Official UK procurement notice
Taxi Booking Management Service (Taxi Aggregator)
Authority: Transport for Wales Rail Limited (Utility Buyer) (Public body)
What is being bought
Published requirement descriptionTransport for Wales Rail Ltd (TfWRL) is seeking to appoint a Supplier to provide a comprehensive Taxi Aggregator platform to support the booking, management, and monitoring of all taxi requirements. The platform must ensure reliable, on time services and meet TfWRL’s operational and quality standards.
The successful Supplier will be responsible for delivering:
- An easy to use online booking portal/app with real time tracking and reporting capabilities.
- A wide and resilient Supplier network able to service the entire TfWRL network area and cross border requirements.
- A24/7/365 call centre.
- Access to a range of vehicle types, including (but not limited to) WAV taxis.
- A robust complaints handling process to fully investigate and resolve issues raised.
- A dedicated account manager as the primary point of contact for TfWRL.
- How the procedure runs: As per ITT Documentation
CPV: Application service providers · Public road transport services · Software package and information systems · Special-purpose road passenger-transport services · Taxi services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£17,400,000
- Economic & financial standing
As per ITT Documentation
- Technical & professional ability
As per ITT Documentation
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality: 50%
- Commercial: 40%
- Social Value: 10%
Published award criteria (3)
- Quality: Quality Weighting
- Commercial: Commercial Weighting
- Social Value: Social Value Weighting
- Economic & financial standing
As per ITT Documentation
- Technical & professional ability
As per ITT Documentation
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 5 Dec 2025, 14:22 GMT
- Last source update
- 19 Jun 2026, 16:23 BST
- Award evaluation window
- Submission end – 29 May 2026
- Authority reference
TFW0988.00- FTS notice number
2026/S 000-030601- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05efe0Find a Tender- Contract terms summary
As per ITT Documentation
- How it runs
As per ITT Documentation
- Risks
As per ITT Documentation
How it was run
Official notice- Submission deadline
- 27 Apr 2026, 12:00 BST
- Clarification deadline
- 16 Apr 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en, cy
Via eTenderWales portal (etenderwales.ukp.app.jaggaer.com ↗) using the following Access Codes:
- Project_62675
- Itt_124065
Timeline
5 Dec 2025 → 1 Nov 2026 · 11 dates- Planning notice published319 days ago5 Dec 2025, 14:22 GMT
- Market engagement237 days ago25 Feb 2026, 23:59 GMT
TfW are inviting suppliers to respond to a short questionnaire to gauge what interest is in the market for these services. The responses will be analysed carefully and which form the basis of our procurement strategy and any future tender.
Please respond using the link in the following Microsoft form by pasting into your browser
- Next notice expected211 days ago23 Mar 2026, 23:59 GMT
- Tender notice published202 days ago1 Apr 2026, 17:08 BST
- Clarification questions by187 days ago16 Apr 2026, 12:00 BST
- Submission deadline176 days ago27 Apr 2026, 12:00 BST
- Award decision expected by144 days ago29 May 2026, 23:59 BST
- Assessment summaries sent126 days ago17 Jun 2026, 00:00 BST
- Latest notice published123 days ago19 Jun 2026, 16:23 BST
- Standstill ends112 days ago30 Jun 2026, 23:59 BST
- Today20 Oct 2026
- Contract startsin 11 days1 Nov 2026
Notice history
10 events · 4 releases on Find a Tender · since 5 Dec 2025- Pipeline notice published5 Dec 2025, 14:22 GMTUK1
- Preliminary market engagement notice published19 Feb 2026, 13:18 GMTUK2
- Published value updated to £17,400,00019 Feb 2026, 13:18 GMTwas £40,000,000
- Tender notice published1 Apr 2026, 17:08 BSTUK4
- Status changed to active1 Apr 2026, 17:08 BST
- Procurement method changed1 Apr 2026, 17:08 BST
- Deadline published: 27 Apr 2026, 12:00 BST1 Apr 2026, 17:08 BST
- Contract award notice published19 Jun 2026, 16:23 BSTUK6
- Status changed to complete19 Jun 2026, 16:23 BST
- Contract signature expected1 Jul 2026, 23:59 BSTscheduled
Routine re-releases (4)
- 2025-12: 1 release · 5 Dec 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| CMAC Group UK LtdTFW0988.00 - Taxi Booking Management Service (Aggregator)1 Nov 2026 – 31 Oct 2028 · up to 31 Oct 2031Extensions: 2+1+1+1 - with extension options at TfWRL's discretion. · Options: Please note that the estimated Contract Value of £17,400,000.00 (ex VAT) is not guaranteed and will depend on actual usage in line with the rates submitted at ITT stage. TfW are not committed to spend up to this value. | £17,400,000 | 17 Jun 2026standstill to 30 Jun 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1final-stage tenders · 4 at stage one | 0 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- CMAC Group UK LtdAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender