Official UK procurement notice
Support at Home (Domiciliary Care) Services - North East Lincolnshire
Authority: NHS Humber and North Yorkshire Integrated Care Board (ICB) (NHS & healthcare)
What is being bought4 lots · detail below
Published requirement descriptionNHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process.
This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL).
The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience.
- Geographical Areas (Lot 1 (a, b, and c))
- Delivery of high-quality domiciliary care services to individuals living within their specified geographical area.
- Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support.
- Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living.
- Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer.
- Enhanced Support at Home (Lot 2)
- Provision of intensive support to individuals with complex care needs.
- Includes promoting health resilience and avoiding unnecessary hospital admissions.
- Carers Breaks Provision (Lot 3)
- Delivery of flexible respite care to support informal carers.
- Must include planned and emergency breaks with tailored services to meet carers' and service users' needs.
- System Resilience Provision (Lot 4)
- Support during peak times and emergencies.
- Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.
CPV: Health and social work services
Lots and requirements (4)Procurement structure
4 lots · all with a published value (£58,074,170 together) · win at most 2 of them · same evaluation weights on every lotLot #1Geographical AreasCancelledPublished value£45,980,000
Support at Home (Domiciliary Care) Services
Lot #2Enhanced Support at HomeCancelledPublished value£3,875,000
Lot #3Carers Breaks ProvisionCancelledPublished value£4,525,000
Lot #4System Resilience ProvisionCancelledPublished value£3,694,170
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (1)
- Price is not the only award criterion and all criteria are stated only in the procurement documents: 100%
Published award criteria (1)
- Price is not the only award criterion and all criteria are stated only in the procurement documents: 100
- Price carries 100 of 100 points: a 10% discount moves about 10 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 10 Feb 2025, 15:57 GMT
- Last source update
- 3 Jul 2025, 09:38 BST
- Award evaluation window
- 19 Mar 2025 – …
- Authority reference
C337775- FTS notice number
2025/S 000-036999- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04dd5cFind a Tender
- Electronic trading
- e-invoicing allowed · electronic payment
How it was run
Official notice- Submission deadline
- 19 Mar 2025, 13:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 19 Mar 2025, 13:15 GMT
Timeline
19 Mar 2025 → 3 Jul 2025 · 3 dates- Submission deadline19 Mar 2025, 13:00 GMT
- Bids opened19 Mar 2025, 13:15 GMT
- Notice published3 Jul 2025, 09:38 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete3 Jul 2025, 09:38 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Not linked to a lot1 award | |||
| Comfort Call Ltd, Hales Group Ltd, Health Now LimitedSME, Humberside Independent Care Association LTD, Nurtrio LtdSMEjoint award | £58,074,170 † | — | Awarded |
Contracts
Contract 036999-2025-1 · Comfort Call Ltd, Hales Group Ltd, Health Now LimitedSME, Humberside Independent Care Association LTD, Nurtrio LtdSME
- Signed
- 19 May 2025
- Value
- £58,074,170
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 38bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High Court of England and Wales Royal Courts of JusticeReview body
- NHS England Independent Patient Choice and Procurement PanelReview body
Bidders & participating suppliers
5 commercial parties on the notice- COMFORT CALL LIMITEDAwarded supplier
- HALES GROUP LIMITEDAwarded supplier
- Health Now LtdAwarded supplier
- Humberside Independent Care Association LimitedAwarded supplier
- Nurtrio LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.