Official UK procurement notice
The supply, installation, commissioning, and support & maintenance of an ITSM software package to the SRS
Authority: SRS Shared Resource Service
What is being bought
Published requirement descriptionWe are looking for a product which incorporates the level of maturity that the organisation is currently exhibiting while also being capable to support and drive efficiencies throughout the business using the tools present in an ITSM product.
CPV: Computer network services · Software package and information systems · Software support services · Software-related services
The lotProcurement structure
single lot · no lot value publishedLot #1The service desk product must be available to all colleagues across the SRSRenewal
The service desk product must be available to all colleagues across the SRS. The contract is to deliver a product that is ITIL framework compliant and must fulfil the requirements criteria that are contained within the SRS.
Throughput
The service handles.
60K calls/incidents per annum
150K service requests per annum.
The Processing of over 20 problems and 1000 changes per annum.
The delivery of daily, weekly, monthly, YTD and annual statistical data across internal and external customers.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 23 Sept 2022, 13:50 BST
- Last source update
- 23 Sept 2022, 13:50 BST
- Award evaluation window
- 24 Oct 2022 – …
- Authority reference
T.4496- FTS notice number
2022/S 000-026699- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-036afdFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
As stated in the procurement documents
Publisher note: (WA Ref:124992)
How it was run
Official notice- Submission deadline
- 24 Oct 2022, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en, cy
- Bid validity
- 180 days from the deadline
- Bids opened
- 24 Oct 2022, 12:00 BST
Timeline
23 Sept 2022 → 24 Oct 2022 · 3 dates- Notice published23 Sept 2022, 13:50 BST
- Submission deadline24 Oct 2022, 12:00 BST
- Bids opened24 Oct 2022, 12:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The High CourtReview body
Official documents & specifications (1)
Official links; attachments are not copiedTender pack and attachments
- Technical selection criteria