Information Technology Service Management (ITSM) Solution

{
  "id": "026085-2024",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2024-08-16T11:34:10+01:00",
  "ocid": "ocds-h6vhtk-047e3b",
  "buyer": {
    "id": "GB-FTS-37253",
    "name": "Rotherham Metropolitan Borough Council"
  },
  "tender": {
    "id": "23-210",
    "title": "Information Technology Service Management (ITSM) Solution",
    "amendments": [
      {
        "id": "1",
        "description": "Tender Bid Submission date changed to 16/08/2024 at 17:00"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Rotherham Metropolitan Borough Council (RMBC / the Council) is seeking to undertake a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements.\nThe system must be live by 08/06/2025. Implementation and mobilisation of the system must take place between November 2024 and March 2025.",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-FTS-37253",
      "name": "Rotherham Metropolitan Borough Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE31",
        "locality": "Rotherham",
        "postalCode": "S60 1AE",
        "countryName": "United Kingdom",
        "streetAddress": "Riverside House, Main Street"
      },
      "details": {
        "url": "https://www.rotherham.gov.uk/",
        "buyerProfile": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104118"
      },
      "identifier": {
        "id": "GB173552264",
        "legalName": "Rotherham Metropolitan Borough Council"
      },
      "contactPoint": {
        "name": "Matthew Everatt",
        "email": "matthew.everatt@rotherham.gov.uk",
        "telephone": "+44 1709334119"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "022129-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-07-17T16:49:09+01:00",
  "ocid": "ocds-h6vhtk-047e3b",
  "buyer": {
    "id": "GB-FTS-37253",
    "name": "Rotherham Metropolitan Borough Council"
  },
  "tender": {
    "id": "23-210",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 1012430,
          "currency": "GBP"
        },
        "status": "active",
        "renewal": {
          "description": "It is anticipated that the contract will commence on 21/11/2024 and will run for a period of 5-years making the expiry date 20/11/2029.  The contract will have an option to extend by a further 5-years at the sole discretion of the Council making the latest possible expiry date 20/11/2034."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "The scope of this procurement will include as a minimum but is not limited to:\nProvision of an Information Technology Service Management (ITSM) Solution\nProvision of an Information Technology Asset Management (ITAM) Solution\nHosting of the solution in the Suppliers Data Centre.\nAssociated software licenses.\nAssociated software services.\nAnnual support and maintenance.\nProfessional services in the form of service pack days.\nOption to add in and purchase additional functionality during the lifetime of the contract.  This will futureproof the solution as the contract matures.\nTransfer of data (including existing tickets, catalogue items, supporting data, knowledge management, templates) from Assyst to the new ITSM and ITAM solution.\nProcurement of a bulk data importing tool (if not included as part of the ITAM/ITSM).\nThe procurement exercise will exclude:\nProvision of an ESM (Enterprise Service Management) Solution to manage tickets for HR, cleaning or other local services.\nIt is anticipated that the contract will commence on 21/11/2024 and will run for a period of 5-years making the expiry date 20/11/2029.  The contract will have an option to extend by a further 5-years at the sole discretion of the Council making the latest possible expiry date 20/11/2034.",
        "contractPeriod": {
          "durationInDays": 3600
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Rotherham"
        },
        "deliveryAddresses": [
          {
            "region": "UKE31"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "72250000",
            "scheme": "CPV",
            "description": "System and support services"
          },
          {
            "id": "72253200",
            "scheme": "CPV",
            "description": "Systems support services"
          },
          {
            "id": "72261000",
            "scheme": "CPV",
            "description": "Software support services"
          },
          {
            "id": "72267000",
            "scheme": "CPV",
            "description": "Software maintenance and repair services"
          },
          {
            "id": "72300000",
            "scheme": "CPV",
            "description": "Data services"
          }
        ]
      }
    ],
    "title": "Information Technology Service Management (ITSM) Solution",
    "value": {
      "amount": 1012430,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2024-08-16T12:00:00+01:00"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2024-08-16T12:00:00+01:00"
    },
    "description": "Rotherham Metropolitan Borough Council (RMBC / the Council) is seeking to undertake a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements.\nThe system must be live by 08/06/2025. Implementation and mobilisation of the system must take place between November 2024 and March 2025.",
    "tenderPeriod": {
      "endDate": "2024-08-16T12:00:00+01:00"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": false,
    "reviewDetails": "Precise information on deadline(s) for lodging appeals: The Contracting Authority will incorporate a minimum 10 calendar day standstill period at the point information on the award of the Contract is communicated to tenderers. Applicants who are unsuccessful shall be informed by the Contracting Authority as soon as possible after the decision has been made as to the reasons why the applicant was unsuccessful. If an appeal regarding the award of the contract has not been successfully resolved, the Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take legal action. Any such action must be brought within the applicable limitation period. Where a contract has not been entered into, the Court may order the setting aside of the award decision or order the Contracting Authority to amend any document and may award damages. If the Contract has been entered into, the Court may, depending on the circumstances, award damages, make a declaration of ineffectiveness, order the Contracting Authority to pay a fine, and/or order that the duration of the Contract be shortened. The purpose of the standstill period referred to above is to allow the parties to apply to the Courts to set aside the award decision before the contract is entered into.",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "goods",
    "submissionMethodDetails": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82992&B=UK",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-37253",
      "name": "Rotherham Metropolitan Borough Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE31",
        "locality": "Rotherham",
        "postalCode": "S60 1AE",
        "countryName": "United Kingdom",
        "streetAddress": "Riverside House, Main Street"
      },
      "details": {
        "url": "https://www.rotherham.gov.uk/",
        "buyerProfile": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104118",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "id": "GB173552264",
        "legalName": "Rotherham Metropolitan Borough Council"
      },
      "contactPoint": {
        "url": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82992&B=UK",
        "name": "Matthew Everatt",
        "email": "matthew.everatt@rotherham.gov.uk",
        "telephone": "+44 1709334119"
      }
    },
    {
      "id": "GB-FTS-37254",
      "name": "High Court",
      "roles": [
        "reviewBody",
        "reviewContactPoint"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Royal Courts of Justice, The Strand,"
      },
      "identifier": {
        "legalName": "High Court"
      }
    },
    {
      "id": "GB-FTS-111",
      "name": "High Court",
      "roles": [
        "mediationBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Royal Courts of Justice, The Strand"
      },
      "identifier": {
        "legalName": "High Court"
      }
    }
  ],
  "language": "en",
  "description": "The Council are open to locally hosted, hybrid and cloud hosted solutions.\nFurther details can be found by downloading the tender pack for free at https://uk.eu-supply.com",
  "initiationType": "tender"
}