TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service

{
  "id": "002008-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 4,
        "measure": "bids"
      }
    ]
  },
  "date": "2026-01-09T16:05:14Z",
  "ocid": "ocds-h6vhtk-06032d",
  "buyer": {
    "id": "GB-FTS-91265",
    "name": "Transpennine Trains Limited"
  },
  "awards": [
    {
      "id": "002008-2026-1",
      "title": "TPT134 - Single Customer View Data Solution - Implementation & Managed Service",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-171068",
          "name": "Plinc Limited"
        }
      ]
    },
    {
      "id": "002008-2026-2",
      "title": "TPT134 – CRM Managed Service",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-171068",
          "name": "Plinc Limited"
        }
      ]
    }
  ],
  "tender": {
    "id": "TPT134",
    "lots": [
      {
        "id": "A",
        "title": "Lot A – Data Platform including Implementation and Managed Service",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Data Solution – provide a data solution that meets the functional and non-functional requirements. Implementation – building and implementing the proposed data solution that will provide a Single Customer View. Managed Service – full management, maintenance, monitoring, enhancement of the data solution. o Data Strategy – lead in the development of the Single Customer View and Data Strategy that includes but is not limited to GDPR compliance, data management, data transformation and innovation. Data Projects – scoping and delivery of data projects to meet industry and TPT requirements, working effectively and efficiently with other agencies and suppliers to deliver the most appropriate and cost-effective solution. Additional information: Access code for Delta is X8VTB9P5YC",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "type": "quality",
              "description": "60"
            },
            {
              "name": "Commercial",
              "type": "cost",
              "description": "40"
            }
          ]
        }
      },
      {
        "id": "B",
        "title": "Lot B – CRM Managed Service",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Managed Service - full management, maintenance, monitoring and enhancement of the current Salesforce Marketing Cloud “SFMC” CRM solution. Campaign Operations – lead on and support TPT with utilising SFMC for campaign operations. Training – lead on and provide training to enhance TPT knowledge aiding the team to become self-serve (with BAU) with the SFMC solution. Additional information: Access code for Delta is X8VTB9P5YC",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "type": "quality",
              "description": "60"
            },
            {
              "name": "Commercial",
              "type": "cost",
              "description": "40"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "A",
        "relatedLot": "A",
        "deliveryLocation": {
          "description": "Manchester"
        },
        "deliveryAddresses": [
          {
            "region": "UKD33"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      },
      {
        "id": "B",
        "relatedLot": "B",
        "deliveryLocation": {
          "description": "Manchester"
        },
        "deliveryAddresses": [
          {
            "region": "UKD33"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72212481",
            "scheme": "CPV",
            "description": "Sales or marketing software development services"
          }
        ]
      }
    ],
    "title": "TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "description": "TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Negotiated procedure with prior call for competition"
  },
  "parties": [
    {
      "id": "GB-FTS-91265",
      "name": "Transpennine Trains Limited",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UKD33",
        "locality": "Manchester",
        "postalCode": "M1 6LT",
        "countryName": "United Kingdom",
        "streetAddress": "Bridgewater House, 58-60 Whitworth Street"
      },
      "details": {
        "url": "https://www.tpexpress.co.uk/about-us",
        "classifications": [
          {
            "id": "RAILWAY_SERVICES",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Railway services"
          }
        ]
      },
      "identifier": {
        "legalName": "Transpennine Trains Limited"
      },
      "contactPoint": {
        "name": "Adam Meakin",
        "email": "procurement.services@tpexpress.co.uk",
        "telephone": "+44 7929383644"
      }
    },
    {
      "id": "GB-FTS-171068",
      "name": "Plinc Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "W1W 7RT",
        "countryName": "United Kingdom",
        "streetAddress": "60 Great Portland  Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "4118854",
        "legalName": "Plinc Limited"
      }
    },
    {
      "id": "GB-FTS-128052",
      "name": "TransPennine Trains Limited",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Manchester",
        "postalCode": "M1 6LT",
        "countryName": "United Kingdom",
        "streetAddress": "Floor 7 Bridgewater House, 58-60 Whitworth Street"
      },
      "identifier": {
        "legalName": "TransPennine Trains Limited"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "002008-2026-1",
      "title": "TPT134 - Single Customer View Data Solution - Implementation & Managed Service",
      "value": {
        "amount": 854887.38,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "002008-2026-1",
      "dateSigned": "2026-01-06T00:00:00Z"
    },
    {
      "id": "002008-2026-2",
      "title": "TPT134 – CRM Managed Service",
      "value": {
        "amount": 291324.13,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "002008-2026-2",
      "dateSigned": "2025-10-27T00:00:00Z"
    }
  ],
  "description": "To view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1005340503 GO Reference: GO-202619-PRO-34068094",
  "initiationType": "tender"
}