Customer Research Surveys

{
  "id": "024153-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-03-17T14:50:06Z",
  "ocid": "ocds-h6vhtk-05ec7b",
  "buyer": {
    "id": "GB-CHC-RS007529",
    "name": "Karbon Homes"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKC",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKE",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "79311000",
              "scheme": "CPV",
              "description": "Survey services"
            },
            {
              "id": "79342311",
              "scheme": "CPV",
              "description": "Customer satisfaction survey"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-03000946",
          "name": "MEL RESEARCH LIMITED"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "202507-GS138",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Customer Research Surveys",
    "status": "complete",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Karbon Group seek an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender.\nSeveral customer survey types and methodologies make up our Customer Experience Framework: \n•\tPerception surveys (Tenant Satisfaction Measures and Pulse)\n•\tTransactional surveys (service specific following a transaction)\n•\tOccasional ad hoc research surveys\nWe seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-CHC-RS007529",
      "name": "Karbon Homes",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKC22",
        "country": "GB",
        "locality": "Newcasle",
        "postalCode": "NE12 8EG",
        "countryName": "United Kingdom",
        "streetAddress": "Number 5"
      },
      "details": {
        "url": "https://www.karbonhomes.co.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "RS007529",
        "scheme": "GB-CHC"
      },
      "contactPoint": {
        "email": "Procurement@Karbonhomes.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PCDL-6326-LXPW",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-03000946",
      "name": "MEL RESEARCH LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKG31",
        "country": "GB",
        "locality": "Birmingham",
        "postalCode": "B2 5DP",
        "countryName": "United Kingdom",
        "streetAddress": "Somerset House, 37 Temple Street"
      },
      "details": {
        "url": "http://www.melresearch.co.uk",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "03000946",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "info@melresearch.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PMTH-7256-VPZH",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "title": "Customer Research Surveys",
      "value": {
        "amount": 330000,
        "currency": "GBP",
        "amountGross": 396000
      },
      "period": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00",
        "maxExtentDate": "2031-03-31T23:59:59+01:00"
      },
      "status": "active",
      "awardID": "1",
      "renewal": {
        "description": "2 x 12 months"
      },
      "documents": [
        {
          "id": "024153-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/024153-2026",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2026-03-17T14:50:06Z"
        }
      ],
      "dateSigned": "2026-03-17T00:00:00Z",
      "hasRenewal": true,
      "agreedMetrics": [
        {
          "id": "1",
          "title": "Account Management",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 1
              }
            }
          ]
        },
        {
          "id": "2",
          "title": "Service Recovery / Data Quality",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 1
              }
            }
          ]
        },
        {
          "id": "3",
          "title": "Service Quality",
          "description": "Make available detailed fieldwork report on \nthe by 3rd working day of the month",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 1
              }
            }
          ]
        }
      ],
      "aboveThreshold": true
    }
  ],
  "initiationType": "tender"
}

{
  "id": "009569-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 4,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 4,
        "measure": "finalStageBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 4,
        "measure": "smeFinalStageBids",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "vcseFinalStageBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-02-03T15:28:21Z",
  "ocid": "ocds-h6vhtk-05ec7b",
  "buyer": {
    "id": "GB-CHC-RS007529",
    "name": "Karbon Homes"
  },
  "awards": [
    {
      "id": "1",
      "date": "2026-02-02T00:00:00Z",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKC",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKE",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "79342311",
              "scheme": "CPV",
              "description": "Customer satisfaction survey"
            }
          ]
        }
      ],
      "value": {
        "amount": 330000,
        "currency": "GBP",
        "amountGross": 396000
      },
      "status": "pending",
      "renewal": {
        "description": "2 x 12 months extension periods."
      },
      "documents": [
        {
          "id": "009569-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/009569-2026",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-02-03T15:28:21Z"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-03000946",
          "name": "MEL RESEARCH LIMITED"
        }
      ],
      "hasRenewal": true,
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-02-20T23:59:59Z"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00",
        "maxExtentDate": "2031-03-31T23:59:59+01:00"
      },
      "standstillPeriod": {
        "endDate": "2026-02-12T23:59:59+00:00"
      },
      "mainProcurementCategory": "services",
      "assessmentSummariesDateSent": "2026-02-02T00:00:00Z"
    }
  ],
  "tender": {
    "id": "202507-GS138",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Customer Research Surveys",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Karbon Group are looking for an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender.\nSeveral customer survey types and methodologies make up our Customer Experience Framework: \n•\tPerception surveys (Tenant Satisfaction Measures and Pulse)\n•\tTransactional surveys (service specific following a transaction)\n•\tOccasional ad hoc research surveys",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-CHC-RS007529",
      "name": "Karbon Homes",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKC22",
        "country": "GB",
        "locality": "Newcasle",
        "postalCode": "NE12 8EG",
        "countryName": "United Kingdom",
        "streetAddress": "Number 5"
      },
      "details": {
        "url": "https://www.karbonhomes.co.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "RS007529",
        "scheme": "GB-CHC"
      },
      "contactPoint": {
        "email": "Procurement@Karbonhomes.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PCDL-6326-LXPW",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-03000946",
      "name": "MEL RESEARCH LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKG31",
        "country": "GB",
        "locality": "Birmingham",
        "postalCode": "B2 5DP",
        "countryName": "United Kingdom",
        "streetAddress": "Somerset House, 37 Temple Street"
      },
      "details": {
        "url": "http://www.melresearch.co.uk",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "03000946",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "info@melresearch.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PMTH-7256-VPZH",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "078720-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-12-02T09:05:48Z",
  "ocid": "ocds-h6vhtk-05ec7b",
  "buyer": {
    "id": "GB-CHC-RS007529",
    "name": "Karbon Homes"
  },
  "tender": {
    "id": "202506-GS128",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 330000,
          "currency": "GBP",
          "amountGross": 396000
        },
        "status": "active",
        "renewal": {
          "description": "2 x 12 months extension periods."
        },
        "hasRenewal": true,
        "awardCriteria": {
          "criteria": [
            {
              "name": "Social Value",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "description": "10% of award based on method statement quality statement and meeting a pass/fail threshold of 1% of contract value being pledged."
            },
            {
              "name": "Commercial",
              "type": "cost",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "description": "Cost of submission bid."
            },
            {
              "name": "Quality Questions",
              "type": "quality",
              "numbers": [
                {
                  "number": 50,
                  "weight": "percentageExact"
                }
              ],
              "description": "8 questions varying from 7% - 6% of weighting which will contribute to award criteria, can be found in tender pack."
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-03-31T23:59:59+01:00",
          "startDate": "2026-03-09T00:00:00Z",
          "maxExtentDate": "2031-03-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKE",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79342311",
            "scheme": "CPV",
            "description": "Customer satisfaction survey"
          }
        ]
      }
    ],
    "title": "Customer Research Surveys",
    "value": {
      "amount": 330000,
      "currency": "GBP",
      "amountGross": 396000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "L-1",
        "url": "https://app.panacea-software.com/KarbonHomes/Login",
        "documentType": "technicalSpecifications"
      },
      {
        "id": "L-2",
        "url": "https://app.panacea-software.com/KarbonHomes/Login",
        "description": "All relevant documents in tender pack.",
        "documentType": "biddingDocuments"
      },
      {
        "id": "078720-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/078720-2025",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2025-12-02T09:05:48Z"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2026-01-19T23:59:59Z"
    },
    "description": "Karbon Group are looking for an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender.\nSeveral customer survey types and methodologies make up our Customer Experience Framework: \n•\tPerception surveys (Tenant Satisfaction Measures and Pulse)\n•\tTransactional surveys (service specific following a transaction)\n•\tOccasional ad hoc research surveys\nWe seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.",
    "tenderPeriod": {
      "endDate": "2026-01-02T12:00:00Z"
    },
    "enquiryPeriod": {
      "endDate": "2025-12-19T12:00:00Z"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://app.panacea-software.com/KarbonHomes/",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-CHC-RS007529",
      "name": "Karbon Homes",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKC22",
        "country": "GB",
        "locality": "Newcasle",
        "postalCode": "NE12 8EG",
        "countryName": "United Kingdom",
        "streetAddress": "Number 5"
      },
      "details": {
        "url": "https://www.karbonhomes.co.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "RS007529",
        "scheme": "GB-CHC"
      },
      "contactPoint": {
        "email": "Procurement@Karbonhomes.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PCDL-6326-LXPW",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}