TenderlineUK
Procurement Intelligence
Official OCDSSearch
Find a TenderCancelledProcurement termination notice
Published 4 Feb 2026, 08:04 GMT

Official UK procurement notice

CRM System (FCR) — UK public procurement notice

Official notice

Authority: The Police and Crime Commissioner for Bedfordshire (Police & fire)·Consortium: 7 public authorities

Framework agreement3 lotsServicesCompetitive flexible procedureAbove thresholdSME suitableVCSE suitable
Sectors: IT Services & Software (72) Delivery: East of England (UKH)
Framework ceiling (notional)£9,000,000envelope for 3 lots · framework ceiling, not attributable revenue
Submissions closed 17 Apr 2025
Lots 3see the lot list below
Framework period 3 yrsup to 5 yrs with extensions · starts 1 Oct 2025

What is being bought3 lots · detail below

Published requirement description

Force Control Room Suite of Communication systems - User Journey, Citizen’s Portal, and Customer Relationship Management Systems

  • How the procedure runs: Stage 1 - PSQ & Initial Tender Stage 2 - Negotiation Phase Stage 3 - Final Written Tender Stage 4 - Post Tender Negotiations with Preferred Bidder

CPV: IT services: consulting, software development, Internet and support

How this framework works

From the published notice
Type
Open framework
Call-offs
call-offs are awarded directly to appointed suppliers, without further competition
Framework period
3 yrs · up to 5 yrs from 1 Oct 2025
Who may buy through it

All Home Office Police Forces

Published description of the framework

Direct Award to Contractor

Lots and requirements (3)Procurement structure

3 lots · all with a published value · same conditions of participation on every lot · same evaluation weights on every lot
Lot #1Lot 1 - User JourneyAwardedRenewal 3 yrsSMEVCSEPublished value£1,200,000
Automated, configurable communications via SMS or email using pre-defined rules/data triggers to provide information to members of the public following contact with a force, allowing them to be kept informed of the progress of their interactions in line with Victims Code of Practice (VCoP).
Contract period: 1 Oct 2025 — 1 Oct 2028 (3 yrs) · up to 5 yrs with extensionsEligibility: SME eligibleVCSE eligibleDelivery: East of England
Value
£1,200,000 exc. VAT · £1,440,000 inc. VAT
Extensions
2 x 12 months
72000000 IT services: consulting, software development, Internet and support
Lot #2Lot 2 - Citizen PortalAwardedRenewal 3 yrsSMEVCSEPublished value£400,000
Members of the public can access a secure and easy to use personal portal to self-serve status updates for crime reports made to a force and access other relevant information.
Contract period: 1 Oct 2025 — 1 Oct 2028 (3 yrs) · up to 5 yrs with extensionsEligibility: SME eligibleVCSE eligibleDelivery: East of England
Value
£400,000 exc. VAT · £480,000 inc. VAT
Extensions
2 x 12 months
72000000 IT services: consulting, software development, Internet and support
Lot #3Lot 3 - Customer Relationship ManagementAwardedRenewal 3 yrsSMEVCSEPublished value£2,600,000
CRM system will hold information from multiple channels i.e. telephone, email, image uploads etc and make appropriate fast-paced connections to allow Force Control Room operators to have greater access to information and better support the public.
Contract period: 1 Oct 2025 — 1 Oct 2028 (3 yrs) · up to 5 yrs with extensionsEligibility: SME eligibleVCSE eligibleDelivery: East of England
Value
£2,600,000 exc. VAT · £3,120,000 inc. VAT
Extensions
2 x 12 months
72000000 IT services: consulting, software development, Internet and support

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published — the tender pack may add more
How bids were scored · same split on all 3 lots
Quality: 65%Price: 30%Social value: 5%
Published award criteria (3)
  • Quality — Benefit Delivery 10% Meeting KPIs 5% Functional Requirements 20% Solution Integration 10% Solution Support 4% Non-Functional Requirements 16%
  • Price — Total Cost of System 25% Rebate Mechanism 5%
  • Social Value — Social Value 5%
• Lot 1 User Journey • Lot 2 Citizen Portal • Lot 3 Customer Relationship Management
Conditions of participation · identical on every lot2
  • Economic & financial standing
    The minimum annual turnover requirement from bidding participants per Lot per annum, is as follows; Lot 1 User Journey £1.2 million Lot 2 Citizen Portal £400k Lot 3 Customer Relationship Management £2.6 million If bidding for ALL Lots, a minimum annual turnover of £4.2 million will be required.
  • Technical & professional ability
    Please refer to the Non-Functional Requirements detailed within the Supplier Documents pack.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Cancelled
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Framework agreement
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
4 Feb 2026, 08:04 GMT
Last source update
4 Feb 2026, 08:04 GMT
Award evaluation window
Submission end — 30 Sept 2025, 00:59 BST
Latest notice
Procurement termination notice (UK12)
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
East of England (UKH)
Official registry OCID
ocds-h6vhtk-04eaf0 Find a Tender
How it runs
Stage 1 - PSQ & Initial Tender Stage 2 - Negotiation Phase Stage 3 - Final Written Tender Stage 4 - Post Tender Negotiations with Preferred Bidder
Review and risk notes
Risks
1. Complex Interoperability with systems & software across the region (NFRs) 2. Poor Security & Cybersecurity controls 3. Difficulty with legacy data / transition of historical data 4. Inability or restrictions with the Integration & Interoperability of solution with current Force systems

How it was run

Official notice
Run through: portal not identified
Electronic submission allowedLanguage: EN
Appointment period ends
17 Apr 2025, 13:00 BST
Clarification deadline
10 Apr 2025, 13:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Participation fee
success fee · N/A
Detailed submission instructions & authority contactsFrom official release
All submissions to be made via the Atamis e-tendering portal; 7force.force.com/login ↗

Timeline

6 published dates · Europe/London
  1. Tender notice published
    10 Mar 2025, 12:07 GMT
  2. Clarification questions by
    10 Apr 2025, 13:00 BST
  3. Admission / appointment period endsperiod end, not a bid countdown
    17 Apr 2025, 13:00 BST
  4. Award decision expected by361 days ago
    30 Sept 2025, 00:59 BST
  5. Contract starts360 days ago
    1 Oct 2025, 01:00 BST
  6. Latest notice published234 days ago
    4 Feb 2026, 08:04 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics — not a forecast
Awards 1
Awarded toValueDateStatus
Across several lots1 award
supplier not published—2 Feb 2026CancelledThis decision has been prompted by recent budget reductions, which have required Forces across the region to reprioritise their funded programmes. This material change in scope means that the original procurement specification is no longer valid. In line with responsible commercial governance, we have therefore taken the difficult decision to halt the current procurement activity.

Notice history

2 events · 1 release on Find a Tender · since 10 Mar 2025
  1. Procurement termination notice published
    4 Feb 2026, 08:04 GMTUK12
  2. Tender notice published
    10 Mar 2025, 12:07 GMTUK4

Contracting authority & participating public bodies

7 public bodies on the notice

The Police and Crime Commissioner for Bedfordshire

Contracting authorityPublic authority - sub-central government GB-PPON: PMYD-4367-RCGW Bedfordshire Police HQ Bridgebury House, Woburn Road,, Kempston, East of England, MK43 9AX

Consortium members and other public bodies

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Procurement termination notice tenderProcurement termination noticeUK12Procurement termination notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender