Synergy Business Process Services (BPS)

{
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  "date": "2026-03-12T10:53:56Z",
  "ocid": "ocds-h6vhtk-044e97",
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    "name": "Department for Work & Pensions"
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        "description": "The Authority sought to engage the market to work with The Synergy Programme and its stakeholders to ensure the delivery of a best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.<br/>The Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy.<br/>The Synergy Programme comprises the following central Government Departments (Departments) and their Arm’s Length Bodies (ALBs).<br/>- Ministry of Justice (MoJ);<br/>- Department for Work and Pensions (DWP);<br/>- Department for the Environment, Food and Rural Affairs (DEFRA); and<br/>- Home Office (HO).<br/>DWP are currently the lead contracting authority for The Synergy Programme.<br/>The prime driver of the Synergy Programme is to drive significant business transformation across four cluster Departments and their ALBs.<br/>The Synergy Programme will drive significant business transformation across four major Departments and their ALBs in support of this ambition. Additionally, the government has set out ambitious objectives to put sustainability at the heart of our government services.",
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    "title": "Synergy Business Process Services (BPS)",
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    "description": "Provision of a best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.",
    "reviewDetails": "Review procedures are as set out in the Public Contracts Regulations 2015. Proceedings<br/>under the Public Contracts Regulations 2015 are time limited, and any such proceedings<br/>must be brought in the High Court of England and Wales.",
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        "countryName": "United Kingdom",
        "streetAddress": "Caxton House, 6-12 Tothill Street, London, SW1H 9NA"
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        "name": "Jonathan McWilliams",
        "email": "jonathan.mcwilliams@dwp.gov.uk"
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        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
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        "url": "https://theroyalcourtsofjustice.com/"
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      "awardID": "022214-2026-1",
      "dateSigned": "2026-03-02T00:00:00Z"
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}

{
  "id": "028834-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-09-09T16:14:20+01:00",
  "ocid": "ocds-h6vhtk-044e97",
  "buyer": {
    "id": "GB-FTS-18614",
    "name": "Department for Work and Pensions"
  },
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        "id": "1",
        "value": {
          "amount": 958700000,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "The Authority may extend the service by up to three further years from the date of expiry of the initial term."
        },
        "renewal": {
          "description": "Up to 36 months, increment(s) to be defined by the Authority. Please note, this up to 36 month extension option is included in the above duration of 120 months (i.e. the initial contract term is 84 months)."
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "The Authority intends to commence a single procurement for Synergy Business Process Services (BPS) through a Competitive Procedure with Negotiation (under Regulation 29 of the Public Contracts Regulations 2015).\nThe Synergy BPS is intended to deliver modern and innovative value for money services which maximise positive user experience. The BPS supplier will also be challenged to continuously evolve, improve, and optimise service delivery over the course of the contract.\nThe Authority has not included the support of the existing SOP platform and the provision of service utilising the SOP within the scope of this procurement. The BPS services which are the subject of this procurement will be delivered utilising the Synergy Technology Platform (comprised of an Enterprise Resource Planning (ERP) solution and systems integration services which are also out of scope as it is being procured under a separate agreement). The BPS supplier will be expected to work with the technology provider and systems integrator to develop the design of the BPS solution.\nThe Authority proposes conducting a single procurement process to award a single contract for the Synergy BPS. However, bidding as a consortium, or as a prime contractor with the use of a range of subcontractors, will be permitted to encourage the delivery of the best overall solution.\nThe Authority will be conducting this procurement in accordance with the Public Contracts Regulations 2015 (as amended).\nMore specifically the Authority will be utilising the \"Competitive Procedure with Negotiation\" (CPN) procurement procedure.\nThe full suite of tender documentation, including specification and specific details of the \"Competitive Procedure with Negotiation\" relating to this procurement exercise can be found at the following link under Ref PQQ_28942:\nhttps://dwp.bravosolution.co.uk/web/login.shtml\nSuppliers will be required to register for the procurement event in order to access the documentation.\nThe Authority intends to undertake a remote procurement launch event to be conducted via MS Teams. This will take place on 17th September 2024 at 11:00 BST. The joining instructions of the event are contained within the 'SQ Instructions to Suppliers' document.",
        "secondStage": {
          "maximumCandidates": 4
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        "awardCriteria": {
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            {
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          "description": "The full suite of tender documentation, including specification and specific details of the “Competitive Procedure with Negotiation” relating to this procurement exercise can be found at the following link under Ref PQQ_28942:\nhttps://dwp.bravosolution.co.uk/web/login.shtml"
        }
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        ]
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    ],
    "title": "Synergy Business Process Services",
    "value": {
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    "description": "The Authority is seeking to engage the market to work with The Synergy Programme and its stakeholders to ensure the delivery of best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.\nThe Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy.\nThe Synergy Programme comprises the following central Government Departments (Departments) and their Arm’s Length Bodies (ALBs).\n• Ministry of Justice (MoJ);\n• Department for Work and Pensions (DWP);\n• Department for the Environment, Food and Rural Affairs (DEFRA); and\n• Home Office (HO).\nDWP are currently the lead contracting authority for The Synergy Programme.\nThe prime driver of the Synergy Programme is to drive significant business transformation across four cluster Departments and their ALBs. The Synergy Programme, together with the successful suppliers will further develop a new Common Operating Model (COM) and introduce a new user-centric service including common data standards.\nThe COM design will continually evolve throughout the delivery of the Programme. As a result, benefits will also continue to evolve over time. This will help identify additional benefits for the Programme and provide more robust data and narrative to justify the current benefits profile.\nThe Synergy Programme will achieve its objectives for transformation of the back office services through investing in the development of a COM to drive a high level of convergence, the introduction of a high-performing, user-centric Future Shared Services Organisation (FSSO), development of standardised processes and introduction of common data standards.\nThe COVID pandemic, and the challenging fiscal environment that has followed as a result, has heightened the drive and need for more effective and efficient delivery by all Government Departments. Key to this ambition will be the ability to capture, manage and improve the quality of Finance and HR data to enable better informed decisions. The Synergy Programme will drive significant business transformation across four major Departments and their ALBs in support of this ambition. Additionally, the government has set out ambitious objectives to put sustainability at the heart of our government services. Greening government: ICT and digital services strategy 2020 to 2025 - GOV.UK (www.gov.uk) and Greening Government Commitments 2021 to 2025 - GOV.UK   (www.gov.uk)\nhttps://www.gov.uk/government/publications/greening-government-ict-and-digital-services-strategy-2020-2025 and Greening government commitments 2021 to 2025 - GOV.UK (www.gov.uk).\nThe Synergy Programme has circa 280,000 employees between the Departments and their ALBs and the    Departments have a commonality of currently using the same outsourced BPS Partner, Shared Services Connected Limited (SSCL).",
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      "performanceTerms": "Contract performance conditions may relate in particular to social and environmental considerations.\nThe full suite of tender documentation, including specification and specific details of the \"Competitive Procedure with Negotiation\" relating to this procurement exercise can be found at the following link under Ref PQQ_28942:\nhttps://dwp.bravosolution.co.uk/web/login.shtml"
    },
    "hasRecurrence": false,
    "reviewDetails": "Review procedures are as set out in the Public Contracts Regulations 2015. Proceedings under the Public Contracts Regulations 2015 are time limited, and any such proceedings must be brought in the High Court of England and Wales",
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          "description": "In accordance with Regulations 57, 58 and 60 of the Public Contracts Regulations 2015, tenderers will be assessed in accordance with the Public Contract Regulations 2015, on the basis of information provided in response to the Selection Questionnaire.\nThe full suite of tender documentation, including specification and specific details of the \"Competitive Procedure with Negotiation\" relating to this procurement exercise can be found at the following link under Ref PQQ_28942:\nhttps://dwp.bravosolution.co.uk/web/login.shtml"
        }
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        "countryName": "United Kingdom",
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  ],
  "language": "en",
  "description": "Suppliers Instructions:\nHow to Express Interest in this Tender:\n1. Register on the eSourcing portal (this is only required once):\nhttps://dwp.bravosolution.co.uk & click the link to register - Accept the terms & conditions & click 'continue' - Enter your correct business & user details - Note your chosen username & click 'Save'. You will receive an email with your password (keep this secure)\n2. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) - Click on the relevant exercise to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (A secure area reserved for your projects only) -You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box\n3. Responding to the tender - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining) - You can now use the 'Messages' function to communicate with the buyer and seek any clarification - Note the deadline for completion. Follow the onscreen instructions to complete the PQQ/ ITT - There may be a mixture of online & offline actions to complete (detailed online help available). To submit your reply use the 'Submit Response' button (top of the page).\nFor further assistance please consult the online help, or the eTendering help desk.\nDWP expressly reserves the rights(i)to use a reverse auction; (ii)to cancel this procurement at any stage; (iii)to not award any contract as a result of the procurement process commenced by publication of this notice; (iv)and in no circumstances will DWP be liable for any costs incurred by potential suppliers.",
  "initiationType": "tender"
}