Official UK procurement notice
Information Technology Service Management (ITSM) Solution
Authority: Rotherham Metropolitan Borough Council (Local council)
What is being bought
Published requirement descriptionRotherham Metropolitan Borough Council (RMBC / the Council) is seeking to undertake a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements.
The system must be live by 08/06/2025. Implementation and mobilisation of the system must take place between November 2024 and March 2025.
CPV: Data services · IT services: consulting, software development, Internet and support · Software maintenance and repair services · Software package and information systems · Software support services · System and support services · Systems support services
The lotProcurement structure
single lot · value publishedLot #1The scope of this procurement will include as a minimum but is not limited to:RenewalPublished value£1,012,430
The scope of this procurement will include as a minimum but is not limited to:
Provision of an Information Technology Service Management (ITSM) Solution
Provision of an Information Technology Asset Management (ITAM) Solution
Hosting of the solution in the Suppliers Data Centre.
Associated software licenses.
Associated software services.
Annual support and maintenance.
Professional services in the form of service pack days.
Option to add in and purchase additional functionality during the lifetime of the contract. This will futureproof the solution as the contract matures.
Transfer of data (including existing tickets, catalogue items, supporting data, knowledge management, templates) from Assyst to the new ITSM and ITAM solution.
Procurement of a bulk data importing tool (if not included as part of the ITAM/ITSM).
The procurement exercise will exclude:
Provision of an ESM (Enterprise Service Management) Solution to manage tickets for HR, cleaning or other local services.
It is anticipated that the contract will commence on 21/11/2024 and will run for a period of 5-years making the expiry date 20/11/2029. The contract will have an option to extend by a further 5-years at the sole discretion of the Council making the latest possible expiry date 20/11/2034.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 17 Jul 2024, 16:49 BST
- Last source update
- 16 Aug 2024, 11:34 BST
- Award evaluation window
- 16 Aug 2024 – …
- Authority reference
23-210- FTS notice number
2024/S 000-026085- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-047e3bFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
Precise information on deadline(s) for lodging appeals: The Contracting Authority will incorporate a minimum 10 calendar day standstill period at the point information on the award of the Contract is communicated to tenderers. Applicants who are unsuccessful shall be informed by the Contracting Authority as soon as possible after the decision has been made as to the reasons why the applicant was unsuccessful. If an appeal regarding the award of the contract has not been successfully resolved, the Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take legal action. Any such action must be brought within the applicable limitation period. Where a contract has not been entered into, the Court may order the setting aside of the award decision or order the Contracting Authority to amend any document and may award damages. If the Contract has been entered into, the Court may, depending on the circumstances, award damages, make a declaration of ineffectiveness, order the Contracting Authority to pay a fine, and/or order that the duration of the Contract be shortened. The purpose of the standstill period referred to above is to allow the parties to apply to the Courts to set aside the award decision before the contract is entered into.
Publisher note: The Council are open to locally hosted, hybrid and cloud hosted solutions. Further details can be found by downloading the tender pack for free at https://uk.eu-supply.com
How it was run
Official notice- Submission deadline
- 16 Aug 2024, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 16 Aug 2024, 12:00 BST
Timeline
16 Aug 2024 → 16 Aug 2024 · 3 dates- Notice published16 Aug 2024, 11:34 BST
- Submission deadline16 Aug 2024, 12:00 BST
- Bids opened16 Aug 2024, 12:00 BST
Notice history
2 releases on Find a TenderPublished amendments (1)
Tender Bid Submission date changed to 16/08/2024 at 17:00
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtMediation body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria