Service Quality Inspections and System

{
  "id": "060946-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-06-29T17:35:03+01:00",
  "ocid": "ocds-h6vhtk-06bf86",
  "buyer": {
    "id": "GB-COH-12544897",
    "name": "GA TRAINS LIMITED"
  },
  "tender": {
    "id": "GA260015",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "contractPeriod": {
          "endDate": "2029-03-31T23:59:59+01:00",
          "startDate": "2027-04-01T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKH",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKI4",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKI5",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "71630000",
            "scheme": "CPV",
            "description": "Technical inspection and testing services"
          },
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          },
          {
            "id": "72225000",
            "scheme": "CPV",
            "description": "System quality assurance assessment and review services"
          },
          {
            "id": "72250000",
            "scheme": "CPV",
            "description": "System and support services"
          },
          {
            "id": "72316000",
            "scheme": "CPV",
            "description": "Data analysis services"
          },
          {
            "id": "79212000",
            "scheme": "CPV",
            "description": "Auditing services"
          },
          {
            "id": "79311200",
            "scheme": "CPV",
            "description": "Survey conduction services"
          }
        ]
      }
    ],
    "title": "Service Quality Inspections and System",
    "value": {
      "amount": 550000,
      "currency": "GBP",
      "amountGross": 660000
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "GA Trains Limited intends to undertake an open tender for the provision of a comprehensive and independent Service Quality audit programme. This programme will deliver consistent and objective assessments of stations and train services against defined standards and criteria.\nAs part of this procurement, GA is also seeking a technology-enabled solution to support the efficient capture, reporting, and management of audit findings. The solution must integrate with GA's contractor management systems, enabling the timely resolution of identified issues and supporting effective, ongoing performance monitoring.\nThe appointed (sole) supplier will be responsible for generating reliable performance insights that drive continuous improvement, enhance the overall customer experience, and provide assurance that Service Quality standards are consistently achieved.",
    "communication": {
      "futureNoticeDate": "2026-10-05T23:59:59+01:00"
    },
    "specialRegime": [
      "utilities"
    ],
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-COH-12544897",
      "name": "GA TRAINS LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI41",
        "country": "GB",
        "locality": "London",
        "postalCode": "E20 1EJ",
        "countryName": "United Kingdom",
        "streetAddress": "One Stratford Place, Montfitchet Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE",
            "description": "Public undertaking"
          }
        ]
      },
      "identifier": {
        "id": "12544897",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "procurement@greateranglia.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PNZP-3886-PVCD",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "060946-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/060946-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-06-29T17:35:03+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-07-30T23:59:59+01:00",
        "description": "GA would like to asses the capacity and capability of the current market to fulfil its requirements prior to tender launch. GA will use this data to refine its specification. \nInterested parties are invited to request a copy of the market engagement pack, which must be completed and returned in accordance with the provided instructions."
      }
    ]
  },
  "initiationType": "tender"
}