Official UK procurement notice
Contact Centre Management System
Authority: Leeds Federated Housing Association Ltd (Housing)
What is being bought
Published requirement descriptionLeeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.
Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.
Further details are contained within the tender documents.
- Recurrence: This contract is likely to be re procured in 2032 providing all extension options are taken.
CPV: Dedicated-business telephone network services · IP telephone services · Integrated telecommunications services · Telecommunications services · Telephone operator services · Telephone switchboard services
The lotProcurement structure
single lot · no lot value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical: 25%
- Quality: 45%
- price: 30%
Published award criteria (3)
- Technical: 25
- Quality: 45
- Price: 30
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · This contract is likely to be re procured in 2032 providing all extension options are taken.
- First published
- 18 Mar 2025, 15:19 GMT
- Last source update
- 5 Jan 2026, 11:38 GMT
- Award evaluation window
- 26 Mar 2025 – …
- FTS notice number
2026/S 000-000230- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04e4baFind a Tender
Publisher note: (MT Ref:236299)
How it was run
Official notice- Submission deadline
- 22 Apr 2025, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 26 Mar 2025, 10:30 GMT
Timeline
26 Mar 2025 → 5 Jan 2026 · 3 dates- Bids opened26 Mar 2025, 10:30 GMT
- Submission deadline22 Apr 2025, 12:00 BST
- Notice published290 days ago5 Jan 2026, 11:38 GMT
Notice history
6 events · 5 releases on Find a Tender · since 24 Mar 2025- Deadline moved to 21 Apr 2025, 12:00 BST24 Mar 2025, 11:46 GMT+12 days · was 9 Apr 2025, 10:00 BST
- Published value published: £420,00024 Mar 2025, 11:47 GMT
- Status changed to active24 Mar 2025, 11:47 GMT
- Procurement method changed24 Mar 2025, 11:47 GMT
- Deadline moved to 26 Mar 2025, 10:00 GMT24 Mar 2025, 11:47 GMT-26 days · was 21 Apr 2025, 12:00 BST
- Status changed to complete5 Jan 2026, 11:38 GMT
Published amendments (3 · 3 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineTime limit · IV.2.2 | 26 Mar 2025 | 9 Apr 2025 | +14 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 26 Mar 2025 | 9 Apr 2025 | +14 d |
| — | DeadlineTime limit · IV.2.2 | 9 Apr 2025 | 21 Apr 2025 | +12 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 9 Apr 2025 | 21 Apr 2025 | +12 d |
| — | DeadlineTime limit · IV.2.2 | 21 Apr 2025 | 22 Apr 2025 | +1 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 21 Apr 2025 | 22 Apr 2025 | +1 d |
deadline extended following bidder requests.
Delay to addressing tender queries.
Previous date fell on a bank holiday.
Routine re-releases (5)
- 2025-03: 2 releases · 18 Mar 2025, 24 Mar 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| IP Exchange LimitedSME | £350,000 † | — | Awarded |
Contracts
Contract 000230-2026-1 · IP Exchange LimitedSME
- Signed
- 1 Oct 2025
- Value
- £350,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 21bids · 21 electronic · 21 from abroad | 21 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Public Procurement Review ServiceReview body
Bidders & participating suppliers
1 commercial party on the notice- IP Exchange LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria