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Ravensbourne University - Customer Relationship Management Solution

Buyer: Ravensbourne University London →

BuyerRavensbourne University London
StatustenderUpdate
DeadlineNot published
ValueValue not published
Published15 Apr 2021

What is being bought

Ravensbourne University London requires a single Customer Relationship Management solution that pulls all interactions with students together, enabling university wide analytics and improved management of the student journey. Tender documentation may be downloaded from: https://uk.eu-supply.com/

Categories

Customer Relation Management software development services 72212445

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is Customer Relation Management software development services (72212445); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7210,5392 median · 15.4 average (4,162 of 10,539 with a bid count)2 average (5,054 of 10,539 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-029a05
Latest release ID007914-2021
Latest release timestampThu Apr 15 2021 12:51:33 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusNot published
Procurement methodNot published
Procurement method detailsNot published
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source0
Tender items in source0
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release1

Notice history

DateEventReference
15 Apr 2021tenderUpdate007914-2021
9 Mar 2021tender004756-2021

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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  "tag": [
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  "date": "2021-04-15T13:51:33+01:00",
  "ocid": "ocds-h6vhtk-029a05",
  "buyer": {
    "id": "GB-FTS-8252",
    "name": "Ravensbourne University London "
  },
  "tender": {
    "id": "DF03-CRM",
    "title": "Ravensbourne University - Customer Relationship Management Solution",
    "amendments": [
      {
        "id": "1",
        "description": "Closing date extended till 26/4/2021. NB: No clarification requests will be accepted."
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
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    "classification": {
      "id": "72212445",
      "scheme": "CPV",
      "description": "Customer Relation Management software development services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-8252",
      "name": "Ravensbourne University London ",
      "roles": [
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      ],
      "address": {
        "region": "UKI4",
        "locality": "London",
        "postalCode": "SE10 OEW",
        "countryName": "United Kingdom",
        "streetAddress": "6 Penrose Way"
      },
      "details": {
        "url": "https://www.ravensbourne.ac.uk/",
        "buyerProfile": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/81165"
      },
      "identifier": {
        "id": "N/A",
        "legalName": "Ravensbourne University London "
      },
      "contactPoint": {
        "name": "Margaret Newson ",
        "email": "procurement@rave.ac.uk"
      }
    }
  ],
  "language": "en",
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}
Complete JSON history (2 releases)
15 Apr 2021 · 007914-2021 · tenderUpdate
{
  "id": "007914-2021",
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  "date": "2021-04-15T13:51:33+01:00",
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  "buyer": {
    "id": "GB-FTS-8252",
    "name": "Ravensbourne University London "
  },
  "tender": {
    "id": "DF03-CRM",
    "title": "Ravensbourne University - Customer Relationship Management Solution",
    "amendments": [
      {
        "id": "1",
        "description": "Closing date extended till 26/4/2021. NB: No clarification requests will be accepted."
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Ravensbourne University London requires a single Customer Relationship Management solution that pulls all interactions with students together, enabling university wide analytics and improved management of the student journey.\nTender documentation may be downloaded from: https://uk.eu-supply.com/",
    "classification": {
      "id": "72212445",
      "scheme": "CPV",
      "description": "Customer Relation Management software development services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-8252",
      "name": "Ravensbourne University London ",
      "roles": [
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      ],
      "address": {
        "region": "UKI4",
        "locality": "London",
        "postalCode": "SE10 OEW",
        "countryName": "United Kingdom",
        "streetAddress": "6 Penrose Way"
      },
      "details": {
        "url": "https://www.ravensbourne.ac.uk/",
        "buyerProfile": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/81165"
      },
      "identifier": {
        "id": "N/A",
        "legalName": "Ravensbourne University London "
      },
      "contactPoint": {
        "name": "Margaret Newson ",
        "email": "procurement@rave.ac.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
9 Mar 2021 · 004756-2021 · tender
{
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  ],
  "date": "2021-03-09T18:05:15Z",
  "ocid": "ocds-h6vhtk-029a05",
  "buyer": {
    "id": "GB-FTS-8252",
    "name": "Ravensbourne University London "
  },
  "tender": {
    "id": "DF03-CRM",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 500000,
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        },
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "Ravensbourne University London requires a single Customer Relationship Management solution that pulls all interactions with students together, enabling university wide analytics and improved management of the student journey.",
        "contractPeriod": {
          "endDate": "2026-06-20T23:59:59+01:00",
          "startDate": "2021-06-21T00:00:00+01:00"
        },
        "submissionTerms": {
          "variantPolicy": "allowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Ravensbourne University London UK"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          },
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "72212333",
            "scheme": "CPV",
            "description": "Contact management software development services"
          },
          {
            "id": "72212445",
            "scheme": "CPV",
            "description": "Customer Relation Management software development services"
          }
        ]
      }
    ],
    "title": "Ravensbourne University - Customer Relationship Management Solution",
    "value": {
      "amount": 500000,
      "currency": "GBP"
    },
    "status": "active",
    "documents": [
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2021-04-19T12:00:00+01:00"
    },
    "legalBasis": {
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      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2021-04-19T12:00:00+01:00"
    },
    "description": "Ravensbourne University London requires a single Customer Relationship Management solution that pulls all interactions with students together, enabling university wide analytics and improved management of the student journey.\nTender documentation may be downloaded from: https://uk.eu-supply.com/",
    "tenderPeriod": {
      "endDate": "2021-04-19T12:00:00+01:00"
    },
    "contractTerms": {
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      "hasElectronicPayment": true,
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    },
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    "classification": {
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    "submissionTerms": {
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      "bidValidityPeriod": {
        "durationInDays": 90
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    },
    "submissionMethod": [
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    ],
    "otherRequirements": {
      "requiresStaffNamesAndQualifications": true
    },
    "procurementMethod": "open",
    "selectionCriteria": {
      "criteria": [
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          "type": "suitability",
          "appliesTo": [
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        },
        {
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          "appliesTo": [
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          ],
          "description": "As stated in the tender documents"
        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=36946&B=LUPC",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-8252",
      "name": "Ravensbourne University London ",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UKI4",
        "locality": "London",
        "postalCode": "SE10 OEW",
        "countryName": "United Kingdom",
        "streetAddress": "6 Penrose Way"
      },
      "details": {
        "url": "https://www.ravensbourne.ac.uk/",
        "buyerProfile": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/81165",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "09",
            "scheme": "COFOG",
            "description": "Education"
          }
        ]
      },
      "identifier": {
        "id": "N/A",
        "legalName": "Ravensbourne University London "
      },
      "contactPoint": {
        "url": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=36946&B=LUPC",
        "name": "Margaret Newson ",
        "email": "procurement@rave.ac.uk"
      }
    },
    {
      "id": "GB-FTS-8253",
      "name": "Royal Courts of Justice",
      "roles": [
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      ],
      "address": {
        "locality": "London",
        "postalCode": "WC1 2LL",
        "countryName": "United Kingdom"
      },
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        "legalName": "Royal Courts of Justice"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}