The Supply, Installation, Licenses & On-Going Support & Maintenance of a Digital Alarm Platform

Caerphilly County Borough Council (the Council) are seeking tender responses from suitable companies to commission a Digital Alarm Platform for the Careline\Telecare Services including any applicable licenses, on-going support and maintenance. This system shall replace an existing system. The Council will not be able to purchase or move to a solution without having a DR back up in place in case of failure or evacuation in the primary ARC location or connectivity to the solution from remote ARC locations The system shall be a new bespoke Digital Alarm Platform to be utilised by the Careline/Telecare Services. The Solution needs to be a robust and reliable platform (managed hosting / SaaS). Full details on the tender specification please access the tender documentation (ITT) which can be found on the e-tendering system Proactis plaza as per the link in this notice. The procurement process for this arrangement shall follow a three-stage, Open Procedure as follows:- First Stage – Selection Stage Second Stage – Tender Response Third Stage - Technical / Demonstration Bidders shall be required to pass each stage to proceed to the next stage of the tender process. Full details are contained and outlined in the tender documentations (ITT) The Evaluation of the tender process shall be evaluated based on the Most Economically Advantageous Tender in terms of the following award criteria Price 10% Quality 90% Social Value is 10% of the Quality Sub-Criteria and must be completed via the Social Value Portal. The full Sub-Criteria is outline below. Full details are contained in the tender documentation via the portal. Bidders will be expected to attend the Technical Workshop / System Demonstration on the date and time allocated by the Council.