The Provision of Vehicle Licensing and Inspection Services and an End to End Information Technology System to the Public Carriage Office

Contracts

• Contract 013079-2023-PRO1856-1 · NSL Limited

  Signed

  13 Feb 2012

  Value

  £79,038,840

  Period

  … – 28 Feb 2024

  Status

  active

  • Change The modification to which this notice relates is for an extension of time for a period of up to twelve months following the expiry of the Contract on 28 February 2023. This extension is to continue the provision of the current Taxi and Private Hire licensing system, ensuring continuity by Transport for London to meet its statutory obligations as a Licensing Authority. This is an extension of time only for a period to allow time for the new system to go live., Need for additional works, services or supplies by the original contractor/concessionaire: TfL compliantly procured a replacement Technology System (Lot 1) and Vehicle Licensing and Inspection Services (Lot 2) as described in the contract notice dated 8th January 2020 (2020/S 007-011424) and subsequent contract award notice (2021/S 000-022441) dated 9 September 2021 ("Replacement Contract"). The new Technology System (Lot 1) is currently in its implementation phase but is unexpectedly not available for operation due to several factors, including but not limited to, delays in final user acceptance testing. TfL is continuing to work with the new provider, to ensure the Technology System is delivered in accordance with TfL's requirements as soon as possible. The extension to the Contract has become necessary because; • a change of provider via a re-procurement would cause a significant inconvenience and cost due to the resource demands, to which the same resources are already dedicated to ensuring the new Technology System is ready as soon as possible. • the timescales to re-procure and implement a new service system would be a minimum of 24 months, this cannot be achieved within this gap in services. • the cost of another provider developing and implementing a new system would need to be recovered within 12 months for it to be financially sustainable, this means any other provider's solution would be significantly more expensive than extending the current provider. • the duration of the extension is up to 12 months and the intention is to move to the new Technology System as soon as possible. The existing system allows this flexibility, and TfL could not offer any alternative service provider any certainty to the duration of this gap in services within this 12 month period. • there are no systems products readily available that are capable of meeting TfL's specific requirements, a bespoke system has to accommodate the below; • London has unique legislation with distinct differences to what apply to other authorities, for example the Knowledge test, ULEZ & Congestion charge, • TfL hand-held devices which is unique to our services, without it, TfL would not be able to carry out on street compliance, • Direct system interfaces with third party services including the Post Office, MIS Reporting, QAS (Quick Address Search), Public Register (Licence Checker), Find a Local Minicab, DVSA (VOSA), DVLA, MIB (Motor Insurance Bureau) PRINT Fulfilment (Print Solution Provider), Scanning Solution Provider, Financial Reconciliation, DBS Check Provider, Congestion Charging Exemptions List, Vehicle Inspection Mobile App, Payment Gateway Portal, • Securely transfer of nearly 9 terabytes of data held in the current system. • Due to the above, alternative systems providers would need a significant amount of development and configuration to do even the most basic of these functions and would take longer than what this extension period is for. • if TfL opted not to extend the current licensing system, this would cause significant disruption to the London taxi trade.

Dispute resolution & review bodies

• High Court, Royal Courts of JusticeReview body London