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plannedFind a Tender · planning Update

Service Quality Regime

Buyer: SE TRAINS LIMITED →

BuyerSE TRAINS LIMITED
Statusplanned
Deadline31 Jul 2026
Value£1,032,000
Published20 Mar 2026

What is being bought

Lot 1 - Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register. Lot 2 - The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.

Delivery location

UKJ4, GB · UKJ4, GB

Categories

System quality assurance assessment and review services 72225000

Lot details

Provision of Auditors (People)

Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register

Statusplanned
Value£912,000
Contract periodFrom 1 Apr 2027 to 31 Mar 2030
SME suitabilitySuitable for SMEs

Provision of an Auditing App

The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.

Statusplanned
Value£120,000
Contract periodFrom 1 Apr 2027 to 31 Mar 2030
SME suitabilitySuitable for SMEs

What is included

ItemCategoryQuantity
1System quality assurance assessment and review servicesNot published
2System quality assurance assessment and review servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is System quality assurance assessment and review services (72225000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 726,9771 median · 15.3 average (2,625 of 6,977 with a bid count)1.9 average (3,127 of 6,977 with named award suppliers)Not published
Same buyer3Not publishedNot publishedNot published
Delivery region: UKJ4241 median · 2.1 average (15 of 24 with a bid count)1 average (16 of 24 with named award suppliers)Not published
Similar published value (0.5×–2×)3843.5 median · 10.3 average (4 of 384 with a bid count)2.3 average (4 of 384 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyallowed
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetValue not published
No-engagement rationaleNot published
Planning documents1
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0665d7
Latest release ID025762-2026
Latest release timestampFri Mar 20 2026 13:02:11 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusplanned
Procurement methodopen
Procurement method detailsCompetitive flexible procedure
Main procurement categoryservices
Above thresholdYes
Legal basis2023/54
Tender period: startNot published
Tender period: end2026-07-31T17:00:00+01:00
Expression of interest deadlineNot published
Enquiry deadline2026-04-20T23:59:00+01:00
Award period: startNot published
Award period: end2026-11-01T23:59:59Z
Submission method detailsNot published
Submission languagesen
Electronic catalogue policyNot published
Total tender value£1,032,000
Tender lots in source2
Tender items in source2
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release1

Notice history

DateEventReference
20 Mar 2026planningUpdate025762-2026
10 Mar 2026planning021132-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (2 releases)
20 Mar 2026 · 025762-2026 · planningUpdate
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10 Mar 2026 · 021132-2026 · planning
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      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "parties": [
    {
      "id": "GB-COH-03266762",
      "name": "SE TRAINS LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE1 2AU",
        "countryName": "United Kingdom",
        "streetAddress": "Second Floor"
      },
      "details": {
        "classifications": [
          {
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE",
            "description": "Public undertaking"
          }
        ]
      },
      "identifier": {
        "id": "03266762",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "procurement@southeasternrailway.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PWRR-2348-DXXP",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "021132-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/021132-2026",
        "format": "text/html",
        "noticeType": "UK3",
        "description": "Planned procurement notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-03-10T08:25:50Z"
      }
    ]
  },
  "initiationType": "tender"
}