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plannedFind a Tender · planning

Technical Support Services (TSS) ITT

Buyer: Driver and Vehicle Standards Agency →

BuyerDriver and Vehicle Standards Agency
Statusplanned
DeadlineNot published
Value£50,000,000
Published4 Jun 2026

What is being bought

The Driver and Vehicle Standards Agency (DVSA) TSS contract provides operational support to our core digital services. TSS currently supports 17 services or applications. These services include MOT, Theory Test, VOL, CVS, DES, and others, hosted primarily on AWS, Azure and MS Dynamics. The contract also provides 24/7 operational support for some services which underpins DVSA’s Service Support Model. This contract includes several high level functions but not every function is consumed by each service. 2nd and 3rd Line Support Major Incident Management Application Support Service Management Platform Operational Support Data Management Security operations Change, Release & Deployment Coordination Problem & Knowledge Management

Categories

Information technology services 72222300

Lot details

Lot 1

No lot description published.

Statusplanned
Contract periodFrom 3 May 2027 to 2 May 2030

What is included

ItemCategoryQuantity
1Information technology servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is Information technology services (72222300); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 723,6011 median · 7.9 average (1,130 of 3,601 with a bid count)1.7 average (1,288 of 3,601 with named award suppliers)Not published
Same buyer13Not publishedNot publishedNot published
Similar published value (0.5×–2×)13815.5 median · 15.5 average (2 of 138 with a bid count)5.5 average (2 of 138 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetValue not published
No-engagement rationaleNot published
Planning documents1
Planning milestones1
MilestoneTypeDueStatus
Preliminary Market Engagement is open ONLY to supplier registered under framework CCS RM6190: Technology Services 4 – Lot 6 DVSA will be holding a supplier event where we share information on the requirement and the tender process as known at this stage. Following the event there will be a follow up with a consultation questionnaire where suppliers will be encouraged to provide feedback on the proposed procurement. The DVSA reserve the right to hold further market engagement events at its discretion. Preliminary Market Engagement Presentation Registration (on Jaggaer see below) Date by: 10 June 2026 12:00/midday Preliminary Market Engagement Presentation Date on: 11 June 2026 - 2:30pm to 3:30pm - suppliers will be sent a Teams invite prior to the 11th June. Feedback Consultation Deadline: 19 June 2026 12:00/midday Jaggaer Registration Deadline: Suppliers will need to confirm registration on Jaggaer by 10 June 2026 12:00/midday. Suppliers who have registered will then be sent a Teams meeting to join a video call for the Preliminary Market Engagement Presentation. The Preliminary Market Engagement Presentation call will be recorded for sharing after the event to all suppliers on RM6190: Technology Services 4 – Lot 6. How to register for Jaggaer: https://dft.app.jaggaer.com/  Please note that you will require a DUNS number (Dun and Bradstreet) to register. If you do not know your number access the following link to find it:  https://www.dnb.co.uk/duns-number/lookup.html, click on the D-U-N-S number section. If a DUNS number is not found, there is guidance on how to acquire one in the same place.    Should you have any technical issue registering on the system please contact the Jaggaer Helpdesk in the first instance:   Phone: 0800 069 8630  help_uk@jaggaer.comengagement31 Jul 2026scheduled

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-051305
Latest release ID052837-2026
Latest release timestampThu Jun 04 2026 12:57:40 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusplanned
Procurement methodNot published
Procurement method detailsNot published
Main procurement categoryservices
Above thresholdYes
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender value£50,000,000
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release1

Notice history

DateEventReference
4 Jun 2026planning052837-2026
19 May 2025planningUpdate022473-2025
14 May 2025planning021236-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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  "date": "2026-06-04T13:57:40+01:00",
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  "buyer": {
    "id": "GB-PPON-PTMM-2614-YJDV",
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            "id": "72222300",
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            "description": "Information technology services"
          }
        ]
      }
    ],
    "title": "Technical Support Services (TSS) ITT",
    "value": {
      "amount": 50000000,
      "currency": "GBP",
      "amountGross": 60000000
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Driver and Vehicle Standards Agency (DVSA) TSS contract provides operational support to our core digital services. TSS currently supports 17 services or applications. These services include MOT, Theory Test, VOL, CVS, DES, and others, hosted primarily on AWS, Azure and MS Dynamics. The contract also provides 24/7 operational support for some services  which underpins DVSA’s Service Support Model. \nThis contract includes several high level functions but not every function is consumed by each service. \n2nd and 3rd Line Support \nMajor Incident Management \nApplication Support\nService Management \nPlatform Operational Support \nData Management \nSecurity operations\nChange, Release & Deployment Coordination\nProblem & Knowledge Management",
    "communication": {
      "futureNoticeDate": "2026-08-03T23:59:59+01:00"
    },
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  },
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  ],
  "language": "en",
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        "id": "052837-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/052837-2026",
        "format": "text/html",
        "noticeType": "UK2",
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    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-07-31T23:59:59+01:00",
        "description": "Preliminary Market Engagement is open ONLY to supplier registered under framework CCS RM6190: Technology Services 4 – Lot 6\nDVSA will be holding a supplier event where we share information on the requirement and the tender process as known at this stage. Following the event there will be a follow up with a consultation questionnaire where suppliers will be encouraged to provide feedback on the proposed procurement. The DVSA reserve the right to hold further market engagement events at its discretion.\nPreliminary Market Engagement Presentation Registration (on Jaggaer see below) Date by: 10 June 2026 12:00/midday\nPreliminary Market Engagement Presentation Date on: 11 June 2026 - 2:30pm to 3:30pm - suppliers will be sent a Teams invite prior to the 11th June.\nFeedback Consultation Deadline: 19 June 2026 12:00/midday\nJaggaer Registration Deadline:\nSuppliers will need to confirm registration on Jaggaer by 10 June 2026 12:00/midday. Suppliers who have registered will then be sent a Teams meeting to join a video call for the Preliminary Market Engagement Presentation. The Preliminary Market Engagement Presentation call will be recorded for sharing after the event to all suppliers on RM6190: Technology Services 4 – Lot 6.\nHow to register for Jaggaer: \nhttps://dft.app.jaggaer.com/  \nPlease note that you will require a DUNS number (Dun and Bradstreet) to register. If you do not know your number access the following link to find it: \nhttps://www.dnb.co.uk/duns-number/lookup.html, click on the D-U-N-S number section. If a DUNS number is not found, there is guidance on how to acquire one in the same place.   \nShould you have any technical issue registering on the system please contact the Jaggaer Helpdesk in the first instance:  \nPhone: 0800 069 8630 \nhelp_uk@jaggaer.com"
      }
    ]
  },
  "initiationType": "tender"
}
Complete JSON history (3 releases)
4 Jun 2026 · 052837-2026 · planning
{
  "id": "052837-2026",
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  "date": "2026-06-04T13:57:40+01:00",
  "ocid": "ocds-h6vhtk-051305",
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    "name": "Driver and Vehicle Standards Agency"
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        }
      }
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    "items": [
      {
        "id": "1",
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        "additionalClassifications": [
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          }
        ]
      }
    ],
    "title": "Technical Support Services (TSS) ITT",
    "value": {
      "amount": 50000000,
      "currency": "GBP",
      "amountGross": 60000000
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
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    "description": "The Driver and Vehicle Standards Agency (DVSA) TSS contract provides operational support to our core digital services. TSS currently supports 17 services or applications. These services include MOT, Theory Test, VOL, CVS, DES, and others, hosted primarily on AWS, Azure and MS Dynamics. The contract also provides 24/7 operational support for some services  which underpins DVSA’s Service Support Model. \nThis contract includes several high level functions but not every function is consumed by each service. \n2nd and 3rd Line Support \nMajor Incident Management \nApplication Support\nService Management \nPlatform Operational Support \nData Management \nSecurity operations\nChange, Release & Deployment Coordination\nProblem & Knowledge Management",
    "communication": {
      "futureNoticeDate": "2026-08-03T23:59:59+01:00"
    },
    "aboveThreshold": true,
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  },
  "buyerID": [],
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    {
      "id": "GB-PPON-PTMM-2614-YJDV",
      "name": "Driver and Vehicle Standards Agency",
      "roles": [
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        "region": "UKK11",
        "country": "GB",
        "locality": "Bristol",
        "postalCode": "BS5 0DA",
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        "streetAddress": "Berkeley House, Croydon Street"
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      }
    }
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  "language": "en",
  "planning": {
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        "id": "052837-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/052837-2026",
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        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-06-04T13:57:40+01:00"
      }
    ],
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        "id": "engagement",
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        "dueDate": "2026-07-31T23:59:59+01:00",
        "description": "Preliminary Market Engagement is open ONLY to supplier registered under framework CCS RM6190: Technology Services 4 – Lot 6\nDVSA will be holding a supplier event where we share information on the requirement and the tender process as known at this stage. Following the event there will be a follow up with a consultation questionnaire where suppliers will be encouraged to provide feedback on the proposed procurement. The DVSA reserve the right to hold further market engagement events at its discretion.\nPreliminary Market Engagement Presentation Registration (on Jaggaer see below) Date by: 10 June 2026 12:00/midday\nPreliminary Market Engagement Presentation Date on: 11 June 2026 - 2:30pm to 3:30pm - suppliers will be sent a Teams invite prior to the 11th June.\nFeedback Consultation Deadline: 19 June 2026 12:00/midday\nJaggaer Registration Deadline:\nSuppliers will need to confirm registration on Jaggaer by 10 June 2026 12:00/midday. Suppliers who have registered will then be sent a Teams meeting to join a video call for the Preliminary Market Engagement Presentation. The Preliminary Market Engagement Presentation call will be recorded for sharing after the event to all suppliers on RM6190: Technology Services 4 – Lot 6.\nHow to register for Jaggaer: \nhttps://dft.app.jaggaer.com/  \nPlease note that you will require a DUNS number (Dun and Bradstreet) to register. If you do not know your number access the following link to find it: \nhttps://www.dnb.co.uk/duns-number/lookup.html, click on the D-U-N-S number section. If a DUNS number is not found, there is guidance on how to acquire one in the same place.   \nShould you have any technical issue registering on the system please contact the Jaggaer Helpdesk in the first instance:  \nPhone: 0800 069 8630 \nhelp_uk@jaggaer.com"
      }
    ]
  },
  "initiationType": "tender"
}
19 May 2025 · 022473-2025 · planningUpdate
{
  "id": "022473-2025",
  "tag": [
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  ],
  "date": "2025-05-19T10:20:10+01:00",
  "ocid": "ocds-h6vhtk-051305",
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    "id": "GB-PPON-PTMM-2614-YJDV",
    "name": "Driver and Vehicle Standards Agency"
  },
  "tender": {
    "id": "ocds-h6vhtk-051305",
    "lots": [
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        "status": "planned",
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          "startDate": "2027-02-02T00:00:00+00:00"
        }
      }
    ],
    "items": [
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        "id": "1",
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        "deliveryAddresses": [
          {
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            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Technical Support Services ITT",
    "value": {
      "amount": 50000000,
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    },
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    "aboveThreshold": true,
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      },
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  "initiationType": "tender"
}
14 May 2025 · 021236-2025 · planning
{
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  "date": "2025-05-14T12:49:15+01:00",
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        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
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    "value": {
      "amount": 50000000,
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      },
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        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2025-05-14T12:49:15+01:00"
      }
    ]
  },
  "initiationType": "tender"
}