures, Embossing)
- Finishing - Square Back, Perfect Bind, Case Bind, Laminating, Dry Mounting, Encapsulating
Print Management
- Print Consultancy/Audit
- Production and Project Management Service
- Software
- Hardware (full range including, wide format and 3D printers)
- Scanning
Audio Visual Solutions Management
- Interactive Products and Solutions
- Optimised Visitor Management Systems
- Digital Signage
CCM (Component Content Management) Systems and Marketing Services – (bills, policies,
statements, renewals)
- Sourcing, Production and Delivery of Printed and Digital Communications
- Print management – Corporate Brochures, POS, Large Format Outdoor Posters
- On Site Marketing and Creative Services
- Print Buying Services
- Promotional Merchandise
- Permanent POS (Exhibitions, Events etc.)
Page 6 to 20
Automated Financial Processing Services
- Credit/Debit Card Processing
- Payment Systems
- Mobile Applications
- POS Systems
- Income Payroll Management
Purchase to pay automation
- Outsourced Scan and Capture for Paper Invoices
- Supplier Electronic Invoicing Enablement Services
- Interoperability with Supplier Networks
- Easy Plug-in Integration with Existing ERP systems
- Implementation Services to include:
o Project Management
o Process Design
o Software Configuration
o System Testing
o Change Management
Human Resources and Payroll
- Digital Interviewing Solutions
- Income/Payroll Management
Communication Systems
- Voice and Data Communication Systems
Page 7 to 20
- Call Handling System
- Radio Systems
- IP Telephone Systems
- VoIP Telephone Systems
- Call Packages
- Connectivity
- Numbering
- Records Management
- File Sharing Services
- Analytics and Forecasting
- Network Audio Systems
Artificial Intelligence
- Augmented Reality, Virtual Reality, Intelligent Video
Mobile Technologies
- Mobile Payment and Top Up
- Mobile Security
- Device Management
- Hardware
- Software
Cloud Storage Management and Solutions
- Public, Private or Hybrid solutions
IP Networking Services
Page 8 to 20
- To provide end to end internet and local connectivity specifying how data is addressed,
transmitted, routed and received at the destination.
- Firewall
- Anti-Virus
- E Safety Solution
- Broadband Connectivity and Hosting
- IoT (Internet of Things)Platforms
ICT Systems Management
- Support and Maintenance
- Authentication
- On-site Support
- Remote Support
- IT Helpdesk
- Annual Health Check
- Pre Ofsted Check
- Routine Maintenance
- MIS Support
- Training
- ICT Strategy and Planning
- Connectivity
- Safeguarding and Security
- Strategy and Planning
- ICT infrastructure
Page 9 to 20
- Hardware
- Software
- Schools Management Services
- Data back-up and recovery
Server Hosting
- UK Based Support
- Data Storage and Back Up
- Dedicated Account Manager
IT Server Management
- Server Security
- Server Support
- Technical Support
- Network Solutions and Maintenance
Support Services
- Security
- CCTV
- Camera Systems and Solutions
- Network Video Managed Solutions
- Video Analytics
- Wearable Cameras
- Software
- HR Solutions
Page 10 to 20
- Biometrics
Telecommunications Supplies and Services
Facilities
- Access Control Solutions
- Digital Archiving and Storage
- Office Transformation
- Space Planning
- Document Disposal
- Furniture
- Video Conferencing
- Digital Signage
- Smart Lockers Additional information: To gain access and complete the necessary documents please follow the instruction below
Visit - WWW.Kentbusinessportal.org.uk
Select - Opportunities
Select Organisation - Commercial Services
Select the opportunity appropriate to you from the list provided
Express interest - you may need to register first
Once successful expression is completed you can access and complete the requirements in
two ways
1 - when you register you will receive a successful registration email, this also contains an link
taking you direct to the opportunity
2 - when you log in to proactis go to my activities, select commercial services and you will be
presented with the opportunity.
Following the instruction from herein
As evidence of KCS/KCC’s commitment to open, competitive tendering, Cantium Business
Solutions (a wholly owned subsidiary of KCC), will compete for a position on the Framework
Agreement. It should be noted that KCS Professional Services are independent and operate
separately from Cantium Business Solutions and will follow protocols as detailed in this ITT
for evaluating and scoring submitted Tenders. It will be the responsibility of Customers to
follow the Public Contract Regulations (PCRs) when conducting Direct Awards or Further
Competitions.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (1)
- Quality of Service/Added Value: 100%
Published award criteria (2)
- Quality of Service/Added Value: 100
- Price: 0
- “Managed Services - Y20023” is a framework: the contest is a place on its panel, not a single contract.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 22 Jul 2021, 16:16 BST
- Last source update
- 24 Dec 2021, 11:41 GMT
- Award evaluation window
- 27 Aug 2021 – …
- Authority reference
DN558398- FTS notice number
2021/S 000-032315- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02cb5bFind a Tender
Publisher note: Member Authorities that have expressed interest in accessing the Framework Agreement from the outset are: Hampshire County Council Hertfordshire County Council Kent County Council (via KCS Professional Services) Other public bodies will have access to this Framework Agreement but may only do so with the agreement of the Contracting Authority. Those organisations who may wish to access this Framework Agreement will be members, Affiliates and associates of the CBC Group, local government authorities, the police service, the fire service, the NHS and NHS trusts, housing associations, third sector organisations, academic centres (including Academies), free schools, publicly funded organisations and publicly owned private companies, operating within the geographic boundaries of the United Kingdom, Channel Islands, Northern Ireland and Isle of Man (each a Participating Authority and collectively Participating Authorities) The Framework Agreement will also be open for use by all other local authorities and public sector bodies. Full details of the classification of potential Participating Authorities and Customer’s geographical areas and organisation classifications are detailed as follows: LOCAL AUTHORITY COUNCILS: England: County, Unitary, District, Borough, and Metropolitan Councils. (Parish and Community Councils are also permissible users). See link: https://www.registers.service.gov.uk/registers https://www.local.gov.uk/topics http://www.direct.gov.uk/en/Dl1/Directories/Localcouncils/index.htm Northern Ireland: Administered across 26 Districts of Northern Ireland. See link: http://www.nidirect.gov.uk/local-councils-in-northern-ireland Scotland: Administered across 32 Council areas. See link: http://www.cosla.gov.uk/scottish-local-government Wales: Administered across 22 Council areas. See link: http://wales.gov.uk/topics/localgovernment/?skip=1andlang=en Isle of Man: Administered across 22 local authorities, consisting of 4 town authorities, 2 district authorities, 2 village authorities, and 14 parish authorities. https://www.gov.im/categories/home-and-neighbourhood/local-authorities/local-authority-contacts/ Channel Islands: https://www.gov.je/Government/Departments/Pages/default.aspx https://www.gov.gg/article/152949/Government-Departments EMERGENCY SERVICES: POLICE: National https://www.btp.police.uk/ http://www.mod.police.uk http://www.npas.police.uk/ England http://www.police.uk/forces.htm https://www.gov.uk/government/organisations/civil-nuclear-constabulary Northern Island https://www.police.uk/northern-ireland/ Scotland http://www.scotland.police.uk/ https://www.gov.uk/government/organisations/civil-nuclear-constabulary Wales https://www.police.uk/dyfed-powys/ https://www.police.uk/gwent/ https://www.police.uk/north-wales/ https://www.police.uk/south-wales/ https://www.gov.uk/government/organisations/civil-nuclear-constabulary Isle of Man https://www.iompolice.im/ Channel Islands https://jersey.police.uk/ http://www.guernsey.police.uk/ FIRE and RESCUE UK – England, Scotland, Northern Ireland, Wales, IOM http://www.fireservice.co.uk/information/ukfrs/ https://www.ukfirestations.co.uk/brigades Channel Islands https://www.gov.je/Government/Departments/HomeAffairs/Pages/default.aspx MARITIME AND COASTGUARD AGENCY UK – England, Scotland, Northern Ireland, Wales, IOM https://www.gov.uk/government/organisations/maritime-and-coastguard-agency/about/access-and-opening Isle of Man https://www.gov.im/coastguard Channel Islands http://www.ports.je/JerseyCoastguard/Pages/default.aspx https://www.rnli.org.gg/guernseys-lifeboat/ NHS/HEALTH BODIES AND AMBULANCE SERVICES: England https://www.nhs.uk/servicedirectories/pages/nhstrustlisting.aspx East Midlands Ambulance Service NHS Trust http://www.emas.nhs.uk East of England Ambulance Service NHS Trust http://www.eastamb.nhs.uk London Ambulance Service NHS Trust http://www.londonambulance.nhs.uk North East Ambulance Service NHS Foundation Trust http://www.neas.nhs.uk North West Ambulance Service NHS Trust http://www.nwas.nhs.uk South Central Ambulance Service NHS Foundation Trust http://www.southcentralambulance.nhs.uk South East Coast Ambulance Service NHS Foundation Trust http://www.secamb.nhs.uk South Western Ambulance Service NHS Foundation Trust https://www.swast.nhs.uk/welcome West Midlands Ambulance Service NHS Trust http://www.wmas.nhs.uk Yorkshire Ambulance Service NHS Trust http://www.yas.nhs.uk Northern Island http://www.hscni.net/index.php?link=trusts http://www.niamb.co.uk/ Scotland https://www.scot.nhs.uk/sites-a-z/ http://www.scottishambulance.com/WhatWeDo/Default.aspx Wales http://www.wales.nhs.uk/nhswalesaboutus/structure https://www.ambulance.wales.nhs.uk/ Isle of Man https://www.gov.im/about-the-government/departments/health-and-social-care/ https://www.gov.im/categories/health-and-wellbeing/isle-of-man-ambulance-service/ Channel Islands https://www.gov.je/Government/Departments/HealthSocialServices/Pages/index.aspx https://www.gov.gg/article/119652/Health-Social-Care--Wellbeing https://www.gov.je/pages/contacts.aspx?contactid=87 https://stjohn.gg/ CENTRAL GOVERNMENT DEPARTMENTS AND THEIR AGENCIES: http://www.direct.gov.uk/en/Dl1/Directories/A-ZOfCentralGovernment/index.htm REGISTERED SOCIAL LANDLORDS: Government-funded, not-for-profit organisations that provide affordable housing. They include housing associations, trusts and cooperatives. England https://www.gov.uk/government/publications/current-registered-providers-of-social-housing Scotland https://directory.scottishhousingregulator.gov.uk/Pages/Datasets-and-Reports.aspx Northern Ireland https://www.nidirect.gov.uk/contacts/housing-associations Wales https://gov.wales/ Isle of Man https://www.gov.im/categories/home-and-neighbourhood/affordable-housing/public-sector-housing/housing-authority-contacts/ Channel Islands https://www.gov.je/Home/RentingBuying/OtherRentalOptions/Pages/OtherHousing.aspx http://www.gha.gg/ EDUCATIONAL ESTABLISHMENTS: Nursery, primary, middle or high schools, secondary schools, Academies, free schools, special schools, Pupil Referral Units (PRU), further education colleges, universities. UK – England, Scotland, Northern Ireland, Wales http://www.schoolswebdirectory.co.uk/index.php https://get-information-schools.service.gov.uk/ https://www.hefcw.ac.uk/ http://www.universitiesuk.ac.uk/aboutus/members/Pages/default.aspx Isle of Man https://www.gov.im/categories/education-training-and-careers/schools-and-colleges/ Channel Islands https://www.gov.je/Education/Schools/FindingSchool/Pages/default.aspx https://www.gov.gg/article/163185/Education-Working--Retiring CHARITIES England and Wales https://www.gov.uk/government/organisations/charity-commission Scotland http://www.oscr.org.uk/ Northern Ireland https://www.charitycommissionni.org.uk/charity-search/ Isle of Man https://www.gov.im/categories/home-and-neighbourhood/charities/index-of-registered-charities-and-departmental-information/ Channel Islands http://www.jerseycharities.org/members http://www.charity.org.gg/Find Suppliers are advised that the Contracting Authority, its Affiliates and/or Participating Authorities, reserve the right to supply the tendered products, Services, and commodities to companies that have a majority public sector ownership by any of the public sector bodies referred to above during the Framework Agreement period as stated in this document, for the purpose of selling to other public, private and third sector organisations.
How it was run
Official notice- Appointment period ends
- 27 Aug 2021, 14:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 120 days from the deadline
- Bids opened
- 27 Aug 2021, 14:15 BST
Timeline
27 Aug 2021 → 24 Dec 2021 · 3 dates- Admission / appointment period endsperiod end, not a bid countdown27 Aug 2021, 14:00 BST
- Bids opened27 Aug 2021, 14:15 BST
- Notice published24 Dec 2021, 11:41 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete24 Dec 2021, 11:41 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast14 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
Managed Services
- Signed
- 10 Dec 2021
- Value
- —
- Status
- active
Managed Services
- Signed
- 10 Dec 2021
- Value
- —
- Status
- active
Managed Services
- Signed
- 10 Dec 2021
- Value
- —
- Status
- active
Managed Services
- Signed
- 10 Dec 2021
- Value
- —
- Status
- active
Managed Services
- Signed
- 10 Dec 2021
- Value
- —
- Status
- active
Managed Services
- Signed
- 10 Dec 2021
- Value
- —
- Status
- active
Managed Services
- Signed
- 10 Dec 2021
- Value
- —
- Status
- active
Managed Services
- Signed
- 10 Dec 2021
- Value
- —
- Status
- active
Managed Services
- Signed
- 10 Dec 2021
- Value
- —
- Status
- active
Managed Services
- Signed
- 10 Dec 2021
- Value
- —
- Status
- active
Managed Services
- Signed
- 10 Dec 2021
- Value
- —
- Status
- active
Managed Services
- Signed
- 10 Dec 2021
- Value
- —
- Status
- active
Managed Services
- Signed
- 10 Dec 2021
- Value
- —
- Status
- active
Managed Services
- Signed
- 10 Dec 2021
- Value
- —
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| ‘Managed Service’ is the practice of outsourcing day-to-day management responsibilities | 14bids · 14 electronic | 7 | — | £0 – £500,000,000 |
| Whole notice | — | — | — | £0 – £500,000,000 |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Commercial Services Kent LtReview body
Framework contractors & participating bidders
14 commercial parties on the notice- Boxxe LimitedFramework contractor
- Cancom Managed Services LtdFramework contractor
- Cantium Business SolutionsFramework contractor
- Capita Business Services LtdFramework contractor
- Dataspire Solutions LtdFramework contractor
- European ElectroniqueFramework contractor
- Insight DirectFramework contractor
- Konica Minolta Business Solutions UK LtdFramework contractor
- ROCKFramework contractor
- Ricoh UK LtdFramework contractor
Show 4 more suppliers
- Sphecia Business SolutionsFramework contractor
- Sweethaven LtdFramework contractor
- The DMS Digital GroupFramework contractor
- Trustmarque Solutions LtdFramework contractor
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.