Integrated Core Systems (ICS)

{
  "id": "062364-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-07-02T15:09:39+01:00",
  "ocid": "ocds-h6vhtk-069a3c",
  "buyer": {
    "id": "GB-NHS-RX7",
    "name": "NORTH WEST AMBULANCE SERVICE NHS TRUST"
  },
  "tender": {
    "id": "NWAS-TR-16-26",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2036-06-30T23:59:59+01:00",
          "startDate": "2027-11-01T00:00:00Z",
          "maxExtentDate": "2039-06-30T23:59:59Z"
        }
      }
    ],
    "items": [
      {
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        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Integrated Core Systems (ICS)",
    "value": {
      "amount": 19300000,
      "currency": "GBP",
      "amountGross": 23200000
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "North West Ambulance Service NHS Trust (\"the Trust\") is preparing to undertake a procurement for a single Computer Aided Dispatch (CAD) system supporting 999, 111 and Non-Emergency Patient Transport Services (NEPTS), together with an Electronic Patient Record (EPR) solution for frontline clinicians and clinicians treating patients remotely. The EPR may be provided either as a fully integrated element of the CAD system or as a separate, interoperable solution.\nThe scale and scope of this requirement represent a significant opportunity for the health systems market to contribute to the unification of emergency care services within a coherent framework, supporting operational efficiency and improved patient outcomes. Before initiating any procurement, the Trust intends to engage with the market to discuss a range of key topics, including those criteria considered critical to the success of any future procurement.\nThe Trust is conducting preliminary market engagement to:\n•\tTest the feasibility of requirements\n•\tUnderstand delivery models\n•\tUnderstand record management and privacy monitoring capabilities\n•\tRefine our procurement strategy\n•\tRefine cost estimates and timelines\n•\tDevelop our specification \n•\tInform our outline business case\nPurpose:\nA unified, resilient CAD and EPR platform that manages the full patient and incident lifecycle from call intake through each care scenario including hear and treat, dispatch, see and treat and see and convey, clinical handover and post event reporting while meeting NHS security, information governance and availability expectations. The joint solution must minimise duplication, improve clinical safety, and provide real time information flow between control room operations and all care scenarios and locations.\nWhat we are (likely) procuring:\n•\tA computer aided dispatch and patient care record solution which can support all three service lines (999, 111, NEPTS)\n•\tImplementation and migration services\n•\tTraining and change support\n•\tInteroperability/integration capability (APIs, messaging, etc.)\n•\tOngoing support/managed service options (if applicable)\nIndicative Contract Dates:\n•\tContract Award: October 2027\n•\tContract Start Date (start of implementation period): November 2027\n•\tContract Go Live (following implementation): June 2029\n•\tEnd of initial 7 year contract term: June 2036\n•\tEnd of maximum 10 year contract life: June 2039\n•\tContract length will be 7+1+1+1 (maximum 10 years) following Contract Go Live.",
    "communication": {
      "futureNoticeDate": "2027-04-01T23:59:59+01:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-NHS-RX7",
      "name": "NORTH WEST AMBULANCE SERVICE NHS TRUST",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD36",
        "country": "GB",
        "locality": "Bolton",
        "postalCode": "BL1 5DD",
        "countryName": "United Kingdom",
        "streetAddress": "399 Chorley New Road"
      },
      "details": {
        "url": "http://www.nwas.nhs.uk",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "RX7",
        "scheme": "GB-NHS"
      },
      "contactPoint": {
        "name": "Sara Costello",
        "email": "strategicprocurement@nwas.nhs.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PGTN-2617-YXZW",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "062364-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/062364-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-07-02T15:09:39+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-07-29T23:59:59+01:00",
        "description": "To express an interest in this pre market engagement please email strategicprocurement@nwas.nhs.uk. You will then be sent the pre market engagement questionnaire and invited to the open supplier briefing taking place on 10th July 2026.\nSuppliers are invited to:\n•\tAttend an open supplier briefing session: Friday 10th July 2026\nAny suppliers who have expressed interest in this procurement by responding to either the UK1 Pipeline Notice or the UK2 Preliminary Market Engagement Notice by Thursday 9th July, will be automatically invited to this briefing session.\n•\tOptionally participate in structured 1:1 sessions if required: These sessions will be considered if required and will be open from Monday 13th July to Friday 24th July\n•\tComplete the Supplier Questionnaire in Part 2 of this document: Questionnaire responses must be submitted by email to strategicprocurement@nwas.nhs.uk by 12:00 hours (noon) on Wednesday 29th July 2026\nIndicative procurement timetable:\n•\tPre Market Engagement Opens: 2nd July 2026\n•\tIndicative tender publication: April 2027\n•\tIndicative contract award: October 2027\n•\tIndicative go‑live window: June 2029"
      }
    ]
  },
  "initiationType": "tender"
}

{
  "id": "045009-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-05-15T15:28:01+01:00",
  "ocid": "ocds-h6vhtk-069a3c",
  "buyer": {
    "id": "GB-NHS-RX7",
    "name": "NORTH WEST AMBULANCE SERVICE NHS TRUST"
  },
  "tender": {
    "id": "NWAS-TR-16-26",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2034-04-30T23:59:59+01:00",
          "startDate": "2027-05-01T00:00:00+01:00",
          "maxExtentDate": "2037-04-30T23:59:59+01:00"
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    ],
    "items": [
      {
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        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "Integrated Core Systems",
    "value": {
      "amount": 19326703,
      "currency": "GBP",
      "amountGross": 23192044
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "A unified, resilient Computer Aided Dispatch (CAD) and Electronic Patient Record (EPR) platform that manages the full patient and incident lifecycle from call intake through each care scenario including hear and treat, dispatch, see and treat and see and convey, clinical handover and post event reporting while meeting NHS security, IG and availability expectations. \nThe joint solution must minimise duplication, improve clinical safety, and provide real time information flow between control room operations and all care scenarios and locations.\nIn scope\n•\t111 and 999 operational and clinical patient management\n•\tPatient Transport Services (PTS) operational and clinical management\n•\tPatient centred digital clinical record spanning 111, 999 and Patient Transport Services, available online and offline.\n•\tResource optimisation and live operational oversight.\n•\tReal time synchronisation between planned activity,  incident events and clinical documentation.\n•\tInteroperable data exchange across multiple solutions\n•\tEnd to end auditability and analytics across operations and clinical quality.\n•\tCompliant with NHS standards, data dictionaries and mandatory reporting requirements\nOut of scope \n•\tShift Rostering",
    "communication": {
      "futureNoticeDate": "2026-12-01T23:59:59Z"
    },
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-NHS-RX7",
      "name": "NORTH WEST AMBULANCE SERVICE NHS TRUST",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD36",
        "country": "GB",
        "locality": "Bolton",
        "postalCode": "BL1 5DD",
        "countryName": "United Kingdom",
        "streetAddress": "Chorley New Road"
      },
      "details": {
        "url": "https://www.nwas.nhs.uk/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "RX7",
        "scheme": "GB-NHS"
      },
      "contactPoint": {
        "email": "strategicprocurement@nwas.nhs.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PGTN-2617-YXZW",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "045009-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/045009-2026",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-05-15T15:28:01+01:00"
      }
    ]
  },
  "initiationType": "tender"
}