Official UK procurement notice
Technology Enabled Lives Framework - 23-27
Authority: Northern Housing Consortium Ltd
What is being bought8 lots · detail below
Published requirement descriptionThe scope of this Framework Agreement is for the provision of digital products and services in relation to Technology Enabled Living for digital solutions. Due to the expiry date of this framework being before the planned analogue system retirement in 2025, analogue equipment is only covered in the ongoing repair and maintenance of already installed equipment. The products and services shall fall into 4 separate Framework ‘Lots’to reflect the structure of the industry, although supply partners are invited to apply for one or more Lot(s)/sublots if applicable: Lot 1: Product Catalogue; Lot 2: Installation; Lot 3: Repairs and Maintenance — Sub lot 3.1 Repairs and Maintenance - Digital — Sub lot 3.1 Repairs and Maintenance - Analogue — Sub lot 3.3 Repairs and Maintenance - Call Centre Monitoring Equipment Lot 4:Call Monitoring and Mobile Response. — Sub lot 4.1 Call Monitoring, — Sub lot 4.2 Mobile Response, — Sub lot 4.3 Call Monitoring and Mobile Response,
- Recurrence: 2027
CPV: Alarm system and antenna installation work · Alarm systems · Call centre · Cardiac-monitoring devices · Central monitoring station · Communications system maintenance services · Devices for the disabled · Digital switching equipment · Electrical installation work · Electronic scales and accessories · Emergency and security equipment · Emergency telephones · +15 more
How this framework works
From the published notice- Bids received
- 25 bids received · 37 suppliers appointed
Lots and requirements (8)Procurement structure
8 lots · all with a published valueEvery one of these 2 lots carries the same published figure, £30,000,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.
Lot #1InstallationCancelledPublished value£1,000,000
This lot covers the installation (and product supply when required) of telecare,telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms, emergency lighting) and control centre equipment. As a minimum Supply Partners must be able to deliver;
- Installation of new, digital equipment; Supply Partners must be able to maintain a range of manufacturers’ equipment.
Lot #21 - Repairs and Maintenance - DigitalCancelledceiling above
This lot covers the planned service visits and repair of, telecare,telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms,emergency lighting) and control centre equipment. Member Organisations may choose to Call-off for one or acombination of services under this LOT, e.g. install only, maintenance/repairs only etc. As a minimum Supply Partners must be able to deliver;
- Provision of new equipment;
- On-going planned servicing; and
- Reactive repairs. Supply Partners must be able to maintain a range of manufacturers’ equipment.
Lot #32 - Repair and Maintenance of Analogue ProductsCancelledceiling above
This lot covers the planned service visits and repair of, telecare,telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms,emergency lighting) and control centre equipment. Member Organisations may choose to Call-off for one or acombination of services under this LOT, e.g. install only, maintenance/repairs only etc. As a minimum Supply Partners must be able to deliver;
- Provision of new equipment;
- On-going planned servicing; and
- Reactive repairs. Supply Partners must be able to maintain a range of manufacturers’ equipment.
Lot #43 - Repairs and Maintenance of Call Receiving CentresCancelledPublished value£5,000,000
This lot includes the ongoing servicing/maintenance and repair of call monitoring platforms/systems. Member organisations may enhance the standard level of cover set out in this lot under their call off.
Lot #51 - Call monitoringCancelledPublished value£10,000,000
This lot covers the monitoring of all calls from dispersed alarms, telecare/telehealth devices, door entry/accesscontrol systems and grouped/hard wired schemes. Member organisations calling off from this frameworkagreement may require other types of calls monitored which will include;
- Out of hours call monitoring
- GPS device monitoring
- Location monitoring
- Lone worker monitoring/support
- Repairs reporting
- Environmental reporting
- Anti-social behaviour reporting
- Out of hours housing support services
- Disaster recovery
- Signposting
Lot #62 - Mobile ResponseCancelledPublished value£5,000,000
This lot covers the provision of a mobile response service for customers who don’t have family members/keyholders as their emergency contact or require the service to relieve the burden on family members. The aim ofthe service is to maximise the independence of individuals to enable customers to remain in their own homethrough the provision of a 24/7/365 response service. The service will respond to alerts from a monitoring centreand provide a suitable human response. There are two types of mobile response service;
- Routine visit – a regular visit is made to the service user to check on their welfare. Visits to be undertakenwithin 4 hours of notification.
- Emergency visit – an emergency visit made to the service user in response to an alert being received by thecontrol centre. Visits to be undertaken within 1 hour of notification. Member organisations may also require additional services which could include but not be limited to;
- Cover for scheme managers (sickness/holidays)
- Emergency cover
Lot #73 - Call Monitoring and Mobile ResponseCancelledPublished value£10,000,000
The requirements of this sub-lot are the combination of sub-lot 4.1 and 4.2 as detailed in this notice. Supply Partners must be able to undertake all activities required for call monitoring and mobile response for this sub lot(4.3).
Lot #8Product CatalogueCancelledPublished value£200,000,000
Supply Partner(s) must provide the NHC with a catalogue of products available to Member Organisations. The catalogue will enable customers to access the catalogue and order single items and baskets of goods. Supply Partner(s) must ensure orders received are processed promptly and the catalogue must be updated and issued/released upon the frequency determined by the NHC. Products can include but are not limited to: telecare/telehealth/call centre equipment and misc. equipment. Additional information: To respond to this opportunity please click here: www.delta-esourcing.com/respond/AMU92F7MT5 ↗
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- “Technology Enabled Lives Framework - 23-27” is a framework: the contest is a place on its panel, not a single contract.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · 2027
- First published
- 17 Aug 2023, 19:06 BST
- Last source update
- 10 Jan 2024, 16:06 GMT
- FTS notice number
2024/S 000-000849- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03f4fcFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
The consortium (Contracting Authority) will incorporate a minimum 10 calendar days standstill periodfollowing confirmation on the award of the framework to bidders. The Public Contracts Regulations 2015 (theRegulations) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rulesto take action in the High Court (England, Wales and Northern Ireland). As stated within the Regulations, anysuch action must be started within 30 days beginning with the date when the aggrieved party first knew or oughtto have known that grounds for starting the proceedings had arisen. The court may extend the time limit for starting proceedings where the court considers that there is a good reason for doing so but not so as to permit proceedings to be started more than 3 months after that date.
Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. The framework will be available for all current and future consortium members, further information on who can access the framework is available at this link https://consortiumprocurement.org.uk/framework-agreements/who-can-access/ Member organisations may choose to award call-off contracts under 1 or a combination of lot(s) to meet their requirements. To view this notice, please click here: <a href="https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=833896411" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=833896411</a> GO Reference: GO-2024110-PRO-24927931
How it was run
Official notice- Appointment period ends
- 18 Sept 2023, 17:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
- Bid validity
- 120 days from the deadline
Timeline
18 Sept 2023 → 10 Jan 2024 · 3 dates- Admission / appointment period endsperiod end, not a bid countdown18 Sept 2023, 17:00 BST
- Invitations to tender expected25 Sept 2023, 00:00 BST
- Notice published10 Jan 2024, 16:06 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete10 Jan 2024, 16:06 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast9 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
All 2 of these contracts carry the same published figure, £100,000,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
Lot 1 - Product Catalogue (Part 2)
- Signed
- 4 Jan 2024
- Value
- ceiling above
- Status
- active
Lot 1 - Product Catalogue
- Signed
- 4 Jan 2024
- Value
- ceiling above
- Status
- active
Lot 2 - Installation
- Signed
- 4 Jan 2024
- Value
- £1,000,000
- Status
- active
Lot 3.1 - Digital Maintenance
- Signed
- 4 Jan 2024
- Value
- £30,000,000
- Status
- active
Lot 3.2 - Analogue Maintenance
- Signed
- 4 Jan 2024
- Value
- £30,000,000
- Status
- active
Lot 3.3 - Maintenance of Call Monitoring Equipment
- Signed
- 4 Jan 2024
- Value
- £5,000,000
- Status
- active
Lot 4.1 - Call Monitoring
- Signed
- 4 Jan 2024
- Value
- £10,000,000
- Status
- active
Lot 4.2 - Mobile Response
- Signed
- 4 Jan 2024
- Value
- £5,000,000
- Status
- active
Lot 4.4 - Call Monitoring with Mobile Response
- Signed
- 4 Jan 2024
- Value
- £10,000,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 25bids · 25 electronic · 1 from abroad | 19 | — | — |
Contracting authority & participating public bodies
Framework contractors & participating bidders
46 commercial parties on the notice- 2iC-Care LimitedFramework contractor
- AGS Tech LimitedFramework contractor
- AGS Tech LtdFramework contractor
- Acticheck LtdFramework contractor
- Alcove LimitedFramework contractor
- Appello Smart Living SolutionsFramework contractor
- Astraline (TEC) LimitedFramework contractor
- BDS (Northern) LtdFramework contractor
- Beyond Housing (Reach and Respond)Framework contractor
- Bristol City CouncilFramework contractor
Show 36 more suppliers
- Careium UK LtdFramework contractor
- Careline Support LimitedFramework contractor
- Chiptech International LtdFramework contractor
- Chubb Fire & Security LimitedFramework contractor
- Chubb Fire and Security LimitedFramework contractor
- Community Housing - TECSFramework contractor
- E.Novation UK Ltd trading as EnovationFramework contractor
- Everon UK LimitedFramework contractor
- Incom Systems Communications Specialists LtdFramework contractor
- Incom Systems Communication Specialists LtdFramework contractor
- IoT Solutions GroupFramework contractor
- LLesiant Delta Wellbeing LtdFramework contractor
- Legrand Electric LtdFramework contractor
- Legrand Electric ltdFramework contractor
- Llesiant Delta WellbeingFramework contractor
- Llesiant Delta Wellbeing LtdFramework contractor
- Minder Limited trading as MindmeFramework contractor
- Mole Valley District CouncilFramework contractor
- Network Communication System LimitedFramework contractor
- Network Communication Systems limitedFramework contractor
- Northern Electrical Fire Security LtdFramework contractor
- OpenView Security Solutions LimitedFramework contractor
- PPP Taking Care LimitedFramework contractor
- Possum LtdFramework contractor
- Progress Housing Association LimitedFramework contractor
- Red Alert Telecare LimitedFramework contractor
- Redditch Borough CouncilFramework contractor
- Secure Meters LtdFramework contractor
- Secureshield LtdFramework contractor
- Secureshield ltdFramework contractor
- Sentinel Fire and Security Solutions LimitedFramework contractor
- Solcom LimitedFramework contractor
- T2 Digital LimitedFramework contractor
- TeleAlarm Europe GmbHFramework contractor
- Tunstall Healthcare (UK) LimitedFramework contractor
- Tunstall Healthcare (UK) LtdFramework contractor
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria