plannedFind a Tender · planning

Contact Centre Services

Buyer: DBS →

BuyerDBS

Statusplanned

DeadlineNot published

ValueValue not published

Published15 May 2025

What is being bought

Contact Centre Services for DBS

Delivery location

UKD, GB

Lot details

Lot 1

No lot description published.

Statusplanned

Contract periodFrom 1 Oct 2030 to 30 Sept 2034

What is included

Item	Category	Quantity
1	Call centre	Not published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 79. The category anchor is Call centre (79512000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison set	Procedures	Reported bids per procedure	Named award suppliers	Price evidence
Market: CPV division 79	13,742	4 median · 30.9 average (5,805 of 13,742 with a bid count)	3.2 average (6,511 of 13,742 with named award suppliers)	1 comparable price pairs
Same buyer	4	Not published	Not published	Not published
Delivery region: UKD	507	4 median · 80 average (180 of 507 with a bid count)	5.3 average (210 of 507 with named award suppliers)	Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published

Dynamic purchasing systemNot published

Competitive procurementNot published

Recurring requirementNot published

Procurement method rationaleNot published

Rationale classificationsNot published

Special regimeNot published

Covered byNot published

Submission policyNot published

Selection criteriaNot published

Risk detailsNot published

Planning & early market engagement

BudgetValue not published

No-engagement rationaleNot published

Planning documents1

Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Pipeline notice on Find a Tender planning · plannedProcurementNotice

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCID	ocds-h6vhtk-0514a1
Latest release ID	021799-2025
Latest release timestamp	Thu May 15 2025 13:36:31 GMT+0000 (Coordinated Universal Time)
Source	find-a-tender
Official notice URL	Not published
Tender status	planned
Procurement method	Not published
Procurement method details	Not published
Main procurement category	services
Above threshold	Yes
Legal basis	2023/54
Tender period: start	Not published
Tender period: end	Not published
Expression of interest deadline	Not published
Enquiry deadline	Not published
Award period: start	Not published
Award period: end	Not published
Submission method details	Not published
Submission languages	Not published
Electronic catalogue policy	Not published
Total tender value	Not published
Tender lots in source	1
Tender items in source	1
Tender documents in source	0
Awards in latest release	0
Contracts in latest release	0
Parties in latest release	1

Notice history

Date	Event	Reference
15 May 2025	planning	021799-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON

{
  "id": "021799-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-05-15T14:36:31+01:00",
  "ocid": "ocds-h6vhtk-0514a1",
  "buyer": {
    "id": "GB-PPON-PJXX-6763-PBZL",
    "name": "DBS"
  },
  "tender": {
    "id": "ocds-h6vhtk-0514a1",
    "lots": [
      {
        "id": "1",
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          "endDate": "2034-09-30T23:59:59+01:00",
          "startDate": "2030-10-01T00:00:00+01:00",
          "maxExtentDate": "2036-09-30T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79512000",
            "scheme": "CPV",
            "description": "Call centre"
          }
        ]
      }
    ],
    "title": "Contact Centre Services",
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Contact Centre Services for DBS",
    "communication": {
      "futureNoticeDate": "2030-01-02T23:59:59+00:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PJXX-6763-PBZL",
      "name": "DBS",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD72",
        "country": "GB",
        "locality": "Merseyside",
        "postalCode": "L3 1QY",
        "countryName": "United Kingdom",
        "streetAddress": "10 Princes Parade, Liverpool"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
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          }
        ]
      },
      "identifier": {
        "id": "PJXX-6763-PBZL",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "dbscommercial@dbs.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "021799-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/021799-2025",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2025-05-15T14:36:31+01:00"
      }
    ]
  },
  "initiationType": "tender"
}

Complete JSON history (1 releases)

15 May 2025 · 021799-2025 · planning

{
  "id": "021799-2025",
  "tag": [
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  "date": "2025-05-15T14:36:31+01:00",
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          "maxExtentDate": "2036-09-30T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
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        "relatedLot": "1",
        "deliveryAddresses": [
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        ],
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          {
            "id": "79512000",
            "scheme": "CPV",
            "description": "Call centre"
          }
        ]
      }
    ],
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    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Contact Centre Services for DBS",
    "communication": {
      "futureNoticeDate": "2030-01-02T23:59:59+00:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PJXX-6763-PBZL",
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      "roles": [
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      ],
      "address": {
        "region": "UKD72",
        "country": "GB",
        "locality": "Merseyside",
        "postalCode": "L3 1QY",
        "countryName": "United Kingdom",
        "streetAddress": "10 Princes Parade, Liverpool"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PJXX-6763-PBZL",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "dbscommercial@dbs.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "021799-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/021799-2025",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2025-05-15T14:36:31+01:00"
      }
    ]
  },
  "initiationType": "tender"
}