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planning
Official procurement procedure

Contact Centre Omni Channel Telephony

Call centre
Telephone operator services
Telephone switchboards
Location not published
Published value
£541,667
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: GREENSQUAREACCORD LIMITED: "Contact Centre Omni Channel Telephony". Published status: planning. Published value: £541,667. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityGREENSQUAREACCORD LIMITEDScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£541,667
Bidder Intelligence · Authority Profile: GREENSQUAREACCORD LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for GREENSQUAREACCORD LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
6.8Bids / Report
55% of reports have one bid
Supplier ConcentrationHigh Concentration
C.L.C Contractors LtdTop vendor: 57.7% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 93 active published awards; 20 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
C.L.C Contractors Ltd2 wins£5,296,726
NATIONWIDE WINDOWS LIMITED1 win£2,334,666
J.HARPER & SONS(LEOMINSTER)LIMITED1 win£305,855
OXFORD DIRECT SERVICES TRADING LIMITED1 win£258,950
KINGDOM SERVICES GROUP LIMITED1 win£185,600
Procedure terms
Contracting AuthorityGREENSQUAREACCORD LIMITED
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published16 Jul 2026, 13:10 BST
Last source update16 Jul 2026, 13:10 BST
Recurring procurementNot published
ClassificationCall centre, Telephone operator services, Telephone switchboards
Delivery areaLocation not published
OCIDocds-h6vhtk-06cce6
What is being bought
GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective forecasting, scheduling, and performance management of customer service agents. The solution will provide a reliable and efficient contact handling environment, enabling customer service agents to manage interactions across multiple channels and teams, delivering end-to-end customer contact management. The platform will be designed with scalability in mind, allowing for future expansion into a fully omni-channel solution. This will incorporate AI-driven capabilities, automation, and chatbot functionality to improve customer experience and operational efficiency. It will also support seamless movement of customers between digital and voice channels while retaining context and customer history, reducing the need for customers to repeat information. Additional capabilities based on the following phased approach, will include implementations that will promote and support, channel shift, social media integration, out-of-hours functionality, self-service via a customer portal, WhatsApp integration, and connectivity to GSA core platforms as required.
What changed
From the official release history
  1. Published value updated to £541,667
    16 Jul 2026, 13:10 BST
  2. Status changed to planning
    16 Jul 2026, 13:10 BST
  3. Official notice release published
    16 Jul 2026, 13:10 BST
  4. Buyer information updated
    16 Jul 2026, 13:10 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    16 Jul 2026, 13:10 BST
  2. Procedure published
    16 Jul 2026, 13:10 BST
  3. engagement
    30 Jul 2026, 23:59 BST · scheduled
    Suppliers wishing to express an interest in participating will be asked to submit an Expression of Interest (EOI) within 10 days of the notice being issued. EOIs should be submitted to procurement@greensquareaccord.co.uk (Deadline to request: 30/07/2026) Following receipt of an EOI, interested suppliers will be issued with: • A market engagement Requirement • A market engagement questionnaire Suppliers will be given a 10 day response period to complete and return the questionnaire. (Deadline: 13/08/2026)
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

GREENSQUAREACCORD LIMITED

Contracting authority GB-COH-RS027052
View buyer profile
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published