Find a TenderAwardedContract award notice
Published 29 Jul 2025, 10:20 BST

Official UK procurement notice

Compliance Services · UK public procurement notice

Official notice

Authority: Norwich City Council (Local council)·On behalf of: Echelon Consultancy Ltd

ServicesOpen procedureAbove thresholdSME suitableVCSE suitable
Published estimate£29,250,000≈ £5.8m / year · £35,100,000 inc. VAT · 1 value update
Submissions closed 14 Nov 2025awarded 23 Jan 2026
Award (standstill) to Alphatrack
Contract term 5 yrsends 1 Apr 2031 · up to 1 Apr 2041 with extensions · starts 1 Apr 2026

What is being bought

Published requirement description

Norwich City Council ((NCC) sought to appoint a single contractor to deliver a long-term Compliance Services Contract covering (but not restricted to) statutory inspection, testing, servicing, maintenance, repairs and associated upgrades across its housing stock and communal areas. The scope of services will included, but were not limited to, emergency and communal lighting, fire alarms and detection systems, automatic opening vents, warden call systems, domestic flat entrance door inspections, lateral and rising mains, access control systems, high-rise building ventilation, lightning protection, cold water storage tanks, dry risers, legionella risk assessments, and refuse chute cleaning. NCC reserve the right to include other relevant and appropriate services to this Contract at any time during the term. The Contract will run for an initial term of five years, with the option to extend for up to two further periods of five years each, giving a maximum possible duration of fifteen years using the JCT MTC (2024) form of Contract with a schedule of amendments, and will be awarded to a single Contractor. The estimated total contract value is £35.1 million inclusive of VAT. The procurement will be conducted under the Open Procedure in line with the Procurement Act 2023 and associated Procurement Regulations 2024, and the contract will be awarded on the basis of the Most Advantageous Tender, using a 60/40 quality to price weighting. The primary CPV code for this procurement is 50710000 (Repair and maintenance services of electrical and mechanical building installations), with additional relevant CPV codes covering specialist workstreams including legionella risk assessments, refuse chute cleaning, fire alarm systems, electrical installations and mechanical engineering works. The services are to be delivered across Norwich and the wider Norfolk area. NCC reserved the right to cancel the procurement and not to proceed with the Contract at any stage of the procurement process. NCC also reserved the right not to award the Contract. Neither NCC nor any person on whose behalf this procurement is undertaken is to be liable for any costs incurred by those expressing an interest or tendering for the Contract.

CPV: Access control system · Asbestos-removal work · Bin-cleaning services · Building surveying services · Consulting services for water-supply and waste-water other than for construction · District heating · Emergency lighting equipment · Erection of aerials · Fire doors · Fire-alarm systems · Installation services of fire protection equipment · Lighting systems · +8 more

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 5 yrsSMEVCSEPublished value£29,250,000
Contract period: 1 Apr 2026 – 1 Apr 2031 (5 yrs) · up to 1 Apr 2041 with extensionsValue: £29,250,000 exc. VAT · £35,100,000 inc. VAT
Delivery: East of EnglandEligibility: SME eligibleVCSE eligible
Extensions: The Contract will run for an initial term of five years, with the option to extend for up to two further periods of five years each, giving a maximum possible duration of fifteen years.
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    The legal and financial capacity conditions of participation are outlined in the tender documents

  • Technical & professional ability

    The technical ability conditions of participation are outlined in the tender documents

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 60%Price: 40%
Published award criteria (2)
  • Quality: List of method statement questions included in the tender documents
  • Price: Pricing schedule and framework included in the tender documents
Conditions of participation2
  • Economic & financial standing

    The legal and financial capacity conditions of participation are outlined in the tender documents

  • Technical & professional ability

    The technical ability conditions of participation are outlined in the tender documents

What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
29 Jul 2025, 10:20 BST
Last source update
29 Jan 2026, 14:21 GMT
Award evaluation window
Submission end – 21 Jan 2026
Authority reference
1321
FTS notice number
2025/S 000-057139
Latest notice
Contract award notice (UK6)
Classification (CPV)
Access control systemAsbestos-removal workBin-cleaning servicesBuilding surveying servicesConsulting services for water-supply and waste-water other than for constructionDistrict heatingEmergency lighting equipmentErection of aerialsFire doorsFire-alarm systems
+10 moreInstallation services of fire protection equipmentLighting systems
Delivery area
UKEast of England (UKH15)
Official registry OCID
ocds-h6vhtk-0567b5 Find a Tender
Contract terms summary

As set out in the procurement documents

Review and risk notes
Risks

As set out in the procurement documents

How it was run

Official notice
Run through: EU-Supply (CTM) · Who buys & how to bid on EU-Supply
Public notice page · account needed to bidElectronic submission allowedLanguage: EN
Access & registration note: Free · 5–10 minutes
Submission deadline
14 Nov 2025, 12:00 GMT
Clarification deadline
7 Nov 2025, 17:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Timeline

29 Jul 2025 → 1 Apr 2026 · 11 dates
  1. Planning notice published
    29 Jul 2025, 10:20 BST
  2. Market engagement
    21 Aug 2025, 00:59 BST
  3. Next notice expected
    6 Sept 2025, 00:59 BST
  4. Tender notice published
    16 Sept 2025, 19:30 BST
  5. Clarification questions by353 days ago
    7 Nov 2025, 17:00 GMT
  6. Submission deadline346 days ago
    14 Nov 2025, 12:00 GMT
  7. Award decision expected by278 days ago
    21 Jan 2026, 23:59 GMT
  8. Assessment summaries sent277 days ago
    23 Jan 2026
  9. Latest notice published270 days ago
    29 Jan 2026, 14:21 GMT
  10. Standstill ends259 days ago
    9 Feb 2026, 23:59 GMT
  11. Contract starts209 days ago
    1 Apr 2026

Notice history

9 events · 3 releases on Find a Tender · since 29 Jul 2025
  1. Preliminary market engagement notice published
    29 Jul 2025, 10:20 BST
    UK2
  2. Tender notice published
    16 Sept 2025, 19:30 BST
    UK4
  3. Published value updated to £29,250,000
    16 Sept 2025, 19:30 BST
    was £20,000,000
  4. Status changed to active
    16 Sept 2025, 19:30 BST
  5. Procurement method changed
    16 Sept 2025, 19:30 BST
  6. Deadline published: 14 Nov 2025, 12:00 GMT
    16 Sept 2025, 19:30 BST
  7. Contract award notice published
    29 Jan 2026, 14:21 GMT
    UK6
  8. Status changed to complete
    29 Jan 2026, 14:21 GMT
  9. Contract signature expected
    28 Feb 2026, 23:59 GMT
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £29,250,0001 award exc. VAT
Bids received 11 from SMEs
Named bidders 1published on the award notice
Awarded toValueDateStatus
AlphatrackNCC Compliance Contract1 Apr 2026 – 31 Mar 2031 · up to 31 Mar 2041Extensions: The contract can be extended beyond the initial 5 year period, by two further 5 year periods (10 years). The total contract term if all extensions are realised is 15 years£29,250,00023 Jan 2026standstill to 9 Feb 2026Standstill

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1final-stage tenders · 7 at stage one10—

Who bid

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Contracting authority & participating public bodies

2 public bodies on the notice

Norwich City Council

Contracting authorityPublic authority - sub-central government GB-PPON: PWRB-7245-GVXQ City Hall, St Peter's Street, Norwich, East of England, NR2 1NHContact name, email, phone

Other public bodies

  • Echelon Consultancy LtdProcess contact pointProcuring entityEchelon Consultancy Ltd are supporting NCC with the procurement process associated with this opportunityGB-COH: 05345282 St Albans, East of EnglandContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice
  • AlphatrackAwarded supplierGB-PPON: PLGB-1737-JLCD Piper House, 14 West Place, West Road, Harlow, East of England, CM20 2GYContact name, email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure