Software Communications Tool Request for Information

{
  "id": "080292-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-12-05T15:54:53Z",
  "ocid": "ocds-h6vhtk-05f00b",
  "buyer": {
    "id": "GB-PPON-PBHC-6261-BLLQ",
    "name": "ANIMAL AND PLANT HEALTH AGENCY"
  },
  "tender": {
    "id": "ocds-h6vhtk-05f00b",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2029-05-30T23:59:59+01:00",
          "startDate": "2026-05-30T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "Software Communications Tool Request for Information",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "techniques": {
      "hasFrameworkAgreement": true
    },
    "description": "APHA is seeking software solutions to enhance staff communication and soft skills. Our diverse workforce—including inspectors, scientists, and customer service teams—regularly interacts with stakeholders such as farmers and livestock keepers, where clear and empathetic communication is vital. We aim to procure tools that allow staff to practice real-life scenarios, identify early signs of escalation, and apply effective strategies to manage challenging interactions. This investment will help us build confidence, strengthen relationships, and deliver exceptional customer service. Please see attached the Request for Information. If you have any access issues, please email me: izabella.roberts@defra.gov.uk\nPlease note that the contract start and end dates are just indicative.",
    "aboveThreshold": false,
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-PPON-PBHC-6261-BLLQ",
      "name": "ANIMAL AND PLANT HEALTH AGENCY",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "country": "GB",
        "locality": "London",
        "postalCode": "SW1P 4DF",
        "countryName": "United Kingdom",
        "streetAddress": "Seacole Building, 2 Marsham Street"
      },
      "details": {
        "url": "https://defra-family.force.com/s/Welcome",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PBHC-6261-BLLQ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Izabella Roberts",
        "email": "izabella.roberts@defra.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "080292-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/080292-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-12-05T15:54:53Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-01-19T23:59:59Z",
        "description": "Please see attached a Request for Information for the Software Communications Tool project."
      }
    ]
  },
  "initiationType": "tender"
}