Official UK procurement notice
Synergy Business Process Services (BPS)
Authority: Department for Work & Pensions (Central government)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionProvision of a best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.
CPV: Business and management consultancy and related services · Business services: law, marketing, consulting, recruitment, printing and security · Data services · Data storage services · IT services: consulting, software development, Internet and support · Industry specific software package · Payroll management services · Personnel and payroll services · Personnel services except placement and supply services · Sales and purchases recording services · Software package and information systems · Software support services · +2 more
The lotProcurement structure
single lot · value publishedLot #1The Authority sought to engage the market to work with The Synergy Programme and its…AwardedRenewalPublished value£958,700,000
The Authority sought to engage the market to work with The Synergy Programme and its stakeholders to ensure the delivery of a best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.<br/>The Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy.<br/>The Synergy Programme comprises the following central Government Departments (Departments) and their Arm’s Length Bodies (ALBs).<br/>- Ministry of Justice (MoJ);<br/>- Department for Work and Pensions (DWP);<br/>- Department for the Environment, Food and Rural Affairs (DEFRA); and<br/>- Home Office (HO).<br/>DWP are currently the lead contracting authority for The Synergy Programme.<br/>The prime driver of the Synergy Programme is to drive significant business transformation across four cluster Departments and their ALBs.<br/>The Synergy Programme will drive significant business transformation across four major Departments and their ALBs in support of this ambition. Additionally, the government has set out ambitious objectives to put sustainability at the heart of our government services.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical Envelope: 60%
- price: 30%
- Social Value: 10%
Published award criteria (3)
- Technical Envelope: 60
- Social Value: 10
- Price: 30
- Suitability
In accordance with Regulations 57, 58 and 60 of the Public Contracts Regulations 2015, tenderers will be assessed in accordance with the Public Contract Regulations 2015, on the basis of information provided in response to the Selection Questionnaire.
The full suite of tender documentation, including specification and specific details of the "Competitive Procedure with Negotiation" relating to this procurement exercise can be found at the following link under Ref PQQ_28942:
- Staff
- Names and qualifications of delivery staff must be submitted
- Successive reduction
- Candidates will be reduced successively across stages
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Competitive procedure with negotiation
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 28 Mar 2024, 17:42 GMT
- Last source update
- 12 Mar 2026, 10:53 GMT
- Authority reference
C5167- FTS notice number
2026/S 000-022214- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-044e97Find a Tender
- Performance terms
Contract performance conditions may relate in particular to social and environmental considerations.
The full suite of tender documentation, including specification and specific details of the "Competitive Procedure with Negotiation" relating to this procurement exercise can be found at the following link under Ref PQQ_28942:
- Review procedure
Review procedures are as set out in the Public Contracts Regulations 2015. Proceedings<br/>under the Public Contracts Regulations 2015 are time limited, and any such proceedings<br/>must be brought in the High Court of England and Wales.
Publisher note: Suppliers Instructions: How to Express Interest in this Tender: 1. Register on the eSourcing portal (this is only required once): https://dwp.bravosolution.co.uk & click the link to register - Accept the terms & conditions & click 'continue' - Enter your correct business & user details - Note your chosen username & click 'Save'. You will receive an email with your password (keep this secure) 2. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) - Click on the relevant exercise to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (A secure area reserved for your projects only) -You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box 3. Responding to the tender - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining) - You can now use the 'Messages' function to communicate with the buyer and seek any clarification - Note the deadline for completion. Follow the onscreen instructions to complete the PQQ/ ITT - There may be a mixture of online & offline actions to complete (detailed online help available). To submit your reply use the 'Submit Response' button (top of the page). For further assistance please consult the online help, or the eTendering help desk. DWP expressly reserves the rights(i)to use a reverse auction; (ii)to cancel this procurement at any stage; (iii)to not award any contract as a result of the procurement process commenced by publication of this notice; (iv)and in no circumstances will DWP be liable for any costs incurred by potential suppliers.
How it was run
Official notice- Submission deadline
- 10 Oct 2024, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 360 days from the deadline
Timeline
31 Jul 2024 → 12 Mar 2026 · 4 dates- Next notice expected31 Jul 2024, 00:00 BST
- Submission deadline10 Oct 2024, 12:00 BST
- Invitations to tender expected5 Nov 2024
- Notice published225 days ago12 Mar 2026, 10:53 GMT
Notice history
6 events · 3 releases on Find a Tender · since 9 Sept 2024- Published value updated to £958,700,0009 Sept 2024, 16:14 BSTwas £100
- Status changed to active9 Sept 2024, 16:14 BST
- Procurement method changed9 Sept 2024, 16:14 BST
- Deadline published: 10 Oct 2024, 12:00 BST9 Sept 2024, 16:14 BST
- Status changed to complete12 Mar 2026, 10:53 GMT
- Buyer details updated12 Mar 2026, 10:53 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Capita Business Services LtdSubcontracting: Technical and professional services | £873,410,000 † | — | Awarded |
Contracts
Contract 022214-2026-1 · Capita Business Services Ltd
- Signed
- 2 Mar 2026
- Value
- £873,410,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic | 0 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Department for Work and PensionsContracting authorityCentral purchasing bodyMinistry or any other national or federal authority, including their regional or local subdivisionsGeneral public services
Dispute resolution & review bodies
- High CourtReview body
- Royal Courts of JusticeReview body
Bidders & participating suppliers
1 commercial party on the notice- Capita Business Services LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria