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Official procurement procedure
Provision of a Call Monitoring and Alarm Receiving Centre to Respond to Community Alarm and Telecare Activations
Alarm systems
Alarm-monitoring services
Call centre
+1 more
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: North Ayrshire Council: "Provision of a Call Monitoring and Alarm Receiving Centre to Respond to Community Alarm and Telecare Activations". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | North Ayrshire Council | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: North Ayrshire Council
Market Analytics
Derived from OCDS awards & bid statistics
Published history for North Ayrshire Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
6.9Bids / Report
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate availablePayment Terms
Check noticePublished terms
Coverage: 165 active published awards; 158 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNorth Ayrshire Council | Procedure methodNot published | Procurement categoryNot published |
Statuscomplete | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published22 Apr 2024, 16:07 BST | Last source update22 Apr 2024, 16:07 BST | Recurring procurementNot published |
ClassificationAlarm systems, Alarm-monitoring services, Call centre, Patient-monitoring system | ||
Delivery area | ||
OCIDocds-h6vhtk-0415b6 | ||
What is being bought
Commencing 1st May 2024, North Ayrshire Council (“NAC”) requires a supplier to manage all call monitoring and call receiving in response to community alarm activations from vulnerable service users in the community, and to respond appropriately to those calls.
The Health and Social Care Partnership (“HSCP”) has approximately 4,500 service users with community alarms installed in their homes, and each service user is also likely to have a number of additional peripheral technologies (e.g. fall detectors, smoke alarms etc). It is anticipated that there will be approximately 22000 - 24000 foreground alarm activations each month.
The contract will be awarded using NACs standard conditions of contract for services.
What changed
From the official release history
- tender value changed
22 Apr 2024, 16:07 BST - Status changed to complete
22 Apr 2024, 16:07 BST - Official notice release published
22 Apr 2024, 16:07 BST - Submission deadline changed to published date
22 Apr 2024, 16:07 BST - Published value updated to £1,176,000
3 Nov 2023, 14:37 GMT - Status changed to active
3 Nov 2023, 14:37 GMT - Official notice release published
3 Nov 2023, 14:37 GMT - Submission deadline changed to 15 Dec 2023, 12:00 GMT
3 Nov 2023, 14:37 GMT - Buyer information updated
3 Nov 2023, 14:37 GMT
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedcancelledPublished valueNot publishedNAC invites tenders for the provision of a call monitoring and alarm receiving centre to respond to community alarm and telecare activations as detailed in the Invitation to Tender (“ITT”). NAC currently have arrangements in place for this requirement until 30th April 2024 and therefore the requirement is being tendered. The resultant contract will be for a period of one year commencing 1st May 2024 until 30th April 2025 with the option to extend by up to 36 months (three years) until 30th April 2028. Extensions will be at the sole discretion of NAC and subject to satisfactory performance and funding.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
22 Apr 2024, 16:07 BST - Award active
Not published · Not published - Contract active
Signed 22 Apr 2024, 00:00 BST · £1,368,900
Commercial outcome and competition
Awards Hanover (Scotland) Housing Association Ltd Not published · Not published · active |
Contracts Contract £1,368,900 · signed 22 Apr 2024, 00:00 BST · active |
Bid statistics bids: 2 (lot 1) electronicBids: 2 (lot 1) foreignBidsFromEU: 0 (lot 1) foreignBidsFromNonEU: 2 (lot 1) smeBids: 0 (lot 1) |
Buyer and organisations in this procedure
North Ayrshire Council
Contracting authority GB-FTS-1083Documents (0)
Official links; attachments are not copied
No linked documents are published
Related procedures (0)
No related procedures published