Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software

{
  "id": "041035-2026",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2026-05-05T13:52:50+01:00",
  "ocid": "ocds-h6vhtk-068a59",
  "buyer": {
    "id": "GB-PPON-PCNW-8528-NRRP",
    "name": "Govia Thameslink Railway Limited"
  },
  "tender": {
    "id": "GTR1103",
    "lots": [
      {
        "id": "1",
        "value": {
          "currency": "GBP",
          "amountGross": 900000
        },
        "status": "active",
        "renewal": {
          "description": "Optional two one year extension (3+1+1)"
        },
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "type": "price",
              "numbers": [
                {
                  "number": 45,
                  "weight": "percentageExact"
                }
              ],
              "description": "Technical"
            },
            {
              "name": "Commercial",
              "type": "price",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "description": "Commercial"
            },
            {
              "name": "Legal",
              "type": "price",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "description": "Legal"
            },
            {
              "name": "Social Value",
              "type": "price",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "description": "Social Value"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-09-30T23:59:59+01:00",
          "startDate": "2026-09-30T00:00:00+01:00",
          "maxExtentDate": "2031-09-30T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI31",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72212445",
            "scheme": "CPV",
            "description": "Customer Relation Management software development services"
          }
        ]
      }
    ],
    "title": "Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software",
    "value": {
      "currency": "GBP",
      "amountGross": 900000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "041035-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/041035-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-05-05T13:52:50+01:00"
      }
    ],
    "procedure": {
      "features": "Stage 1 – Invitation to Participate \nStage 2– Invitation to Submit Initial Tenders \nStage 3 – Invitation to participate in Dialogue\nStage 4 – Final Tender Submission \nStage 5– Best and Final Offers\nStage 6 – Preferred Bidder Stage"
    },
    "amendments": [
      {
        "id": "041035-2026",
        "description": "The contract value has been reduced due to an error. \nThe original notice quoted a figure of £1,920,000 (incl VAT), this should actually be £900,000 (incl VAT)."
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2026-08-12T23:59:59+01:00"
    },
    "description": "The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data‐driven insight across digital channels.\nThese platforms will enable GTR to: \n•Deliver more relevant and personalised customer communications. \n•Run data-driven, targeted campaigns that increase engagement and spend. \n•Gain real-time insight into customer behaviour to improve campaign effectiveness. \nSimplify planning, execution, and optimisation across channels, replacing fragmented tools\nThe procurement will be conducted under the Procurement Act 2023 using the Competitive Flexible Procedure.",
    "enquiryPeriod": {
      "endDate": "2026-05-05T14:00:00+01:00"
    },
    "specialRegime": [
      "utilities"
    ],
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://goviathameslinkrailway.delta-esourcing.com",
    "procurementMethodDetails": "Competitive flexible procedure",
    "expressionOfInterestDeadline": "2026-05-22T17:00:00+01:00"
  },
  "parties": [
    {
      "id": "GB-PPON-PCNW-8528-NRRP",
      "name": "Govia Thameslink Railway Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI31",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC3R 8AJ",
        "countryName": "United Kingdom",
        "streetAddress": "24 Monument Place, Monument Street"
      },
      "details": {
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "PCNW-8528-NRRP",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Pearl Griga-Bardi",
        "email": "pearl.griga-bardi@gtrailway.com",
        "telephone": "07890 626844"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "037411-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-04-24T10:05:14+01:00",
  "ocid": "ocds-h6vhtk-068a59",
  "buyer": {
    "id": "GB-PPON-PCNW-8528-NRRP",
    "name": "Govia Thameslink Railway Limited"
  },
  "tender": {
    "id": "GTR1103",
    "lots": [
      {
        "id": "1",
        "value": {
          "currency": "GBP",
          "amountGross": 1920000
        },
        "status": "active",
        "renewal": {
          "description": "Optional two one year extension (3+1+1)"
        },
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "type": "price",
              "numbers": [
                {
                  "number": 45,
                  "weight": "percentageExact"
                }
              ],
              "description": "Technical"
            },
            {
              "name": "Commercial",
              "type": "price",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "description": "Commercial"
            },
            {
              "name": "Legal",
              "type": "price",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "description": "Legal"
            },
            {
              "name": "Social Value",
              "type": "price",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "description": "Social Value"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-09-30T23:59:59+01:00",
          "startDate": "2026-09-30T00:00:00+01:00",
          "maxExtentDate": "2031-09-30T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI31",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72212445",
            "scheme": "CPV",
            "description": "Customer Relation Management software development services"
          }
        ]
      }
    ],
    "title": "Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software",
    "value": {
      "currency": "GBP",
      "amountGross": 1920000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "037411-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/037411-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-04-24T10:05:14+01:00"
      }
    ],
    "procedure": {
      "features": "Stage 1 – Invitation to Participate \nStage 2– Invitation to Submit Initial Tenders \nStage 3 – Invitation to participate in Dialogue\nStage 4 – Final Tender Submission \nStage 5– Best and Final Offers\nStage 6 – Preferred Bidder Stage"
    },
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2026-08-12T23:59:59+01:00"
    },
    "description": "The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data‐driven insight across digital channels.\nThese platforms will enable GTR to: \n•Deliver more relevant and personalised customer communications. \n•Run data-driven, targeted campaigns that increase engagement and spend. \n•Gain real-time insight into customer behaviour to improve campaign effectiveness. \nSimplify planning, execution, and optimisation across channels, replacing fragmented tools\nThe procurement will be conducted under the Procurement Act 2023 using the Competitive Flexible Procedure.\nFor more information about this opportunity, please visit the eSourcing portal at: \nhttps://goviathameslinkrailway.delta-esourcing.com/tenders/UK-UK-London:-Customer-Relation-Management-software-development-services./7V569ERAK2\nTo respond to this opportunity, please click here: \nhttps://goviathameslinkrailway.delta-esourcing.com/respond/7V569ERAK2",
    "enquiryPeriod": {
      "endDate": "2026-04-24T17:00:00+01:00"
    },
    "specialRegime": [
      "utilities"
    ],
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://goviathameslinkrailway.delta-esourcing.com",
    "procurementMethodDetails": "Competitive flexible procedure",
    "expressionOfInterestDeadline": "2026-05-22T17:00:00+01:00"
  },
  "parties": [
    {
      "id": "GB-PPON-PCNW-8528-NRRP",
      "name": "Govia Thameslink Railway Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI31",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC3R 8AJ",
        "countryName": "United Kingdom",
        "streetAddress": "24 Monument Place, Monument Street"
      },
      "details": {
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "PCNW-8528-NRRP",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Pearl Griga-Bardi",
        "email": "pearl.griga-bardi@gtrailway.com",
        "telephone": "07890 626844"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}