Find a Tender
complete
Official procurement procedure
Provision of Microsoft Unified Support Services
No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: University of Leicester: "Provision of Microsoft Unified Support Services". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | University of Leicester | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: University of Leicester
Market Analytics
Derived from OCDS awards & bid statistics
Published history for University of Leicester. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Competition Density
6.4Bids / Report
Supplier ConcentrationHigh Concentration
Ede & RavenscroftTop vendor: 100% of attributable valuePayment Terms
Check noticePublished terms
Coverage: 9 active published awards; 7 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
| Supplier Name | Historic Awards | Attributable GBP Value |
|---|---|---|
| Ede & Ravenscroft | 1 win | £1,375,000 |
Procedure terms
Contracting AuthorityUniversity of Leicester | Procedure methodNot published | Procurement categoryNot published |
Statuscomplete | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published28 Jul 2026, 15:59 BST | Last source update28 Jul 2026, 15:59 BST | Recurring procurementNot published |
ClassificationNot published | ||
Delivery areaLocation not published | ||
OCIDocds-h6vhtk-06d59e | ||
What is being bought
Reactive and proactive support services for Microsoft products and services - desktop, on-premise (campus) hosted services, Microsoft 365 (Office 365, Sharepoint, Teams, etc) and Dynamics and wider ecosystem.
What changed
From the official release history
- Status changed to complete
28 Jul 2026, 15:59 BST - Official notice release published
28 Jul 2026, 15:59 BST - Buyer information updated
28 Jul 2026, 15:59 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedcompletePublished valueNot publishedThe source published no individual title or description for this lot.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
28 Jul 2026, 15:59 BST - Award pending
Not published · £1,109,585
Commercial outcome and competition
Awards MICROSOFT LIMITED £1,109,585 · Not published · pending |
ContractsNo contract published |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
University of Leicester
Contracting authority GB-PPON-PPNM-4297-VLCHAward and contract changes
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No related procedures published
Planning and rationale
Planning budgetNot published |
No-engagement rationaleNot published |
Procedure rationaleThe University of Leicester has a significant and growing dependency on Microsoft technologies for the delivery of its core digital infrastructure and business-critical services. Since the commencement of the previous Microsoft Unified Support agreement, the University's reliance on the Microsoft ecosystem has expanded substantially.
A Microsoft Unified Support agreement is considered the only viable route to provide comprehensive support across the University's Microsoft estate. As the software vendor and manufacturer, Microsoft is uniquely positioned to deliver end-to-end reactive and proactive support for its full product portfolio. Procuring support through alternative providers would require multiple contracts with different Microsoft partners, increasing complexity, reducing accountability, and creating gaps in service coverage.
Prior to renewal, independent market advice was sought to assess the availability and suitability of third-party support providers. This assessment concluded that while third-party support options exist, no single provider could adequately support the full range of Microsoft products utilised by the University. Furthermore, such providers remain dependent on Microsoft for product escalation and resolution of complex issues. Analysis of support cases and escalations over the previous three years demonstrated that many critical incidents would not have been resolved without direct Microsoft involvement. Engaging a third-party support provider would therefore introduce additional layers of escalation, resulting in slower response times, reduced service quality, and increased operational risk. |