Find a TenderAwardedContract details notice

Published 24 Apr 2026, 10:05 BST

Official UK procurement notice

Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software

Official notice

Authority: Thameslink Southern Great Northern Limited (TSGN) (Public body)

ServicesCompetitive flexible procedureAbove thresholdUtilitiesSME suitable

Sectors: IT Services & Software (72) Delivery: London (UKI31)

Final published estimate£900,000initial estimate £1,920,000 · 1 value update34.1% below published estimate

Submissions closed 22 May 2026awarded 15 Sept 2026

Awarded to Access UK Ltd

Contract term 3 yrsends 30 Sept 2029 · up to 30 Sept 2031 with extensions · starts 30 Sept 2026

What is being bought

Published requirement description

The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data‐driven insight across digital channels.

These platforms will enable GTR to:

•Deliver more relevant and personalised customer communications.

•Run data-driven, targeted campaigns that increase engagement and spend.

•Gain real-time insight into customer behaviour to improve campaign effectiveness.

•Simplify planning, execution, and optimisation across channels, replacing fragmented tools

How the procedure runs: Stage 1 – Invitation to Participate Stage 2– Invitation to Submit Initial Tenders Stage 3 – Invitation to participate in Dialogue Stage 4 – Final Tender Submission Stage 5– Best and Final Offers Stage 6 – Preferred Bidder Stage

CPV: Customer Relation Management software development services

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 3 yrsSMEPublished value£900,000

Contract period: 30 Sept 2026 – 30 Sept 2029 (3 yrs) · up to 30 Sept 2031 with extensionsValue: £900,000 exc. VAT · £900,000 inc. VAT

Delivery: LondonEligibility: SME eligible

Extensions: Optional two one year extension (3+1+1)

72212445 Customer Relation Management software development services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 45%Price: 45%Social value: 10%

Published sub-criteria (4)

Technical: 45%
Commercial: 40%
Legal: 5%
Social Value: 10%

Published award criteria (4)

Technical
Commercial
Legal
Social Value

What this means for your bid

Price carries 45 of 100 points: a 10% discount moves about 4.5 points. Quality carries 45 of 100: the paper moves it further than the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Competitive flexible procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Utilities
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 24 Apr 2026, 10:05 BST
Last source update: 9 Oct 2026, 11:10 BST
Award evaluation window: Submission end – 12 Aug 2026
Authority reference: GTR1103
FTS notice number: 2026/S 000-037411
Latest notice: Contract details notice (UK7)
Classification (CPV): Customer Relation Management software development services
Delivery area: London (UKI31)
Official registry OCID: ocds-h6vhtk-068a59 Find a Tender

How it runs: Stage 1 – Invitation to Participate
Stage 2– Invitation to Submit Initial Tenders
Stage 3 – Invitation to participate in Dialogue
Stage 4 – Final Tender Submission
Stage 5– Best and Final Offers
Stage 6 – Preferred Bidder Stage

How it was run

Official notice

Run through: Delta eSourcing · Who buys & how to bid on Delta

Public notice page · account needed to bidElectronic submission allowedLanguage: EN

Access & registration note: Free Select account; no DUNS asked at signup

Requests to participate (first stage): 22 May 2026, 17:00 BST
Submission deadline: 22 May 2026, 17:00 BST
Clarification deadline: 5 May 2026, 14:00 BST
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

goviathameslinkrailway.delta-esourcing.com ↗

Timeline

24 Apr 2026 → 9 Oct 2026 · 7 dates

Tender notice published180 days ago
24 Apr 2026, 10:05 BST
Clarification questions by169 days ago
5 May 2026, 14:00 BST
Submission deadline152 days ago
22 May 2026, 17:00 BST
Award decision expected by69 days ago
12 Aug 2026, 23:59 BST
Assessment summaries sent36 days ago
15 Sept 2026, 00:00 BST
Contract starts21 days ago
30 Sept 2026, 00:00 BST
Latest notice published12 days ago
9 Oct 2026, 11:10 BST

Notice history

8 events · 4 releases on Find a Tender · since 24 Apr 2026

Tender notice published
24 Apr 2026, 10:05 BST
UK4
Tender notice published
5 May 2026, 13:52 BST
UK4
Published value updated
5 May 2026, 13:52 BST
Contract award notice published
15 Sept 2026, 12:18 BST
UK6
Status changed to complete
15 Sept 2026, 12:18 BST
Procurement method changed
15 Sept 2026, 12:18 BST
Contract signature expected
25 Sept 2026, 23:59 BST
scheduled
Contract details notice published
9 Oct 2026, 11:10 BST
UK7

Published amendments (1)

The contract value has been reduced due to an error. The original notice quoted a figure of £1,920,000 (incl VAT), this should actually be £900,000 (incl VAT).

Routine re-releases (4)

2026-04: 1 release · 24 Apr 2026

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £494,0181 award exc. VAT

Bids received 2

Contracts signed 1latest 30 Sept 2026

Awarded to	Value	Date	Status
Access UK Ltd30 Sept 2026 – 30 Sept 2029 · up to 30 Sept 2031Extensions: Optional two one year extension (3+1+1)	£494,018	15 Sept 2026	Awarded

Contracts

Contract 1 · Access UK Ltd
Signed
30 Sept 2026
Value
£494,018
Period
1 Oct 2026 – 30 Sept 2029 · up to 30 Sept 2031 with extensions
Status
active
Extensions
Optional two one year extension (3+1+1)

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
2final-stage tenders	0	0	—

Contracting authority & participating public bodies

Thameslink Southern Great Northern Limited (TSGN)

Contracting authorityPublic undertaking GB-PPON: PCNW-8528-NRRP 24 Monument Place, Monument Street, London, London, EC3R 8AJContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Access UK LtdAwarded supplierGB-COH: 02343760 Armstrong Building Oakwood Drive, Loughborough University Science & Enterprise Park, Loughborough, East Midlands, LE11 3QFContact name, email

Official documents & specifications (4)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender9 Oct 2026, 11:10 BST
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender15 Sept 2026, 12:18 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender5 May 2026, 13:52 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender24 Apr 2026, 10:05 BST