Find a TenderAwarded

Published 9 Jan 2026, 16:05 GMT

Official UK procurement notice

TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service

Official notice

Authority: Transpennine Trains Limited (Public body)

2 lotsServicesNegotiated procedure with prior call for competition

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: North West (UKD33)

Awarded value£1,146,2122 contracts · exc. VAT

Awarded 6 Jan 2026

Awarded to Plinc Limited2 awards

What is being bought2 lots · detail below

Published requirement description

TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.

CPV: IT services: consulting, software development, Internet and support · Sales or marketing software development services · Software package and information systems

Lots and requirements (2)Procurement structure

2 lots · no lot values published · same evaluation weights on every lot

Lot #1Lot A – Data Platform including Implementation and Managed ServiceCancelled

Data Solution – provide a data solution that meets the functional and non-functional requirements. Implementation – building and implementing the proposed data solution that will provide a Single Customer View. Managed Service – full management, maintenance, monitoring, enhancement of the data solution. o Data Strategy – lead in the development of the Single Customer View and Data Strategy that includes but is not limited to GDPR compliance, data management, data transformation and innovation. Data Projects – scoping and delivery of data projects to meet industry and TPT requirements, working effectively and efficiently with other agencies and suppliers to deliver the most appropriate and cost-effective solution. Additional information: Access code for Delta is X8VTB9P5YC

Delivery: North West · Manchester

48000000 Software package and information systems

Lot #2Lot B – CRM Managed ServiceCancelled

Managed Service - full management, maintenance, monitoring and enhancement of the current Salesforce Marketing Cloud “SFMC” CRM solution. Campaign Operations – lead on and support TPT with utilising SFMC for campaign operations. Training – lead on and provide training to enhance TPT knowledge aiding the team to become self-serve (with BAU) with the SFMC solution. Additional information: Access code for Delta is X8VTB9P5YC

Delivery: North West · Manchester

72212481 Sales or marketing software development services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored · same split on all 2 lots

Quality: 60%Price: 40%

Published sub-criteria (2)

Technical: 60%
Commercial: 40%

Published award criteria (2)

Technical: 60
Commercial: 40

What this means for your bid

Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Negotiated procedure with prior call for competition
Legal basis: CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 9 Jan 2026, 16:05 GMT
Last source update: 9 Jan 2026, 16:05 GMT
Authority reference: TPT134
FTS notice number: 2026/S 000-002008
Classification (CPV): IT services: consulting, software development, Internet and supportSales or marketing software development servicesSoftware package and information systems
Delivery area: North West (UKD33)
Official registry OCID: ocds-h6vhtk-06032d Find a Tender

Publisher note: To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1005340503 GO Reference: GO-202619-PRO-34068094

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 2

Awarded value £1,146,2122 contracts exc. VAT

Bids received 4

Contracts signed 2latest 6 Jan 2026

Awarded to	Value	Date	Status
Not linked to a lot2 awards
Plinc LimitedTPT134 - Single Customer View Data Solution - Implementation & Managed Service	£854,887 †	—	Awarded
Plinc LimitedTPT134 – CRM Managed Service	£291,324 †	—	Awarded

Contracts

TPT134 - Single Customer View Data Solution - Implementation & Managed Service · Plinc Limited
Signed
6 Jan 2026
Value
£854,887
Status
active
TPT134 – CRM Managed Service · Plinc Limited
Signed
27 Oct 2025
Value
£291,324
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
4bids	—	—	—

Contracting authority & participating public bodies

Transpennine Trains Limited

Contracting authorityPublic bodyRailway services Bridgewater House, 58-60 Whitworth Street, Manchester, North West, M1 6LTContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Plinc LimitedAwarded supplier4118854 60 Great Portland Street, London, London, W1W 7RT

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.