Official UK procurement notice
GLA Third Party Resident Support
Authority: Greater London Authority (GLA) (Public body)·On behalf of: Transport for London
What is being bought4 lots · detail below
Published requirement descriptionTransport for London (TfL), acting on behalf of the Greater London Authority (GLA), invites suitably qualified organisations to participate in an Open Procedure under the Procurement Act 2023 Light Touch Regime for the provision of Third Party Resident Support Services in support of the Warm Homes Local Grant (WHLG) Programme.
The Warm Homes Local Grant Programme is funded by the Department for Energy Security and Net Zero (DESNZ) and delivers domestic energy efficiency and low-carbon heating measures to eligible low-income households across London. The Programme forms part of Warmer Homes London and supports the Mayor of London's objectives to reduce fuel poverty, improve housing quality and accelerate London's transition to net zero.
The purpose of the Third Party Resident Support Service is to provide tailored, resident-centred support to vulnerable, digitally excluded and harder-to-reach residents throughout their participation in the Programme. The Service is intended to improve resident engagement, reduce avoidable programme attrition, improve customer experience and support successful delivery of retrofit measures.
Services may include:
- resident engagement and outreach activities;
- casework and tailored resident support;
- support for vulnerable and digitally excluded residents;
- assistance with programme navigation and communications;
- support during assessment, installation and completion stages;
- signposting and referral to other services where appropriate;
- reporting, performance monitoring and programme evaluation.
The procurement is divided into four (4) geographical Lots/scopes. Bidders may bid for one, multiple or all Lots. Lots will be evaluated independently in accordance with the published evaluation methodology.
Lot 1
Barnet, Camden, Enfield, Haringey and Islington.
Lot 2
Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea and Westminster.
Lot 3
City of London, Lambeth, Merton, Richmond upon Thames, Southwark, Sutton, Wandsworth and Kingston upon Thames.
Lot 4
Greenwich, Redbridge, Bromley, Tower Hamlets, Hackney, Havering, Bexley, Newham and Lewisham.
CPV: Membership organisation services · Provision of services to the community · Social work and related services
Lots and requirements (4)Procurement structure
4 lots · all with a published value (£1,672,428 together) · win at most 2 of them · same conditions of participation on every lot · same evaluation weights on every lotLot #1Area 1RenewalPublished value£298,515
Delivery in Barnet, Camden, Enfield, Haringey and Islington.
- Economic & financial standing
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
- Technical & professional ability
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
Lot #2Area 2RenewalPublished value£463,257
Delivery within Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea and Westminster.
- Economic & financial standing
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
- Technical & professional ability
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
Lot #3Area 3RenewalPublished value£378,109
Delivery within City of London, Lambeth, Merton, Richmond upon Thames, Southwark, Sutton, Wandsworth and Kingston upon Thames.
- Economic & financial standing
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
- Technical & professional ability
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
Lot #4Area 4RenewalPublished value£532,547
Delivery within Greenwich, Redbridge, Bromley, Tower Hamlets, Hackney, Havering, Bexley, Newham and Lewisham.
- Economic & financial standing
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
- Technical & professional ability
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Price
- Quality: Qu1 - Resident-Centred Delivery Model (25% Weight). Qu2- Local Delivery Model and Capacity (15% Weight). Qu3- Case Management and Reporting (10% Weight). Qu4- Risk Management and Service Resilience (15% Weight). Qu5- Mobilisation (5% Weight)
- Economic & financial standing
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
- Technical & professional ability
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
- Turnover usually expected: about £481,095 – ~£858,267 per lot (twice each lot's annual value).
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula. Turnover is an indicative market norm (≈2× annual value), not a published condition.
Competition analysis · published record, not a forecast of who will bid
How Greater London Authority (GLA) buys Provision of services to the community (CPV 7520), and who usually turns up
Greater London Authority (GLA)’s own published record, next to the published market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Provision of services to the community (CPV 7520) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Here, local means registered in Greater London.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners are registered in Greater London.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards were announced within 79 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid25%
2–342%
4–633%
7+0%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate40%
Within ±2%60%
Above estimate0%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1Area 1CPV 75200000Published estimate£299k
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.
A forecast, not a list of bidders.
1 bid35%
2–353%
4–611%
7+1%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
Based on 10 comparable awards. Each lot reflects its own category; forecasts for different lots of the same notice are not comparative.
A statistical guide from past awards, not a price to bid.
Middle 50%£299k
Estimate£299k
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
| Supplier | This buyer’s earlier contract | Lot | Award value | Match |
|---|---|---|---|---|
| Six Till Six LimitedWorked for this buyer | Public Consultation and Policy Developmentnotice published Mar 2026 | — | — | 70% match |
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
| Supplier | Won in this category | Live contracts | Award vs estimate |
|---|---|---|---|
| £27m8 awards in 36m · last 2 months ago | 3 live · £11m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 17% below n=1 | |
| £2.6m10 awards in 36m · last 5 months ago | 2 live · £954k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 4% below n=7 | |
| £18m12 awards in 36m · last 6 months ago | 7 live · £5.0m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | at estimate n=5 | |
| £900k1 awards in 36m · last 2 months ago | None on file | at estimate n=1 | |
Toynbee HallSME | £950k1 awards in 36m · last 15 months ago | 1 live · £950k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 21% below n=3 |
Lot #2Area 2CPV 75200000Published estimate£463k
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.
A forecast, not a list of bidders.
1 bid34%
2–353%
4–613%
7+1%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
Based on 10 comparable awards. Each lot reflects its own category; forecasts for different lots of the same notice are not comparative.
A statistical guide from past awards, not a price to bid.
Middle 50%£463k
Estimate£463k
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
| Supplier | Won in this category | Live contracts | Award vs estimate |
|---|---|---|---|
MPD FM LimitedLarge | £5.4m8 awards in 36m · last 1 months ago | 5 live · £3.1m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 8% below n=7 |
| £900k1 awards in 36m · last 2 months ago | None on file | at estimate n=1 | |
Toynbee HallSME | £950k1 awards in 36m · last 15 months ago | 1 live · £950k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 21% below n=3 |
| £102m3 awards in 36m · last 14 months ago | None on file | 7% below n=2 | |
| £43k1 awards in 36m · last 14 months ago | 1 live · £43k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | no comparable pairs |
Lot #3Area 3CPV 75200000Published estimate£378k
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.
A forecast, not a list of bidders.
1 bid35%
2–352%
4–612%
7+1%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
Based on 10 comparable awards. Each lot reflects its own category; forecasts for different lots of the same notice are not comparative.
A statistical guide from past awards, not a price to bid.
Middle 50%£378k
Estimate£378k
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
| Supplier | Won in this category | Live contracts | Award vs estimate |
|---|---|---|---|
| £121m52 awards in 36m · last this month | 13 live · £180m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 6% below n=16 | |
| £27m8 awards in 36m · last 2 months ago | 3 live · £11m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 17% below n=1 | |
| £437k4 awards in 36m · last 7 months ago | 3 live · £191k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | no comparable pairs | |
| £900k1 awards in 36m · last 2 months ago | None on file | at estimate n=1 | |
Toynbee HallSME | £950k1 awards in 36m · last 15 months ago | 1 live · £950k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 21% below n=3 |
Lot #4Area 4CPV 75200000Published estimate£533k
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.
A forecast, not a list of bidders.
1 bid33%
2–353%
4–614%
7+1%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
Based on 10 comparable awards. Each lot reflects its own category; forecasts for different lots of the same notice are not comparative.
A statistical guide from past awards, not a price to bid.
Middle 50%£533k
Estimate£533k
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
| Supplier | Won in this category | Live contracts | Award vs estimate |
|---|---|---|---|
| £10m10 awards in 36m · last 1 months ago | 3 live · £527k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | no comparable pairs | |
Barnardo'sLarge | £167m83 awards in 36m · last this month | 31 live · £87m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | at estimate n=38 |
| £437k4 awards in 36m · last 7 months ago | 3 live · £191k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | no comparable pairs | |
| £900k1 awards in 36m · last 2 months ago | None on file | at estimate n=1 | |
Toynbee HallSME | £950k1 awards in 36m · last 15 months ago | 1 live · £950k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 21% below n=3 |
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the match score are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Open for tender
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 4 Mar 2026, 10:41 GMT
- Last source update
- 23 Sept 2026, 17:39 BST
- Award evaluation window
- Submission end – 7 Dec 2026
- Authority reference
WS2902316080- FTS notice number
2026/S 000-090337- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0661cfFind a Tender
How to participate & submission route
Official notice Submit via SAP Ariba- Requests to participate (first stage)
- —
- Tender submission deadline
- 29 Oct 2026, 12:00 GMT
- Clarification deadline
- —
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
This procurement process is being conducted electronically on TfL's e-Tendering portal SAP Ariba and suppliers must be registered on SAP Ariba and SAP Business Network to participate in this opportunity.
Participation and Tender documentation will be available on SAP Ariba to all interested suppliers.
STEP 1: Service providers must be registered on TfL's e-Tendering Portal SAP Ariba AND SAP Business Network Platform to participate in the tender.
- Suppliers should first check whether their organisation is already registered on SAP Ariba before self-registering to avoid creating a duplicate registration. To do so, log onto SAP Ariba.
- Suppliers are also requested to ensure that the contact details of all supplier personnel that will participate in this procurement activity are listed in your organisation's SAP Ariba registration details.
Guidance on registering is available here: support.ariba.com/item/view/216216 ↗
New supplier request form for suppliers - s1-eu.ariba.com/Sourcing/Main/ad/sel… ↗
SAP Business Network platform link - service.ariba.com ↗
PLEASE NOTE: These are two separate applications and registrations.
STEP 2: Interested suppliers should email [email protected] and provide the following details:
- Organisation name as registered in SAP Ariba;
- SAP Ariba supplier ID;
- A single point of contact registered on SAP Ariba (first name and surname);
- Your email address registered with SAP Ariba;
- Details of your role with your organisation as registered with SAP Ariba;
- Details of other contacts registered in SAP Ariba that you wish to be added to the SAP Ariba sourcing event (first name and surname);
Completion of these steps will enable TfL to invite interested service providers to the sourcing event in SAP Ariba to:
- gain access to procurement documents;
- allowing interested service providers to view documents;
- submit their Procurement Specific Questionnaire (PSQ) responses via SAP Ariba.
Central Digital Platform:
As part of the participation, suppliers should also be registered on the Central Digital Platform and have completed all the relevant registration questions. Further details can be found here:
www.gov.uk/government/publicati… ↗
-how-to-register-your-organisation-and-first-administrator-on-find-a-tender-in-three-easysteps-html
Timeline
4 Mar 2026 → 4 Jan 2027 · 7 dates- Planning notice published230 days ago4 Mar 2026, 10:41 GMT
- Market engagement111 days ago30 Jun 2026, 23:59 BST
Interested organisations are invited to express their interest and contribute to this market engagement exercise.
Under the proposed model, community energy groups or other community‑based organisations would support residents through the process, from receiving their energy assessment through to installation. Delivery of retrofit works and identification of applicants remain the responsibility of the GLA and its delivery partners. The selected community energy groups will also be expected to support with collecting data, lessons learnt and participating in evaluation of the pilot project.
Preliminary Market Engagement Questionnaire
The GLA has developed a short qualitative questionnaire to gather feedback on the initial delivery model and early thinking. Organisations interested in participating in this questionnaire should email [email protected]. A covering letter and a link to the questionnaire will then be shared. The questionnaire will remain open until Monday 23rd March.
- Tender notice published26 days ago23 Sept 2026, 17:39 BST
- Next notice expected26 days ago23 Sept 2026, 23:59 BST
- Today20 Oct 2026
- Submission deadlinein 9 days29 Oct 2026, 12:00 GMT
- Award decision expected byin 49 days7 Dec 2026, 23:59 GMT
- Contract startsin 76 days4 Jan 2027
Notice history
11 events · 5 releases on Find a Tender · since 4 Mar 2026- Preliminary market engagement notice published4 Mar 2026, 10:41 GMTUK2
- Preliminary market engagement notice published16 Mar 2026, 09:14 GMTUK2
- Preliminary market engagement notice published1 May 2026, 10:42 BSTUK2
- Pipeline notice published22 Sept 2026, 21:38 BSTUK1
- Published value updated to £1,672,42722 Sept 2026, 21:38 BSTwas £150,000
- Status changed to planned22 Sept 2026, 21:38 BST
- Procurement method changed22 Sept 2026, 21:38 BST
- Tender notice published23 Sept 2026, 17:39 BSTUK4
- Published value updated to £1,672,42823 Sept 2026, 17:39 BSTwas £1,672,427
- Status changed to active23 Sept 2026, 17:39 BST
- Deadline published: 29 Oct 2026, 12:00 GMT23 Sept 2026, 17:39 BST
Published amendments (2)
Following requests from interested organisations and to ensure all parties have sufficient time to provide considered responses, the deadline for completing and submitting the Preliminary Market Engagement Questionnaire has been extended to 23rd March 2026 and the overall engagement period has been extended to 30th April 2026.
Notice deadline date has been extended to allow the authority to undertake further engagement. The anticipated contract dates have also been updated.
Routine re-releases (5)
- 2026-03: 2 releases · 4 Mar 2026, 16 Mar 2026
Commercial outcome & contract awards
Nothing awarded yet- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
3 public bodies on the noticeOther public bodies
- Transport for LondonBeneficiary authority
- TFLProcess contact pointProcuring entityProcuring on behalf of GLA
Official documents & specifications (5)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender