Find a TenderAwarded

Published 26 Jun 2024, 08:44 BST

Official UK procurement notice

Revenues and Housing Benefits Processing Support Service

Official notice

Authority: London Borough of Harrow (Local council)

ServicesOpen procedure

Sectors: Administration, defence and social security services (75) Delivery: UK

Published value£9,200,000published on the single lot · exc. VAT

Submissions closed 31 Jul 2024awarded 12 Dec 2024

Awarded to Capita Business Services Ltd

What is being bought

Published requirement description

Provision of the London Borough of Harrow's Council Tax, Benefits, Housing Benefit Overpayments and Business Rates Services.

CPV: Administration services

The lotProcurement structure

single lot · value published

Lot #1The Service will remotely process defined Work Types described in the Specification…AwardedRenewalPublished value£9,200,000

The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow’s Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants.

Delivery: UK

Extensions: The contract is for 5 years with an option to extend for a further 3 years followed by a further option to extend for 1 year. · The Council is looking for potential service provider to be awarded a contract for a period of 60 months with the option to extend for a further 36 months followed by a further option to extend for 12 months at the discretion of the Council.Variant bids: not allowed

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 40%Price: 50%Social value: 10%

Published award criteria (3)

Quality: 40
Social Value: 10
Price: 50

What this means for your bid

Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Yes
First published: 26 Jun 2024, 08:44 BST
Last source update: 15 Jan 2025, 09:48 GMT
Award evaluation window: 31 Jul 2024 – …
Authority reference: DN717009
FTS notice number: 2025/S 000-001295
Classification (CPV): Administration services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-0472a0 Find a Tender

How it was run

Official notice

Run through: London Tenders Portal

Supplier login requiredLanguage: EN

Access & registration note: Free regional portal

Submission deadline: 31 Jul 2024, 12:00 BST
Submission channel: {"electronicSubmission"}
Accepted languages: en
Bids opened: 31 Jul 2024, 12:00 BST

Detailed submission instructions & authority contactsFrom official release

www.londontenders.org ↗

Timeline

31 Jul 2024 → 15 Jan 2025 · 3 dates

Submission deadline
31 Jul 2024, 12:00 BST
Bids opened
31 Jul 2024, 12:00 BST
Notice published
15 Jan 2025, 09:48 GMT

Notice history

1 event · 2 releases on Find a Tender

Status changed to complete
15 Jan 2025, 09:48 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £9,551,6621 contract exc. VAT

Bids received 1

Contracts signed 1latest 12 Dec 2024

Awarded to	Value	Date	Status
Capita Business Services Ltd	£9,551,662 †	—	Awarded

Contracts

Contract 001295-2025-1 · Capita Business Services Ltd
Signed
12 Dec 2024
Value
£9,551,662
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 1 electronic	0	—	—

Contracting authority & participating public bodies

London Borough of Harrow

Contracting authorityLocal CouncilRegional or local authorityGeneral public services London Borough of Harrow, Forward Drive, Harrow, UK, HA3 8FLContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

The High CourtReview body London
The London Borough of HarrowMediation body HarrowContact email

Bidders & participating suppliers

1 commercial party on the notice

Capita Business Services LtdAwarded supplier 65 Gresham Street, London, UK, EC2V 7NQ

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria
Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria