Find a Tender
active
Official procurement procedure
The supply, installation, commissioning, and support & maintenance of an ITSM software package to the SRS
Computer network services
Software package and information systems
Software support services
+1 more
Published value
£200,000
Submission deadline 24 Oct 2022, 12:00 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: SRS Shared Resource Service: "The supply, installation, commissioning, and support & maintenance of an ITSM software package to the SRS". Published status: active. Published value: £200,000. 1 published lot. Recorded submission deadline: 24 Oct 2022, 12:00 BST. See the official notice for participation instructions.
| Contracting Authority | SRS Shared Resource Service | Scope & Categories | Not published | Submission Window | Closed 24 Oct 2022, 12:00 BST |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | £200,000 |
Bidder Intelligence · Authority Profile: SRS Shared Resource Service
Market Analytics
Derived from OCDS awards & bid statistics
Published history for SRS Shared Resource Service. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
Not availableNo published reports
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate availablePayment Terms
Check noticePublished terms
Coverage: 0 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthoritySRS Shared Resource Service | Procedure methodNot published | Procurement categoryNot published |
Statusactive | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published23 Sept 2022, 13:50 BST | Last source update23 Sept 2022, 13:50 BST | Recurring procurementNo |
ClassificationComputer network services, Software package and information systems, Software support services, Software-related services | ||
Delivery area | ||
OCIDocds-h6vhtk-036afd | ||
What is being bought
We are looking for a product which incorporates the level of maturity that the organisation is currently exhibiting while also being capable to support and drive efficiencies throughout the business using the tools present in an ITSM product.
What changed
From the official release history
- Published value updated to £200,000
23 Sept 2022, 13:50 BST - Status changed to active
23 Sept 2022, 13:50 BST - Official notice release published
23 Sept 2022, 13:50 BST - Submission deadline changed to 24 Oct 2022, 12:00 BST
23 Sept 2022, 13:50 BST - Buyer information updated
23 Sept 2022, 13:50 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedactivePublished valueNot publishedThe service desk product must be available to all colleagues across the SRS. The contract is to deliver a product that is ITIL framework compliant and must fulfil the requirements criteria that are contained within the SRS. Throughput The service handles. 60K calls/incidents per annum 150K service requests per annum. The Processing of over 20 problems and 1000 changes per annum. The delivery of daily, weekly, monthly, YTD and annual statistical data across internal and external customers.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
23 Sept 2022, 13:50 BST - Submission deadline
24 Oct 2022, 12:00 BST
Commercial outcome and competition
AwardsNo award published |
ContractsNo contract published |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
SRS Shared Resource Service
Contracting authority GB-FTS-64118Documents (1)
Official links; attachments are not copied
Related procedures (0)
No related procedures published