Find a TenderClosed
Published 25 Oct 2024, 15:52 BST

Official UK procurement notice

IT Service Management System

Official notice

Authority: Senedd Cymru / Welsh Parliament (Central government)

ServicesRestricted procedure
Published estimate£284,000exc. VAT
Submissions closed 27 Nov 2024

What is being bought

Published requirement description

The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management).

The contract will be for an initial 5 year period, with the option to extend for a further 2 years.

  • Recurrence: The contract has an option to extend for a further 2 years after the initial 5 year period. If the extension period is taken up, the contract will need to be renewed in 2032 and therefore a further notice will be published in 2031.

CPV: Software-related services

The lotProcurement structure

single lot · value published
Lot #1RenewalPublished value£284,000
Delivery: Wales · Cardiff Bay
Extensions: There is the option to extend the contract for a further 2 year period after the initial 5 year duration is up. If the contract extension is taken up, the contract will be up for renewal in 2032.Second stage: 5–null candidates invited to tenderVariant bids: not allowed

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Restricted procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement

Yes · The contract has an option to extend for a further 2 years after the initial 5 year period. If the extension period is taken up, the contract will need to be renewed in 2032 and therefore a further notice will be published in 2031.

First published
25 Oct 2024, 15:52 BST
Last source update
25 Oct 2024, 15:52 BST
Authority reference
1248
FTS notice number
2024/S 000-034729
Classification (CPV)
Software-related services
Delivery area
Wales (UKL)
Official registry OCID
ocds-h6vhtk-04b186 Find a Tender
Contract terms
Performance terms

As detailed in the procurement documents

Publisher note: Suppliers will need to be registered on the Bravo Solution portal in order to obtain the Pre-Qualification Questionnaire (PQQ) and view the supporting Procurement documents. If you are not already registered you can register by going to www.etenderwales.bravosolution.co.uk. It is free to register on this portal. Once registered:- - Click the 'Open Access PQQs' link - Click on the relevant PQQ to access the content (pqq_33606 - IT Service Management System) - Click the 'Express Interest' button in the 'Actions' box on the left-hand side of the page. This will move the PQQ into your 'My PQQs' page - Click on the PQQ code. You can now access any attachments by clicking the 'Settings and Buyer Attachments' in the 'Actions' box - You can now choose to 'Reply' to the PQQ and submit your response Please note that the Procurement documents will be uploaded into the 'Supplier Attachments' area under 'Settings' for all suppliers to view. NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145507 (WA Ref:145507)

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on Sell2Wales
Supplier login requiredLanguage: EN, CY
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
27 Nov 2024, 10:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en, cy
Bid validity
90 days from the deadline
Detailed submission instructions & authority contactsFrom official release

Timeline

25 Oct 2024 → 9 Dec 2024 · 3 dates
  1. Notice published
    25 Oct 2024, 15:52 BST
  2. Submission deadline
    27 Nov 2024, 10:00 GMT
  3. Invitations to tender expected
    9 Dec 2024

Contracting authority & participating public bodies

Senedd Cymru / Welsh Parliament

Contracting authorityCentral GovernmentBody governed by public lawLegislative Body Senedd Cymru / Welsh Parliament, Ty Hywel, Cardiff Bay, Cardiff, Wales, CF99 1SNContact email, phone Published organisation website ↗

Dispute resolution & review bodies

  • High CourtReview body LondonContact phone

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria