Official UK procurement notice
Hull & East Riding of Yorkshire Telephone Advice and Support Service
Authority: Humber Teaching NHS Foundation Trust (Central government)
What is being bought
Published requirement descriptionThis is a Provider Selection Regime notice of intent to award a contract for a Mental Health Telephone Advice and Support Service to the Hull and East Riding of Yorkshire area using the Most Suitable Provider (MSP) process.
This will be an initial 3 year contract starting 1st April 2027. There will be an option of 2 x 1 year extensions. The annual value is expected to be in the range £260,000 to £290,000 per year.
CPV: Health services
The lotProcurement structure
single lot · no lot value publishedLot #1This is a Provider Selection Regime notice of intent to award a contract using the…Planned
This is a Provider Selection Regime notice of intent to award a contract using the Most Suitable Provider (MSP) process. The commissioner will conduct an evaluation of the identified potential providers against the following service specification:
www.humber.nhs.uk/media/zsyhfvcl/telep… ↗
The telephone advice and support service will provide a non-clinical intervention for individuals who have been screened by the Mental Health Front Door service and assessed as not requiring further clinical assessment or intervention at that time. The service will deliver timely, person-centred support aimed at promoting emotional wellbeing,reducing social isolation, preventing deterioration inmental health, and improving access to community-based resources. Individuals accessing the service will receive a compassionate and trauma-informed response, tailored to their individual needs and circumstances. The advice and guidance telephone support provider will not undertake independent clinical triage or risk assessment activity.
Following the end of the notification period the identified providers will be requested to make submissions confirming their suitability to provide these services. The commissioner will assess the Basic and Key Provider Selection Regime Criteria according to the following weightings:
- Quality & Innovation: 30%
- Access & Inequalities: 20%
- Integration, Collaboration and Service Sustainability: 30%
- Value: 10%
- Social Value: 10%
If your organisation considers itself to be a potential provider of these services (and has not already identified itself following the earlier Expression of Interest) please email [email protected] within 14 days of the publication date of this notice to be considered for inclusion. Additional information: This service will be contracted using the NHS Standard Contract (short form): www.england.nhs.uk/publication/shorter-… ↗
Pipeline intelligence · planning stage: how this market runs before the tender is published
How Humber Teaching NHS Foundation Trust buys Health services (CPV 8510), and who usually turns up
Humber Teaching NHS Foundation Trust’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Health services (CPV 8510) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in Yorkshire and the Humber.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners were registered in the region where that award was delivered.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 74 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid25%
2–338%
4–619%
7+17%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate36%
Within ±2%59%
Above estimate5%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1This is a Provider Selection Regime notice of intent to award a contract using the…CPV 8510Published estimate£1.4m
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 63 past lots.
A forecast, not a list of bidders.
1 bid25%
2–338%
4–619%
7+17%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record · publisher note attached- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 23 Oct 2026, 14:13 BST
- Last source update
- 23 Oct 2026, 14:13 BST
- FTS notice number
2026/S 000-100542- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-078f20Find a Tender
Publisher note: A request for expressions of interest in this service was previously published under notice 2026/S 000-082228 This a replacement contract for an existing service. It is expected that TUPE will apply to a cohort of the incumbent provider's staff.
How it was run
Official notice- Submission deadline
- —
Timeline
23 Oct 2026 → 4 Jan 2027 · 2 dates- Notice published2 days ago23 Oct 2026, 14:13 BST
- Today25 Oct 2026
- Tender notice expectedin 71 days4 Jan 2027
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.