Westminster Advice Service Partnership

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  "date": "2026-02-10T16:35:16Z",
  "ocid": "ocds-h6vhtk-049b4c",
  "buyer": {
    "id": "GB-FTS-5427",
    "name": "Westminster City Council"
  },
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      "status": "active",
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          "name": "Westminster Citizens Advice Bureau"
        },
        {
          "id": "GB-FTS-90614",
          "name": "Groundwork London"
        },
        {
          "id": "GB-FTS-174099",
          "name": "Asylum Aid"
        },
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          "name": "Age UK Westminster"
        }
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        "description": "The Westminster Advice Service Partnership provides advisory services to support residents with; claiming benefits, debt problems, housing applications and challenges, energy support and planning applications.\nIt includes telephone and online support, face to face appointments, drop-in sessions, and a referral network to cross refer between agencies.\nAreas of advisory focus include; welfare benefits, debt (including advice on switching energy suppliers and issuing of Debt Relief Orders), employment advice (not employability advice), housing (any issues related), managing and borrowing money, information and advice on income maximisation through finance advice, immigration to OISC level 1 and 2, energy advice and other advice specific to priority care groups.\nThe service will consist of the following components and will be delivered across three levels. All levels will be expected to be accessible to all service users:\nInformation (Level One) - An information service gives clients the information they need, for them to know and do more about their situation. It can include signposting, providing factual information about the role of another organisation, and/or how to find or contact that organisation. Responsibility for taking any further action rests with the client.\nAdvice (Level Two) - An advice service involves: a diagnosis of the client's enquiry and the issues involved, giving information and explaining options, identifying further action the client can take, and some assistance: e.g. contacting third parties to seek information; filling in forms. This would usually be completed with one interview although there may be some follow-up work. The client would take responsibility for any further action.\nAdvice with Casework (Level Three) - Some advice with casework service includes all the elements of an advice service previously listed and also involves taking action on behalf of the client to move the case on. It could include negotiating on behalf of the client with third parties on the telephone, by letter or face-to-face. It will usually involve follow-up work and the adviser would take responsibility for this.\nContract term of five and a half years, and two two-year allowable extensions (5.5+2+2).",
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            "description": "Foreign affairs and other services"
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    "title": "Westminster Advice Service Partnership",
    "status": "complete",
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    "description": "The Westminster Advice Service Partnership provides advisory services to support residents with; claiming benefits, debt problems, housing applications and challenges, energy support and planning applications.\nIt includes telephone and online support, face to face appointments, drop-in sessions, and a referral network to cross refer between agencies.\nAreas of advisory focus include; welfare benefits, debt (including advice on switching energy suppliers and issuing of Debt Relief Orders), employment advice (not employability advice), housing (any issues related), managing and borrowing money, information and advice on income maximisation through finance advice, immigration to OISC level 1 and 2, energy advice and other advice specific to priority care groups.\nThe service will consist of the following components and will be delivered across three levels. All levels will be expected to be accessible to all service users:\nInformation (Level One) - An information service gives clients the information they need, for them to know and do more about their situation. It can include signposting, providing factual information about the role of another organisation, and/or how to find or contact that organisation. Responsibility for taking any further action rests with the client.\nAdvice (Level Two) - An advice service involves: a diagnosis of the client's enquiry and the issues involved, giving information and explaining options, identifying further action the client can take, and some assistance: e.g. contacting third parties to seek information; filling in forms. This would usually be completed with one interview although there may be some follow-up work. The client would take responsibility for any further action.\nAdvice with Casework (Level Three) - Some advice with casework service includes all the elements of an advice service previously listed and also involves taking action on behalf of the client to move the case on. It could include negotiating on behalf of the client with third parties on the telephone, by letter or face-to-face. It will usually involve follow-up work and the adviser would take responsibility for this.",
    "classification": {
      "id": "79140000",
      "scheme": "CPV",
      "description": "Legal advisory and information services"
    },
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    "procurementMethodDetails": "Open procedure"
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      "id": "GB-FTS-5427",
      "name": "Westminster City Council",
      "roles": [
        "buyer"
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      "address": {
        "region": "UKI32",
        "locality": "London",
        "postalCode": "SW1E 6QP",
        "countryName": "United Kingdom",
        "streetAddress": "64 Victoria Street"
      },
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        "buyerProfile": "http://www.westminster.gov.uk",
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      "identifier": {
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    {
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      "name": "Westminster Citizens Advice Bureau",
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        "locality": "London",
        "countryName": "United Kingdom"
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        "legalName": "Westminster Citizens Advice Bureau"
      }
    },
    {
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        "locality": "London",
        "countryName": "United Kingdom"
      },
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        "locality": "London",
        "countryName": "United Kingdom"
      },
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      "identifier": {
        "legalName": "Asylum Aid"
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    },
    {
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      "name": "Age UK Westminster",
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        "supplier"
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        "locality": "London",
        "countryName": "United Kingdom"
      },
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        "scale": "sme"
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      "identifier": {
        "legalName": "Age UK Westminster"
      }
    },
    {
      "id": "GB-FTS-5080",
      "name": "The High Court of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Royal Court of Justice, The Strand"
      },
      "identifier": {
        "legalName": "The High Court of Justice"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "012111-2026-1",
      "value": {
        "amount": 14877698,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "012111-2026-1",
      "dateSigned": "2025-09-01T00:00:00+01:00"
    }
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}

{
  "id": "039919-2024",
  "tag": [
    "tender"
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  "date": "2024-12-11T13:14:58Z",
  "ocid": "ocds-h6vhtk-049b4c",
  "buyer": {
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    "name": "Westminster City Council"
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          "description": "5.5 + 2 + 2\nInitial Contract Period of 16th September 2025 - 31st March 2031\nExtension Option 1 until 31st March 2033\nExtension Option 2 until 31st March 2035"
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "The Westminster Advice Service Partnership provides advisory services to support residents with; claiming benefits, debt problems, housing applications and challenges, energy support and planning applications.\nIt includes telephone and online support, face to face appointments, drop-in sessions, and a referral network to cross refer between agencies.\nAreas of advisory focus include; welfare benefits, debt (including advice on switching energy suppliers and issuing of Debt Relief Orders), employment advice (not employability advice), housing (any issues related), managing and borrowing money, information and advice on income maximisation through finance advice, immigration to OISC level 1 and 2, energy advice and other advice specific to priority care groups.\nThe service will consist of the following components and will be delivered across three levels. All levels will be expected to be accessible to all service users:\nInformation (Level One) - An information service gives clients the information they need, for them to know and do more about their situation. It can include signposting, providing factual information about the role of another organisation, and/or how to find or contact that organisation. Responsibility for taking any further action rests with the client.\nAdvice (Level Two) - An advice service involves: a diagnosis of the client's enquiry and the issues involved, giving information and explaining options, identifying further action the client can take, and some assistance: e.g. contacting third parties to seek information; filling in forms. This would usually be completed with one interview although there may be some follow-up work. The client would take responsibility for any further action.\nAdvice with Casework (Level Three) - Some advice with casework service includes all the elements of an advice service previously listed and also involves taking action on behalf of the client to move the case on. It could include negotiating on behalf of the client with third parties on the telephone, by letter or face-to-face. It will usually involve follow-up work and the adviser would take responsibility for this.\nWe're currently anticipating a contract term of five and a half years and two two-year allowable extensions (5.5 + 2 + 2).  ",
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    "title": "Westminster Advice Service Partnership",
    "value": {
      "amount": 14877699,
      "currency": "GBP"
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    "bidOpening": {
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    "description": "The Westminster Advice Service Partnership provides advisory services to support residents with; claiming benefits, debt problems, housing applications and challenges, energy support and planning applications.\nIt includes telephone and online support, face to face appointments, drop-in sessions, and a referral network to cross refer between agencies.\nAreas of advisory focus include; welfare benefits, debt (including advice on switching energy suppliers and issuing of Debt Relief Orders), employment advice (not employability advice), housing (any issues related), managing and borrowing money, information and advice on income maximisation through finance advice, immigration to OISC level 1 and 2, energy advice and other advice specific to priority care groups.\nThe service will consist of the following components and will be delivered across three levels. All levels will be expected to be accessible to all service users:\nInformation (Level One) - An information service gives clients the information they need, for them to know and do more about their situation. It can include signposting, providing factual information about the role of another organisation, and/or how to find or contact that organisation. Responsibility for taking any further action rests with the client.\nAdvice (Level Two) - An advice service involves: a diagnosis of the client's enquiry and the issues involved, giving information and explaining options, identifying further action the client can take, and some assistance: e.g. contacting third parties to seek information; filling in forms. This would usually be completed with one interview although there may be some follow-up work. The client would take responsibility for any further action.\nAdvice with Casework (Level Three) - Some advice with casework service includes all the elements of an advice service previously listed and also involves taking action on behalf of the client to move the case on. It could include negotiating on behalf of the client with third parties on the telephone, by letter or face-to-face. It will usually involve follow-up work and the adviser would take responsibility for this.\nWe're currently anticipating a contract term of five and a half years and two two-year allowable extensions (5.5 + 2 + 2).  ",
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    "classification": {
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      "description": "Legal advisory and information services"
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      "bidValidityPeriod": {
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    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://wcc.ukp.app.jaggaer.com",
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  "parties": [
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      "id": "GB-FTS-5427",
      "name": "Westminster City Council",
      "roles": [
        "buyer"
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      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "SW1E 6QP",
        "countryName": "United Kingdom",
        "streetAddress": "64 Victoria Street"
      },
      "details": {
        "url": "https://wcc.ukp.app.jaggaer.com",
        "buyerProfile": "http://www.westminster.gov.uk",
        "classifications": [
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            "scheme": "TED_CA_TYPE",
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      "identifier": {
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      "contactPoint": {
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        "email": "tenders@westminster.gov.uk"
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    },
    {
      "id": "GB-FTS-5080",
      "name": "The High Court of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Royal Court of Justice, The Strand"
      },
      "identifier": {
        "legalName": "The High Court of Justice"
      }
    }
  ],
  "language": "en",
  "description": "This opportunity and all associated procurement documents will be accessible via our City of Westminster Procurement and Contracts portal (\"the Portal\"), kindly visit https://wcc.ukp.app.jaggaer.com and search for the following reference: ITT_30113. If you have any questions, please submit these through the portal.\nOur portal is free to register on.\nTo view details of the Opportunity via the Portal please click the following link and click on Opportunities: https://wcc.ukp.app.jaggaer.com\nOr browse as follows:\n- Connect to https://wcc.ukp.app.jaggaer.com\n- Enter your Username and Password\n- Go to Published Opportunities\n- Click on the Project Title to view details",
  "initiationType": "tender"
}