Official UK procurement notice
Ravensbourne University - Customer Relationship Management Solution
Authority: Ravensbourne University London (Education)
What is being bought
Published requirement descriptionRavensbourne University London requires a single Customer Relationship Management solution that pulls all interactions with students together, enabling university wide analytics and improved management of the student journey.
Tender documentation may be downloaded from: uk.eu-supply.com ↗
CPV: Contact management software development services · Customer Relation Management software development services · IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
As stated in the tender documents
- Economic & financial standing
As stated in the tender documents
Minimum: As stated in the tender documents
- Staff
- Names and qualifications of delivery staff must be submitted
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 9 Mar 2021, 18:05 GMT
- Last source update
- 15 Apr 2021, 13:51 BST
- Award evaluation window
- 19 Apr 2021 – …
- Authority reference
DF03-CRM- FTS notice number
2021/S 000-007914- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-029a05Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
As stated in the tender documents
How it was run
Official notice- Submission deadline
- 19 Apr 2021, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 19 Apr 2021, 12:00 BST
Timeline
15 Apr 2021 → 21 Jun 2021 · 4 dates- Notice published15 Apr 2021, 13:51 BST
- Submission deadline19 Apr 2021, 12:00 BST
- Bids opened19 Apr 2021, 12:00 BST
- Contract starts21 Jun 2021, 00:00 BST
Notice history
2 releases on Find a TenderPublished amendments (1)
Closing date extended till 26/4/2021. NB: No clarification requests will be accepted.
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Royal Courts of JusticeReview body
Official documents & specifications (1)
Official links; attachments are not copiedTender pack and attachments
- Technical selection criteria