All Age CHC and Complex Care Digital End-to-End PatientManagement System - NHS Humber and North Yorkshire ICB

NHS Humber and North Yorkshire Integrated Care Board (ICB), "theAuthority", requires an end-to-end digital system to support casemanagement of NHS funded care packages. The end-to-end digitalsystem will include functionality to manage, record and processreferrals, assessment, approval, contracting, payments. The systemwill ensure case management record information seamlessly flowbetween processes by connecting the entire lifecycle into one platformand through an enforced digital workflow. The system needs to supportthe delivery of All Age Continuing Care and Complex Care servicesaligned to Model ICB Blueprint guidance, and the strategic direction ofhealthcare systems to improve efficiency and productivity throughsystem functionality. The system is expected to become the primarysource of record keeping for all aspects connected with individualsreceiving or have received NHS funded care packages.

The All Age Continuing Health Care and Complex Care Digital End-to-End Patient Management System software functionality will need to include, but not be limited to:

The All Age Continuing Health Care and Complex Care Digital End-to-End Patient Management System software functionality will need to include, but not be limited to:

• Referral management processes, including web-based forms and interoperability with the NHS Spine;
• Case Management functionality, including data validity and audit recording processes;
• Workflow Management, to encompass system automation / notifications for time bound events;
• Document Management - pre-population and templates;
• Financial Management process, including payments;
• Reporting functionality, including how the system complies with All Age Continuing Care Patient Level Dataset;
• Commissioning, Brokerage, Provider Marketplace & Provider Portal, to support the management of care providers;
• Client Portal - for individuals to access details on assessment processes / outcomes;
• Professionals Portal functionality - to allow documentation / evidence to be uploaded and shared with the Contracting Authority officers involved in an individual's care.

It is anticipated that successful bids will be those based on offering a comprehensive software system solution, which offers key functionality to record and capture an individual's care, and offers innovation and improvements to efficiencies in operational processes.

The Contracting Authority wishes to establish a single Supplier contract for the provision of an All Age Continuing Health Care and Complex Care Digital End-to-End Patient Management software system.

The contract is scheduled to commence on 1 April 2026, with an initial term of three (3) years, with an option to extend for a further 1 (one) year, plus another 1 (one) year.

In line with Department of Health and Social Care (DHSC) / NHS England proposals of organisational changes to Integrated Care Boards, there is limited information on whether Continuing Health Care / Complex Care services will remain a responsibility of Integrated Care Boards (ICB) in the future or transfer to another organisation. When the organisational changes are known, relevant amendments will be required to the contract between the ICB and the Supplier, this will be conducted within the provisions of the modification sections of the Procurement Act 2023 (PA23).

UK2: Preliminary market engagement notice - Procurement Act 2023 was published on 23 October 2025, seeking expression of interest from interested suppliers in the marketplace.

UK4: Tender notice - Procurement Act 2023 was published on 15 December 2025, inviting invitations to tender from interested suppliers in the marketplace.