Request for Information - Digital Telephony

{
  "id": "075208-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-08-07T11:28:18+01:00",
  "ocid": "ocds-h6vhtk-06deec",
  "buyer": {
    "id": "GB-FTS-1538",
    "name": "Scottish Government"
  },
  "links": [
    {
      "rel": "canonical",
      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000839584"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-06deec",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "Thank you for registering an interest in this exercise. We are exploring options for digital telephony across all Scottish GP Practices.\nThe Scottish Government's Primary Care Directorate is seeking to support General Practices across Scotland in the adoption of advanced cloud-based telephony solutions. This will  improve patient access, enhance practice resilience and support modern ways of working, including remote and flexible service delivery. Suppliers are invited to demonstrate how their solutions can meet the needs of General Practice, align with the requirements set out in the Advanced Telephony Guidance, and support the transition from legacy analogue services ahead of the UK-wide PSTN switch-off in January 2027.\nWe are asking all interested suppliers to complete this RFI questionnaire with responses to the requirements outlined below. The instructions for completing the surveys and the questions can be found below. This will help us to understand the market in terms of capabilities and technology, and potential approaches to delivering a digital telephony solution."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKM"
          }
        ],
        "additionalClassifications": [
          {
            "id": "32344270",
            "scheme": "CPV",
            "description": "Radio and telephone control system"
          },
          {
            "id": "32551100",
            "scheme": "CPV",
            "description": "Telephone connections"
          },
          {
            "id": "32551200",
            "scheme": "CPV",
            "description": "Telephone exchanges"
          },
          {
            "id": "32551400",
            "scheme": "CPV",
            "description": "Telephone network"
          },
          {
            "id": "45314100",
            "scheme": "CPV",
            "description": "Installation of telephone exchanges"
          },
          {
            "id": "50334120",
            "scheme": "CPV",
            "description": "Upgrade services of telephone switching equipment"
          },
          {
            "id": "64210000",
            "scheme": "CPV",
            "description": "Telephone and data transmission services"
          },
          {
            "id": "64211000",
            "scheme": "CPV",
            "description": "Public-telephone services"
          },
          {
            "id": "64211100",
            "scheme": "CPV",
            "description": "Local telephone services"
          },
          {
            "id": "64214200",
            "scheme": "CPV",
            "description": "Telephone switchboard services"
          },
          {
            "id": "64214000",
            "scheme": "CPV",
            "description": "Dedicated-business telephone network services"
          },
          {
            "id": "64213000",
            "scheme": "CPV",
            "description": "Shared-business telephone network services"
          },
          {
            "id": "64215000",
            "scheme": "CPV",
            "description": "IP telephone services"
          },
          {
            "id": "64220000",
            "scheme": "CPV",
            "description": "Telecommunication services except telephone and data transmission services"
          }
        ]
      }
    ],
    "title": "Request for Information - Digital Telephony",
    "status": "planned",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The purpose of this RFI is to gather information on market capabilities and solutions for a forthcoming procurement exercise, to supply a Digital Telephony Service to Scottish General Practitioner (GP) Practices.\nThis RFI is not a call for competition and does not form part of any evaluation or award process.",
    "communication": {
      "atypicalToolUrl": "https://www.publiccontractsscotland.gov.uk/",
      "futureNoticeDate": "2026-12-01T00:00:00Z"
    },
    "classification": {
      "id": "64210000",
      "scheme": "CPV",
      "description": "Telephone and data transmission services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-1538",
      "name": "Scottish Government",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UKM",
        "locality": "Glasgow",
        "postalCode": "G2 8LU",
        "countryName": "United Kingdom",
        "streetAddress": "5 Atlantic Quay, 150 Broomielaw"
      },
      "details": {
        "url": "http://www.scotland.gov.uk",
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482",
        "classifications": [
          {
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Scottish Government"
      },
      "contactPoint": {
        "email": "laura.russell@gov.scot",
        "telephone": "+44 412425466"
      }
    }
  ],
  "language": "en",
  "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=839584.\n(SC Ref:839584)",
  "initiationType": "tender"
}