Reseller Framework - IT Hardware and Software , Software renewals and Software Asset Management

Thames Water is looking at the opportunity to streamline its supply base for IT Hardware procurement. This activity will seek to develop a Framework Agreement to cover, but not limited to, the following; • hardware reseller services (quotation to hardware delivery); • management of hardware maintenance and support renewals (notify when they are due for renewal, ensure best value, coordinate renewal on TW behalf where applicable); • hardware disposals service; • provision of standard hardware; • ad-hoc purchases (e.g. keyboards, monitors, mobile telephony devices, end user computing hardware); • data centre hardware - ad-hoc purchases (e.g.: routers, switches), major capital requirements (e.g. servers, storage, hyper-converged infrastructure), and related services such as installation Where appropriate, Suppliers will be required to provide sufficient warranties and support for products provided under this Framework. Key requirements will include: value-for-money of reseller services, including access to special bid pricing; seamless supply provision and automated catalouge; speed and accuracy of delivery; issue resolution; OEM relationships and accreditations; capability to execute projects and provide added-value services. Thames Water intends to appoint one reseller for the supply of IT Hardware as a result of this ITN, with work being awarded on the basis of the most economically advantageous tender best value for money offered by appointed resellers for specific requirements. The framework will have no committed monetary value. Please note that Suppliers may respond to one or both Lots and may, if successful, be awarded to supply both Lot requirements.

Thames Water is looking at the opportunity to streamline its supply base for Software. This activity will seek to develop a Framework Agreement to cover, but not limited to, the following; - software reseller Services (quotation to software delivery) - management of software license, maintenance and support renewals - software disposals service; Where appropriate, Suppliers will be required to provide sufficient warranties and support for products provided under this Framework. Key requirements will include: value-for-money of reseller services, including access to special bid pricing; seamless supply provision; speed and accuracy of delivery; issue resolution; OEM relationships and accreditations; capability to execute projects and provide added-value services. Thames Water intends to appoint a minimum of one reseller (with up to a maximum of 3) as a result of this ITT, with work being awarded on the basis of the most economically advantageous tender best value for money offered by appointed resellers for specific requirements. The framework will have no committed monetary value. Individual requirements will be competed between the successful service providers, as they arise, and awarded based against award criteria will be detailed in the individual ITN. Please note that Suppliers may respond to one or both Lots and may, if successful, be awarded to supply both Lot requirements.