Official UK procurement notice
Historic Royal Palaces Digital Visitor Guide Content
Authority: Historic Royal Palaces (Public body)·Consortium: 2 public authorities
What is being bought3 lots · detail below
Published requirement descriptionWe will be running a tender process with the intention of establishing Framework Agreements for the provision of content for our existing Digital Visitors Guide (DVG).
The DVG provides audio and visual content on a mobile device in multiple languages, including British Sign Language. DVGs also offer specialist Audio Described tours (in English-only) for blind and partially sighted visitors.
CPV: Interpretation services · Library, archives, museums and other cultural services · Tourist guide services · Tourist information services · Translation services
How this framework works
From the published notice- Bids received
- 6 bids received · 3 suppliers appointed
Lots and requirements (3)Procurement structure
3 lots · no lot values published · same evaluation weights on every lotLot #1General Content ProductionCancelledRenewal UK
Content production for HRP’s existing Digital Visitor Guide in English and multiple languages. This is to include script writing, translation (where appropriate), and production.
Current languages offered across HRPs sites are: Dutch, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, Spanish, Ukrainian and British Sign Language. Content production may also include Audio Described tours. Specialist services can be sub-contracted where necessary. Additional information: To respond to this opportunity please click here: www.delta-esourcing.com/respond/GP5TY524A9 ↗
Lot #2Content Production: British Sign LanguageCancelledRenewal UK, South East
Production of British Sign Language tours for HRP’s existing Digital Visitor Guide.
Lot #3Content Production: Audio DescribedCancelledRenewal UK
Production of Audio Described tours for HRP’s existing Digital Visitor Guide.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical Criteria: 50%
- Commercial Criteria: 40%
- Social Value: 10%
Published award criteria (3)
- Technical Criteria: 50
- Social Value: 10
- Commercial Criteria: 40
- Suitability
Bidders must have relevant experience of creating content for mobile digital guides within the context of museums, galleries, or heritage sites. If you do not meet this criteria you will not be eligible to the appointment for the framework.
For Lot 1, Bidders must be able to provide translation services in the following languages:
Dutch, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, Spanish, Ukrainian and British Sign Language and be able to offer Audio Described Tours.
Specialist services can be sub-contracted where necessary.
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
- “Historic Royal Palaces Digital Visitor Guide Content” is a framework: the contest is a place on its panel, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 24 May 2024, 14:05 BST
- Last source update
- 9 Apr 2025, 14:05 BST
- Award evaluation window
- 24 Jun 2024 – …
- Authority reference
HRP6568- FTS notice number
2025/S 000-013979- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-046a51Find a Tender
- Electronic trading
- e-invoicing allowed · electronic payment
Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=917205384 GO Reference: GO-202549-PRO-30093143
How it was run
Official notice- Appointment period ends
- 24 Jun 2024, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 24 Jun 2024, 12:00 BST
Timeline
24 Jun 2024 → 9 Apr 2025 · 3 dates- Admission / appointment period endsperiod end, not a bid countdown24 Jun 2024, 12:00 BST
- Bids opened24 Jun 2024, 12:00 BST
- Notice published9 Apr 2025, 14:05 BST
Notice history
2 events · 2 releases on Find a Tender · since 9 Apr 2025- Status changed to complete9 Apr 2025, 14:05 BST
- Buyer details updated9 Apr 2025, 14:05 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast3 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
DVG Content Lot 1 Content Production
- Signed
- 31 Mar 2025
- Value
- £240,000
- Status
- active
DVG Content Lot 1 and Lot 2 Content Production and BSL
- Signed
- 7 Mar 2025
- Value
- £270,000
- Status
- active
DVG Content Lot 3 Audio Description (AD)
- Signed
- 27 Feb 2025
- Value
- £30,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 6bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeFramework contractors & participating bidders
3 commercial parties on the notice- Advanced Thinking Systems Ltd (t/a ATS Heritage)Framework contractor
- Imagineear LtdFramework contractor
- Smartify CICFramework contractor
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.