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AwardedFind a Tender · award

Historic Royal Palaces Digital Visitor Guide Content

Buyer: Historic Royal Palaces →

BuyerHistoric Royal Palaces
StatusAwarded
DeadlineNot published
ValueValue not published
Published9 Apr 2025

What is being bought

We will be running a tender process with the intention of establishing Framework Agreements for the provision of content for our existing Digital Visitors Guide (DVG). The DVG provides audio and visual content on a mobile device in multiple languages, including British Sign Language. DVGs also offer specialist Audio Described tours (in English-only) for blind and partially sighted visitors.

Delivery location

UK · UK · UK

Categories

Tourist information services 63513000Tourist guide services 63514000Translation services 79530000Interpretation services 79540000Library, archives, museums and other cultural services 92500000

Lot details

General Content Production

Content production for HRP’s existing Digital Visitor Guide in English and multiple languages. This is to include script writing, translation (where appropriate), and production. Current languages offered across HRPs sites are: Dutch, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, Spanish, Ukrainian and British Sign Language. Content production may also include Audio Described tours. Specialist services can be sub-contracted where necessary. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/GP5TY524A9

Statuscancelled

Award criteria
Technical Criteria — 50
Social Value — 10
Commercial Criteria — 40

Content Production: British Sign Language

Production of British Sign Language tours for HRP’s existing Digital Visitor Guide.

Statuscancelled

Award criteria
Technical Criteria — 50
Social Value — 10
Commercial Criteria — 40

Content Production: Audio Described

Production of Audio Described tours for HRP’s existing Digital Visitor Guide.

Statuscancelled

Award criteria
Technical Criteria — 50
Social Value — 10
Commercial Criteria — 40

What is included

ItemCategoryQuantity
Lot: 1Translation services, Interpretation services, Tourist guide services, Tourist information servicesNot published
Lot: 2Translation services, Interpretation services, Tourist information services, Tourist guide servicesNot published
Lot: 3Translation services, Interpretation services, Tourist information services, Tourist guide servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 63. The category anchor is Tourist information services (63513000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 631,4873 median · 16.2 average (554 of 1,487 with a bid count)3 average (640 of 1,487 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UK4383 median · 22.9 average (167 of 438 with a bid count)3.2 average (188 of 438 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

DVG Content Lot 3 Audio Description (AD)

Statusactive
SupplierSmartify CIC

DVG Content Lot 1 Content Production

Statusactive

Contracts

DVG Content Lot 1 and Lot 2 Content Production and BSL

Statusactive
Value£270,000

DVG Content Lot 3 Audio Description (AD)

Statusactive
Value£30,000

DVG Content Lot 1 Content Production

Statusactive
Value£240,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-046a51
Latest release ID013979-2025
Latest release timestampWed Apr 09 2025 13:05:04 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source3
Tender items in source3
Tender documents in source0
Awards in latest release3
Contracts in latest release3
Parties in latest release5

Notice history

DateEventReference
9 Apr 2025award, contract013979-2025
24 May 2024tender016462-2024

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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  "buyer": {
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    "name": "Historic Royal Palaces"
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      "title": "DVG Content Lot 1 and Lot 2 Content Production and BSL",
      "status": "active",
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        {
          "id": "GB-FTS-143406",
          "name": "Advanced Thinking Systems Ltd (t/a ATS Heritage)"
        }
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    },
    {
      "id": "013979-2025-7084-2",
      "title": "DVG Content Lot 3 Audio Description (AD)",
      "status": "active",
      "suppliers": [
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    {
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      "title": "DVG Content Lot 1 Content Production",
      "status": "active",
      "suppliers": [
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          "name": "Imagineear Ltd"
        }
      ]
    }
  ],
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            {
              "name": "Commercial Criteria",
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      },
      {
        "id": "Lot: 3",
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            }
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        }
      }
    ],
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          {
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          }
        ],
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            "description": "Interpretation services"
          },
          {
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            "description": "Tourist guide services"
          },
          {
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            "description": "Tourist information services"
          }
        ]
      },
      {
        "id": "Lot: 2",
        "relatedLot": "Lot: 2",
        "deliveryLocation": {
          "description": "UNITED KINGDOM"
        },
        "deliveryAddresses": [
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          }
        ],
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          {
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            "description": "Interpretation services"
          },
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          },
          {
            "id": "63514000",
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            "description": "Tourist guide services"
          }
        ]
      },
      {
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          },
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          },
          {
            "id": "63514000",
            "scheme": "CPV",
            "description": "Tourist guide services"
          }
        ]
      }
    ],
    "title": "Historic Royal Palaces Digital Visitor Guide Content",
    "status": "complete",
    "legalBasis": {
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      "scheme": "CELEX"
    },
    "techniques": {
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    },
    "description": "We will be running a tender process with the intention of establishing Framework Agreements for the provision of content for our existing Digital Visitors Guide (DVG).\nThe DVG provides audio and visual content on a mobile device in multiple languages, including British Sign Language. DVGs also offer specialist Audio Described tours (in English-only) for blind and partially sighted visitors.",
    "classification": {
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    },
    "procurementMethod": "open",
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    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
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      "name": "Historic Royal Palaces",
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      "address": {
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        "locality": "Surrey",
        "postalCode": "KT8 9AU",
        "countryName": "United Kingdom",
        "streetAddress": "Hampton Court Palace"
      },
      "details": {
        "url": "http://www.hrp.org.uk",
        "classifications": [
          {
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          },
          {
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      },
      "identifier": {
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      },
      "contactPoint": {
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        "email": "Procurement@hrp.org.uk",
        "telephone": "+44 3333206000"
      }
    },
    {
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      "name": "Advanced Thinking Systems Ltd (t/a ATS Heritage)",
      "roles": [
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      "address": {
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        "locality": "Hants",
        "postalCode": "PO9 5TL",
        "countryName": "United Kingdom",
        "streetAddress": "100 Nest Business Park, Martin Road, Havant"
      },
      "details": {
        "scale": "sme"
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      "identifier": {
        "id": "02990563",
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      }
    },
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        "streetAddress": "12 Frobisher Road"
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    },
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      "address": {
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        "countryName": "United Kingdom",
        "streetAddress": "The Blomfield Rooms, Fulham Palace, Bishop’s Avenue"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "06887633",
        "legalName": "Imagineear Ltd"
      }
    },
    {
      "id": "GB-FTS-114582",
      "name": "Historic Royal Palaces",
      "roles": [
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      ],
      "address": {
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        "postalCode": "KT8 9AU",
        "countryName": "United Kingdom",
        "streetAddress": "Hampton Court Palace"
      },
      "identifier": {
        "legalName": "Historic Royal Palaces"
      }
    }
  ],
  "language": "en",
  "contracts": [
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      "title": "DVG Content Lot 1 and Lot 2 Content Production and BSL",
      "value": {
        "amount": 270000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "013979-2025-7085-1",
      "dateSigned": "2025-03-07T00:00:00Z"
    },
    {
      "id": "013979-2025-7084-2",
      "title": "DVG Content Lot 3 Audio Description (AD)",
      "value": {
        "amount": 30000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "013979-2025-7084-2",
      "dateSigned": "2025-02-27T00:00:00Z"
    },
    {
      "id": "013979-2025-7086-3",
      "title": "DVG Content Lot 1 Content Production",
      "value": {
        "amount": 240000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "013979-2025-7086-3",
      "dateSigned": "2025-03-31T00:00:00+01:00"
    }
  ],
  "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=917205384 GO Reference: GO-202549-PRO-30093143",
  "initiationType": "tender"
}
Complete JSON history (2 releases)
9 Apr 2025 · 013979-2025 · award, contract
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      "contactPoint": {
        "name": "Rebecca OMeara",
        "email": "Procurement@hrp.org.uk",
        "telephone": "+44 3333206000"
      }
    },
    {
      "id": "GB-FTS-143406",
      "name": "Advanced Thinking Systems Ltd (t/a ATS Heritage)",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Hants",
        "postalCode": "PO9 5TL",
        "countryName": "United Kingdom",
        "streetAddress": "100 Nest Business Park, Martin Road, Havant"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "02990563",
        "legalName": "Advanced Thinking Systems Ltd (t/a ATS Heritage)"
      }
    },
    {
      "id": "GB-FTS-143407",
      "name": "Smartify CIC",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "N8 0NS",
        "countryName": "United Kingdom",
        "streetAddress": "12 Frobisher Road"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "09903509",
        "legalName": "Smartify CIC"
      }
    },
    {
      "id": "GB-FTS-143408",
      "name": "Imagineear Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "SW6 6EA",
        "countryName": "United Kingdom",
        "streetAddress": "The Blomfield Rooms, Fulham Palace, Bishop’s Avenue"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "06887633",
        "legalName": "Imagineear Ltd"
      }
    },
    {
      "id": "GB-FTS-114582",
      "name": "Historic Royal Palaces",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "East Molesey",
        "postalCode": "KT8 9AU",
        "countryName": "United Kingdom",
        "streetAddress": "Hampton Court Palace"
      },
      "identifier": {
        "legalName": "Historic Royal Palaces"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "013979-2025-7085-1",
      "title": "DVG Content Lot 1 and Lot 2 Content Production and BSL",
      "value": {
        "amount": 270000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "013979-2025-7085-1",
      "dateSigned": "2025-03-07T00:00:00Z"
    },
    {
      "id": "013979-2025-7084-2",
      "title": "DVG Content Lot 3 Audio Description (AD)",
      "value": {
        "amount": 30000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "013979-2025-7084-2",
      "dateSigned": "2025-02-27T00:00:00Z"
    },
    {
      "id": "013979-2025-7086-3",
      "title": "DVG Content Lot 1 Content Production",
      "value": {
        "amount": 240000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "013979-2025-7086-3",
      "dateSigned": "2025-03-31T00:00:00+01:00"
    }
  ],
  "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=917205384 GO Reference: GO-202549-PRO-30093143",
  "initiationType": "tender"
}
24 May 2024 · 016462-2024 · tender
{
  "id": "016462-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-05-24T14:05:05+01:00",
  "ocid": "ocds-h6vhtk-046a51",
  "buyer": {
    "id": "GB-FTS-114581",
    "name": "Historic Royal Palaces"
  },
  "tender": {
    "id": "HRP6568",
    "lots": [
      {
        "id": "Lot: 1",
        "title": "General Content Production",
        "status": "active",
        "renewal": {
          "description": "This framework agreement will be for a two year period with the option to extend for a further two years."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "Content production for HRP’s existing Digital Visitor Guide in English and multiple languages. This is to include script writing, translation (where appropriate), and production. \nCurrent languages offered across HRPs sites are: Dutch, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, Spanish, Ukrainian and British Sign Language. Content production may also include Audio Described tours. Specialist services can be sub-contracted where necessary. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/GP5TY524A9",
        "contractPeriod": {
          "durationInDays": 720
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      },
      {
        "id": "Lot: 2",
        "title": "Content Production: British Sign Language",
        "status": "active",
        "renewal": {
          "description": "This framework agreement will be for a two year period with the option to extend for a further two years."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "Production of British Sign Language tours only for HRP’s existing Digital Visitor Guide.",
        "contractPeriod": {
          "durationInDays": 720
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      },
      {
        "id": "Lot: 3",
        "title": "Content Production: Audio Described",
        "status": "active",
        "renewal": {
          "description": "This framework agreement will be for a two year period with the option to extend for a further two years."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "Production of Audio Described tours only for HRP’s existing Digital Visitor Guide.",
        "contractPeriod": {
          "durationInDays": 720
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "Lot: 1",
        "relatedLot": "Lot: 1",
        "deliveryLocation": {
          "description": "UNITED KINGDOM"
        },
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79530000",
            "scheme": "CPV",
            "description": "Translation services"
          },
          {
            "id": "79540000",
            "scheme": "CPV",
            "description": "Interpretation services"
          },
          {
            "id": "63514000",
            "scheme": "CPV",
            "description": "Tourist guide services"
          },
          {
            "id": "63513000",
            "scheme": "CPV",
            "description": "Tourist information services"
          }
        ]
      },
      {
        "id": "Lot: 2",
        "relatedLot": "Lot: 2",
        "deliveryLocation": {
          "description": "SOUTH EAST (ENGLAND)"
        },
        "deliveryAddresses": [
          {
            "region": "UKJ"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79530000",
            "scheme": "CPV",
            "description": "Translation services"
          },
          {
            "id": "79540000",
            "scheme": "CPV",
            "description": "Interpretation services"
          },
          {
            "id": "63513000",
            "scheme": "CPV",
            "description": "Tourist information services"
          },
          {
            "id": "63514000",
            "scheme": "CPV",
            "description": "Tourist guide services"
          }
        ]
      },
      {
        "id": "Lot: 3",
        "relatedLot": "Lot: 3",
        "deliveryLocation": {
          "description": "UNITED KINGDOM"
        },
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79530000",
            "scheme": "CPV",
            "description": "Translation services"
          },
          {
            "id": "79540000",
            "scheme": "CPV",
            "description": "Interpretation services"
          },
          {
            "id": "63513000",
            "scheme": "CPV",
            "description": "Tourist information services"
          },
          {
            "id": "63514000",
            "scheme": "CPV",
            "description": "Tourist guide services"
          }
        ]
      }
    ],
    "title": "Historic Royal Palaces Digital Visitor Guide Content",
    "value": {
      "amount": 300000,
      "currency": "GBP"
    },
    "status": "active",
    "bidOpening": {
      "date": "2024-06-24T12:00:00+01:00"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lotDetails": {
      "maximumLotsBidPerSupplier": null
    },
    "techniques": {
      "frameworkAgreement": {
        "maximumParticipants": null
      },
      "hasFrameworkAgreement": true
    },
    "awardPeriod": {
      "startDate": "2024-06-24T12:00:00+01:00"
    },
    "description": "We will be running a tender process with the intention of establishing a Framework Agreement for the provision of content for our existing Digital Visitors Guide (DVG).\nThe DVG provides audio and visual content on a mobile device in multiple languages, including British Sign Language. DVGs also offer specialist Audio Described tours (in English-only) for blind and partially sighted visitors.",
    "tenderPeriod": {
      "endDate": "2024-06-24T12:00:00+01:00"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "92500000",
      "scheme": "CPV",
      "description": "Library, archives, museums and other cultural services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "open",
    "selectionCriteria": {
      "criteria": [
        {
          "type": "suitability",
          "appliesTo": [
            "supplier"
          ],
          "description": "Bidders must have relevant experience of creating content for mobile digital guides within the context of museums, galleries, or heritage sites. If you do not meet this criteria you will not be eligible to the appointment for the framework.\nFor Lot 1, Bidders must be able to provide translation services in the following languages:  \nDutch, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, Spanish, Ukrainian and British Sign Language and be able to offer Audio Described Tours. \nSpecialist services can be sub-contracted where necessary."
        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.delta-esourcing.com/register/",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-114581",
      "name": "Historic Royal Palaces",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ",
        "locality": "Hampton",
        "postalCode": "KT8 9AU",
        "countryName": "United Kingdom",
        "streetAddress": "HCP"
      },
      "details": {
        "url": "http://www.hrp.org.uk",
        "classifications": [
          {
            "scheme": "TED_CA_TYPE",
            "description": "Independent Charity"
          },
          {
            "id": "08",
            "scheme": "COFOG",
            "description": "Recreation, culture and religion"
          }
        ]
      },
      "identifier": {
        "legalName": "Historic Royal Palaces"
      },
      "contactPoint": {
        "url": "https://www.delta-esourcing.com/register/",
        "name": "Honey Zaheer",
        "email": "Procurement@hrp.org.uk",
        "telephone": "+44 3333206000"
      }
    },
    {
      "id": "GB-FTS-114582",
      "name": "Historic Royal Palaces",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "East Molesey",
        "postalCode": "KT8 9AU",
        "countryName": "United Kingdom",
        "streetAddress": "Hampton Court Palace"
      },
      "identifier": {
        "legalName": "Historic Royal Palaces"
      }
    }
  ],
  "language": "en",
  "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-Hampton:-Library%2C-archives%2C-museums-and-other-cultural-services./GP5TY524A9\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/GP5TY524A9\n GO Reference: GO-2024524-PRO-26232461",
  "initiationType": "tender"
}