WCC - Westminster Connects Hot Meals Service

Westminster City Council (WCC) are looking to provide a Hot Meals Service to residents.

WCC requires a Hot Meals Service to run over winter 2025/26.

The hot meals service will be aimed at vulnerable residents aged 65+, living in the borough of Westminster to improve and promote health and wellbeing, independence and reduce social isolation.

The hot meals service will provide freshly cooked hot meals to be served at the resident’s home in Westminster.

The meal must be plated up for the service user, reducing the associated risks such as burns and kitchen accidents.

The provider should provide a welfare check when dropping of the meal, this should comprise of checking the individual is safe, not in immediate danger and is coping with any challenges they may be facing.

A further key element of the service is providing access to community meals for vulnerable residents aged 65+ who are unable to attend independently.

The Council expects that the provider will collect £2 from residents for each meal. This will be paid to Westminster City Council on a quarterly basis.

Choice and control are an important element of the service. The provider must ensure, wherever possible, that throughout service provision, residents can choose how their needs are best met. Choice could mean, but not limited to:

o Dining at home via hot meal delivery or being supported to access a hot meal in a community-based location.

o Days of the week that residents access the hot meals.

o Meals options must include cultural (e.g. Kosher, Halal) and dietary preferences (e.g. diabetic friendly, textured meals)

Security of data – The provider must collect, monitor, and store data by adhering to the council’s data security requirements