Find a TenderAwarded

Published 1 Oct 2024, 10:52 BST

Official UK procurement notice

Provision of Out of Hours Telephone Service

ServicesOpen procedureSME suitable

Sectors: Radio, television, communication, telecommunication and related equipment (32)Postal and telecommunications services (64)Business Services & Consultancy (79) Delivery: UK

Published estimate£792,000≈ £88k / year5.9% below published estimate

Submissions closed 31 Oct 2024awarded 21 Jan 2025

Awarded to Somerset Lifeline T/A Deane Helpline

Contract term 9 yrsends 27 Apr 2034 · extension options published · starts 28 Apr 2025

What is being bought

Published requirement description

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider.

CPV: Call centre · Customer services · Emergency telephones · Telephone operator services · Telephone switchboard services

The lotProcurement structure

single lot · no lot value published

Lot #1AwardedRenewal 9 yrs

Please see tender documents

Contract period: 28 Apr 2025 – 27 Apr 2034 (9 yrs)

Delivery: UK · Please see tender documents

Extensions: Please see the tender documents.Variant bids: not allowed

32552120 Emergency telephones 64214200 Telephone switchboard services 79342300 Customer services 79511000 Telephone operator services 79512000 Call centre

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 60%Price: 40%

Published award criteria (2)

Quality: 60%
Price: 40%

Conditions of participation1

Suitability
Please see tender documents

What this means for your bid

Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Yes
First published: 1 Oct 2024, 10:52 BST
Last source update: 24 Jan 2025, 13:33 GMT
Award evaluation window: 31 Oct 2024 – …
Authority reference: AG - 0580 - 2020
FTS notice number: 2025/S 000-002538
Classification (CPV): Call centreCustomer servicesEmergency telephonesTelephone operator servicesTelephone switchboard services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-04a474 Find a Tender

Contract terms

Electronic trading: e-invoicing allowed · electronic ordering · electronic payment

Review and risk notes

Review procedure: Please see tender documents

How it was run

Official notice

Run through: In-tend · Who buys & how to bid on In-tend

Supplier login requiredLanguage: EN

Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup

Submission deadline: 31 Oct 2024, 12:00 GMT
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bid validity: 180 days from the deadline
Bids opened: 31 Oct 2024, 12:00 GMT

Detailed submission instructions & authority contactsFrom official release

in-tendhost.co.uk/aster/aspx/Home ↗

Timeline

31 Oct 2024 → 28 Apr 2025 · 4 dates

Submission deadline
31 Oct 2024, 12:00 GMT
Bids opened
31 Oct 2024, 12:00 GMT
Notice published
24 Jan 2025, 13:33 GMT
Contract starts
28 Apr 2025, 00:00 BST

Notice history

1 event · 2 releases on Find a Tender

Status changed to complete
24 Jan 2025, 13:33 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £745,4501 contract exc. VAT

Bids received 128 from SMEs

Contracts signed 1latest 21 Jan 2025

Awarded to	Value	Date	Status
Somerset Lifeline T/A Deane HelplineProvision of an Out of Hours Telephone Service	—	—	Awarded

Contracts

Provision of an Out of Hours Telephone Service · Somerset Lifeline T/A Deane Helpline
Signed
21 Jan 2025
Value
£745,450
Period
… – 27 Apr 2034
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
12bids · 12 electronic · 12 from abroad	8	—	—

Contracting authority & participating public bodies

Aster Group Limited

Contracting authorityBody governed by public lawHousing and community amenities Sarson Court, Horton Avenue, Devizes, Wiltshire SN10 2AZ , Devizes, UK, SN10 2AZContact name, email Published organisation website ↗

Dispute resolution & review bodies

Royal Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice

Somerset Lifeline T/A Deane HelplineAwarded supplier Somerset Council, County Hall, Taunton, UK, TA1 4DY

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria
Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria