Realistic Training Simulation System for Fire Control Operators

{
  "id": "066242-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-10-17T11:40:13+01:00",
  "ocid": "ocds-h6vhtk-05ceac",
  "buyer": {
    "id": "GB-PPON-PMGQ-6583-JYGR",
    "name": "York and North Yorkshire Combined Authority"
  },
  "tender": {
    "id": "2526-0137",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2028-12-31T23:59:59Z",
          "startDate": "2026-01-01T00:00:00Z",
          "maxExtentDate": "2029-12-31T23:59:59Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKE2",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "34152000",
            "scheme": "CPV",
            "description": "Training simulators"
          },
          {
            "id": "35000000",
            "scheme": "CPV",
            "description": "Security, fire-fighting, police and defence equipment"
          },
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "Realistic Training Simulation System for Fire Control Operators",
    "value": {
      "amount": 40000,
      "currency": "GBP",
      "amountGross": 48000
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "This project aims to procure a training system designed to enhance the preparedness and performance of fire control operators by simulating realistic emergency call scenarios. The system will replicate a wide range of incidents and caller behaviours, enabling operators to experience and respond to lifelike situations in a controlled environment.\nObjectives:\n•\tTo provide fire control operators with immersive training experiences that closely mirror real-life emergency calls.\n•\tTo improve decision-making, communication, and stress management skills under pressure.\n•\tTo support continuous professional development through scenario-based learning.\n•\tTo ensure consistency and quality in operator training across the service.\nKey Features Required:\n•\tA library of diverse, realistic call scenarios covering various incident types (e.g., fires, RTCs, medical emergencies, false alarms).\n•\tInteractive voice simulation with dynamic caller responses.\n•\tScenario customisation to reflect local risks and operational procedures.\n•\tPerformance tracking and feedback tools for trainers and trainees.\n•\tIntegration capability with existing control room systems (if applicable).\nExpected Outcomes:\n•\tEnhanced operator confidence and competence in handling emergency calls.\n•\tReduced response times and improved accuracy in call handling.\n•\tStrengthened resilience and adaptability in high-pressure situations.\n•\tA measurable uplift in training quality and operational readiness.",
    "aboveThreshold": false,
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-PPON-PMGQ-6583-JYGR",
      "name": "York and North Yorkshire Combined Authority",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE22",
        "country": "GB",
        "locality": "Northallerton",
        "postalCode": "DL7 8AD",
        "countryName": "United Kingdom",
        "streetAddress": "County Hall, Racecourse Lane"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PMGQ-6583-JYGR",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "procurement@northyorkshire.police.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "066242-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/066242-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-10-17T11:40:13+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-11-14T23:59:59Z",
        "description": "North Yorkshire Fire and Rescue Service (NYFRS) aims to procure a training system designed to enhance the preparedness and performance of fire control operators by simulating realistic emergency call scenarios. The system will replicate a wide range of incidents and caller behaviours, enabling operators to experience and respond to lifelike situations in a controlled environment.\nObjectives:\n•\tTo provide fire control operators with immersive training experiences that closely mirror real-life emergency calls.\n•\tTo improve decision-making, communication, and stress management skills under pressure.\n•\tTo support continuous professional development through scenario-based learning.\n•\tTo ensure consistency and quality in operator training across the service.\nKey Features Required:\n•\tA library of diverse, realistic call scenarios covering various incident types (e.g., fires, RTCs, medical emergencies, false alarms).\n•\tInteractive voice simulation with dynamic caller responses.\n•\tScenario customisation to reflect local risks and operational procedures.\n•\tPerformance tracking and feedback tools for trainers and trainees.\n•\tIntegration capability with existing control room systems (if applicable).\nExpected Outcomes:\n•\tEnhanced operator confidence and competence in handling emergency calls.\n•\tReduced response times and improved accuracy in call handling.\n•\tStrengthened resilience and adaptability in high-pressure situations.\n•\tA measurable uplift in training quality and operational readiness.\nTo assist in understanding the market, and developing our Business Case and Procurement strategy, NYFRS would like to invite suitable providers to respond to the following questions:-\n1. Would your organisation be interested in bidding for a contract in relation to this requirement? Y/N\n2. With reference to the Objectives, Key Features Required and Expected Outcomes detailed above, please provide a brief outline of any relevant Solution(s) your organisation can currently offer.\n3. What is unique about your organisation's approach to this Market?\n4. Please provide an indicative rate card, and any other licensing, resourcing or costing information you feel may be relevant for implementation of the solution(s) your organisation is able to offer NYFRS.\nInformation included in response to this Market Engagement exercise will not form part of the assessment of any current or future competitive procurement exercise. \nPlease send responses to james.buckley@northyorkshire.police.uk, no later than 3pm Friday 14th November"
      }
    ]
  },
  "initiationType": "tender"
}