Official UK procurement notice
Customer Contact Centre -Telephony/CRM
Authority: West Yorkshire Combined Authority (Local council)
What is being bought
Published requirement descriptionWest Yorkshire Combined Authority would like to invite interested suppliers to take part in this Preliminary Market Engagement (PME) activity to support development of the project described below. The main aims of engagement include: gaining market insights, understanding best market practices and shaping the final statement of requirements. Suppliers are invited to respond to this PME exercise to inform the Authority’s approach to procuring either individual or a collection of technology solutions aligned to the outcomes and core deliverables outlined in this paper. The Authority is particularly interested in:
- Market capability across the Functional Areas described below
- Typical delivery models and integration approaches
- Innovation opportunities and best practice
- Time to implement (mobilisation times, complexity, sequencing, dependencies)
- Costs e.g. commercial models and pricing structures The Authority recognises that suppliers may specialise only in particular solutions and capability areas described in Section 3 A-C A. Contact Centre Platform B. Workforce Management C. Lost Property Management Suppliers are however encouraged to participate either independently or in partnership with other organisations, irrespective of whether they are able to support one or multiple Functional Areas listed within the scope. This activity will consist of 2 Phases Phase 1 – Receiving written feedback from Suppliers. Suppliers to review PME documents and respond to the shared questions (Appendix 2 – Contact Centre Questionnaire) by 12PM (Midday) on 10th August 2026 Phase 2 – On-Line sessions, presentations and Q&As Suppliers’ Individual sessions on-line through MS Teams available on 18th and 20th August 2026
CPV: Contact management software development services · IT services: consulting, software development, Internet and support · Software programming and consultancy services · Transport equipment and auxiliary products to transportation
The lotProcurement structure
single lot · no lot value publishedLot #1Planned
Pipeline intelligence · planning stage: how this market runs before the tender is published
How West Yorkshire Combined Authority buys Programming services of packaged software products (CPV 7221), and who usually turns up
West Yorkshire Combined Authority’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Programming services of packaged software products (CPV 7221) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in Yorkshire and the Humber.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners were registered outside the region where that award was delivered.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 50 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
The market share is a minimum: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid29% / 4%
2–319% / 33%
4–624% / 33%
7+29% / 30%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate46% / 47%
Within ±2%50% / 33%
Above estimate4% / 19%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 72Published estimate£1.2m
This lot lists more than one class in CPV 72. The comparison uses that group.
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 71 past lots.
A forecast, not a list of bidders.
1 bid11%
2–330%
4–627%
7+32%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 24 Jul 2026, 23:31 BST
- Last source update
- 24 Jul 2026, 23:31 BST
- Authority reference
Customer Contact Centre- FTS notice number
2026/S 000-070507- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06d3bfFind a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
24 Jul 2026 → 4 Jan 2027 · 4 dates- Planning notice published91 days ago24 Jul 2026, 23:31 BST
- Market engagement74 days ago10 Aug 2026, 23:59 BST
- Tender notice expected25 days ago28 Sept 2026, 23:59 BST
- Today23 Oct 2026
- Contract startsin 72 days4 Jan 2027
Notice history
1 event · 1 release on Find a Tender- Preliminary market engagement notice published24 Jul 2026, 23:31 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender