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planning
Official procurement procedure
Voice of the Customer - Survey Provider
Survey services
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Livv Housing Group: "Voice of the Customer - Survey Provider". Published status: planning. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | Livv Housing Group | Scope & Categories | Not published | Submission Window | planning No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: Livv Housing Group
Market Analytics
Derived from OCDS awards & bid statistics
Published history for Livv Housing Group. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
35Bids / Report
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate availablePayment Terms
Check noticePublished terms
Coverage: 14 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityLivv Housing Group | Procedure methodNot published | Procurement categoryNot published |
Statusplanning | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published4 Aug 2026, 13:19 BST | Last source update4 Aug 2026, 13:19 BST | Recurring procurementNot published |
ClassificationSurvey services | ||
Delivery area | ||
OCIDocds-h6vhtk-06db3d | ||
What is being bought
Voice of the Customer Services
Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, managing approximately 13,000 homes and serving around 20,000 customers across a range of tenures and housing types. Our purpose is to unlock potential and give people and communities opportunities to flourish.
As part of our organisational ambition to become an intelligence-led, data-driven organisation, we use customer insight and feedback to understand customer experiences, identify opportunities for service improvement, and support the delivery of excellent customer outcomes.
Livv Housing Group currently operates a Voice of the Customer solution that facilitates transactional customer satisfaction surveys across a broad range of services and customer interactions.
The existing contract is approaching the end of its term and, prior to commencing a future procurement process, Livv Housing Group wishes to undertake preliminary market engagement to better understand developments in the market, emerging technologies, service innovations and potential delivery models.
What changed
From the official release history
- Status changed to planning
4 Aug 2026, 13:19 BST - Official notice release published
4 Aug 2026, 13:19 BST - Buyer information updated
4 Aug 2026, 13:19 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedplanningPublished valueNot publishedThe source published no individual title or description for this lot.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Pipeline notice
4 Aug 2026, 13:19 BST - Procedure published
4 Aug 2026, 13:19 BST - engagement
31 Aug 2026, 23:59 BST · scheduledPURPOSE OF ENGAGEMENT • Understand the current market for Voice of the Customer and customer insight solutions. • Explore developments in customer feedback, sentiment analysis, customer experience measurement and benchmarking capabilities. • Review available solutions for transactional customer surveys delivered through multiple communication channels. • Understand advances in systems integration, particularly with housing management systems and business intelligence platforms. • Gain insight into market trends, innovation, implementation approaches and best practice. • Inform the development of any future procurement strategy and specification. IMPORTANT INFORMATION This notice is issued solely for preliminary market engagement purposes. It is not a call for competition, does not commit Livv Housing Group to undertake a procurement, participation is voluntary, and suppliers will not be compensated for costs incurred. EXPRESSIONS OF INTEREST Interested suppliers should provide their organisation name, contact details, overview of services and relevant expertise to Kieran.murphy@livvhousinggroup.com and tom.wilde@livvhousinggroup.com. Further details and timescales will be provided to organisations who Livv Housing Group wish to engage with.
Commercial outcome and competition
AwardsNo award published |
ContractsNo contract published |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
Livv Housing Group
Contracting authority GB-MPR-7773Documents (1)
Official links; attachments are not copied
- 4 Aug 2026, 13:19 BST
Related procedures (0)
No related procedures published
Planning and rationale
Planning budgetNot published |
No-engagement rationaleNot published |
Procedure rationaleNot published |