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Official procurement procedure

Enterprise Agents Freshservice

Software package and information systems
North East (UKC)
Yorkshire & Humber (UKE)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Intelligence
Published evidence · v1
Prepared 7 Sept 2026, 14:51 BST
A pre-calculated analytical view of official UK procurement facts, competition benchmarks and decision timelines.
Bid readiness
Review notice
Submission deadline not published
Check official notice for submission route
Scope structure
1lots
1 lot · 1 published item
1 published CPV family
Decision Velocity
~52 days
Typical sector award window after deadline
Sector median: 52 days
Contract lifecycle
Not published
No future linked contract end in retained records
No published extension signal
Pricing & Budget Savings
£86,664
Contract/award value: £86,664
1 award supplier linked
Bidding Competition
1 bids
SME bid count not published
No bid spread metrics published
Sector Market Benchmark (CPV 48)
Based on 122 published procedures
Median Winning Discount
22.5%
Award reduction below published budget
Typical Bids Received
1 bidders
Median competitive participation in sector
Typical Evaluation Window
52 days
Median time between deadline and award
Top Contenders in this Sector (CPV 48)
Active commercial suppliers winning public contracts in this field
SupplierAwards won in sectorTotal awarded valueAvg. winning discount
SOFTCAT PLCCRN: 02174990
50 contracts£153,796,668,803At ceiling / not disclosed
PHOENIX SOFTWARE LIMITEDCRN: 02548628
33 contracts£72,044,940,790At ceiling / not disclosed
Civica UK LimitedCRN: 01628868
32 contracts£420,614,719At ceiling / not disclosed
Insight Direct UK LtdCRN: 02579852
23 contracts£126,009,789,089At ceiling / not disclosed
Idox Software LtdCRN: 02933889
19 contracts£4,883,661At ceiling / not disclosed
Academia LimitedCRN: 04771037
17 contracts£7,766,532At ceiling / not disclosed
Bytes Software Services LTDCRN: 01616977
15 contracts£17,955,787At ceiling / not disclosed
BOXXE LIMITEDCRN: 02109168
12 contracts£72,001,908,507At ceiling / not disclosed
CDW LtdCRN: 02465350
11 contracts£135,056,504,113At ceiling / not disclosed
Unit4 Business Software LimitedCRN: 01737985
11 contracts£9,931,299At ceiling / not disclosed
Evidence coverage
6/12 core inputs published
Standard procedure facts
Comparable published opportunities
Historic records ranked from matching published evidence. They are research comparables, not expected competitors or a price forecast.
Published procedurePublished valueMatching evidence
Apprenticeship Management SoftwareTHE UNIVERSITY OF CUMBRIA · 24 Aug 2026, 14:08 BST
Value not published
same CPV family
same region
Data Centre Network RefreshYork and North Yorkshire Combined Authority · 28 Aug 2026, 12:12 BST
£2,200,000
same CPV family
same region
Metropolitan Police Service: Unified Services Procurement for the Digital Public Contact ProgrammeThe Mayor's Office for Policing and Crime (MOPAC) · 13 Aug 2026, 12:10 BST
£75,000,000
same CPV family
same region
Microsoft Dynamics PartnerPLATFORM HOUSING LIMITED · 14 Aug 2026, 11:46 BST
£500,000
same CPV family
same region
IT (Software Asset Compliance Management System)Anchor Hanover Group · 17 Aug 2026, 16:30 BST
£1,500,000
same CPV family
same region
Method: tender-intelligence-v1. Values and dates are retained OCDS facts; missing source data remains unknown.
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Beyond Housing Limited: "Enterprise Agents Freshservice". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityBeyond Housing LimitedScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Beyond Housing Limited
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Beyond Housing Limited. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1Bids / Report (median)
100% of reports have one bid
Supplier ConcentrationHigh Concentration
Freshworks IncTop vendor: 63.2% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 2 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers in this Category (CPV 48):
Supplier NameHistoric AwardsAttributable ValueAvg. Price Discount
Freshworks Inc1 win£86,664—
Netcall Technology Limited1 win£50,475—
Procedure terms
Contracting AuthorityBeyond Housing Limited
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published27 Feb 2026, 13:59 GMT
Last source update27 Feb 2026, 13:59 GMT
Recurring procurementNot published
ClassificationSoftware package and information systems
Delivery area
North East (UKC)
Yorkshire & Humber (UKE)
OCIDocds-h6vhtk-065e61
What is being bought
Call-Off Contract for the provision of Freshservice - Enterprise annual agents for Beyond Housing under G-Cloud 14 Framework Agreement (RM1557.14)
What changed
From the official release history
  1. Status changed to complete
    27 Feb 2026, 13:59 GMT
  2. Official notice release published
    27 Feb 2026, 13:59 GMT
  3. Buyer information updated
    27 Feb 2026, 13:59 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Call-Off Contract for the provision of Freshservice - Enterprise annual agents for Beyond Housing under G-Cloud 14 Framework Agreement (RM1557.14) to procure Enterprise agents, Assets packet and Support
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    27 Feb 2026, 13:59 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 27 Feb 2026, 00:00 GMT · £86,664
Commercial outcome and competition
Awards
Freshworks Inc
Not published · Not published · active
Contracts
BH-2026-FW-059
£86,664 · signed 27 Feb 2026, 00:00 GMT · active
Bid statistics
bids: 1 (lot 1)
Buyer and organisations in this procedure

Beyond Housing Limited

Contracting authority GB-MPR-RS007814
View buyer profile

  • Beyond Housing Limited
    buyer

    GB-MPR: RS007814
    Brook House, 4 Gladstone Road, Scarborough, UKE22, YO127BH
    procurement@beyondhousing.co.uk

  • Freshworks Inc
    supplier

    GB-COH: 33-121-8825
    2950 S. Delaware Street, Suite 201,, San Mateo, US, A 94403

  • High Court of England and Wales
    reviewBody

    London
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleContract awarded via Gcloud14 framework as call off contract