Find a TenderAwarded

Published 13 Sept 2024, 14:41 BST

Official UK procurement notice

Housing Services & Resident Engagement Surveys

Official notice

Authority: Westminster City Council (Local council)·Consortium: 3 public authorities

ServicesOpen procedure

Sectors: Business Services & Consultancy (79) Delivery: London (UKI32)

Published estimate£850,000≈ £283k / year · 1 value update28.2% below published estimate

Submissions closed 13 Dec 2024awarded 31 Mar 2025

Awarded to Kwest Research Limited

Contract term 3 yrsends 31 Mar 2028 · extension options published · starts 1 Apr 2025

What is being bought

Published requirement description

Contract award for the delivery of residents’ surveys to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminster.

CPV: Customer satisfaction survey · Customer survey services · Survey analysis services · Survey conduction services · Survey services · Telephone survey services

The lotProcurement structure

single lot · no lot value published

Lot #1Delivery of residents’ surveys to provide insight on performance and satisfaction…AwardedRenewal 3 yrs

Delivery of residents’ surveys to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminster.

Contract period: 1 Apr 2025 – 31 Mar 2028 (3 yrs)

Delivery: London

Extensions: 1 year + 1 yearVariant bids: not allowed

79311200 Survey conduction services 79311210 Telephone survey services 79311300 Survey analysis services 79342310 Customer survey services 79342311 Customer satisfaction survey

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 60Price: 80

Published sub-criteria (3)

Quality: 60
Price: 40
price: 40

Published award criteria (3)

Quality: 60
Price: 40
Price: 40

What this means for your bid

Price carries 80 of 140 points: a 10% discount moves about 8 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: No (one-off requirement)
First published: 13 Sept 2024, 14:41 BST
Last source update: 23 Apr 2025, 12:34 BST
Award evaluation window: 13 Dec 2024 – …
FTS notice number: 2025/S 000-016488
Classification (CPV): Customer satisfaction surveyCustomer survey servicesSurvey analysis servicesSurvey conduction servicesSurvey servicesTelephone survey services
Delivery area: London (UKI32)
Official registry OCID: ocds-h6vhtk-049add Find a Tender

How it was run

Official notice

Run through: Jaggaer · Who buys & how to bid on JAGGAER

Supplier login requiredLanguage: EN

Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail

Submission deadline: 13 Dec 2024, 12:00 GMT
Submission channel: {"electronicSubmission"}
Accepted languages: en
Bid validity: 180 days from the deadline
Bids opened: 13 Dec 2024, 12:01 GMT

Detailed submission instructions & authority contactsFrom official release

wcc.ukp.app.jaggaer.com ↗

Timeline

25 Oct 2024 → 23 Apr 2025 · 5 dates

Next notice expected
25 Oct 2024, 00:00 BST
Submission deadline
13 Dec 2024, 12:00 GMT
Bids opened
13 Dec 2024, 12:01 GMT
Contract starts
1 Apr 2025, 00:00 BST
Notice published
23 Apr 2025, 12:34 BST

Notice history

7 events · 3 releases on Find a Tender · since 13 Nov 2024

Published value updated to £850,000
13 Nov 2024, 16:08 GMT
was £375,000
Status changed to active
13 Nov 2024, 16:08 GMT
Procurement method changed
13 Nov 2024, 16:08 GMT
Deadline published: 13 Dec 2024, 12:00 GMT
13 Nov 2024, 16:08 GMT
Buyer details updated
13 Nov 2024, 16:08 GMT
Status changed to complete
23 Apr 2025, 12:34 BST
Buyer details updated
23 Apr 2025, 12:34 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £610,5941 contract exc. VAT

Bids received 4

Contracts signed 1latest 31 Mar 2025

Awarded to	Value	Date	Status
Kwest Research LimitedSMEHousing Services & Resident Engagement	—	—	Awarded

Contracts

Housing Services & Resident Engagement · Kwest Research LimitedSME
Signed
31 Mar 2025
Value
£610,594
Period
… – 31 Mar 2028
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
4bids	—	—	—

Contracting authority & participating public bodies

2 public bodies on the notice

Westminster City Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Westminster City Hall, LONDON, London, SW1E6QPContact email Published organisation website ↗

Dispute resolution & review bodies

The High Court of JusticeReview body The Royal Court of Justice, The Strand

Bidders & participating suppliers

1 commercial party on the notice

Kwest Research LimitedAwarded supplier Manchester, North West

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.