Find a TenderAwardedContract award notice
Published 20 Feb 2026, 10:56 GMT

Official UK procurement notice

Provision of a 24/7 Core Wellbeing Service with Potential for Planned Care and Support at the Laurels Extra Care Schemes, Armsley, Leeds

Official notice

Authority: Leeds City Council (Local council)

ServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Published estimate£2,848,855≈ £950k / year · £2,848,855 inc. VAT1.9% below published estimate
Submissions closed 18 Jun 2026awarded 26 Aug 2026
Award (standstill) to Comfort Call Ltd
Contract term 3 yrsends 31 Jan 2030 · up to 31 Jan 2032 with extensions · starts 1 Feb 2027

What is being bought

Published requirement description

The aim of the Service Specification is to ensure the provision of high quality, outcome-focused services which are safe and that meet the quality outcomes and safeguarding responsibilities of the Council. This will involve working to achieve the agreed outcomes as defined by the Service User, through a person-centred planning approach that puts Service Users and their Carers at the forefront of all decision making.

The annual value of the contract is £20, total maximum cost of £100 over the lifetime of the contract. This is a nominal figure that provides

direct financial consideration between the Council and the provider as all other service charges are managed directly between the service provider and customer or Leeds City Council acting on behalf of the customer. The estimated annual cost with regards planned

care and support based on the winning submission is £559,110.00 (2026/27 rate). Over the lifetime of the contract this equates to approximately £2,795,550.00. This is an estimation and is subject to fluctuation dependent on changes in presented demand and future sector-wide uplift arrangements managed under the Adult Social Care contract fee uplifts.

  • No preliminary market engagement: The authority has sufficient, recent and reliable internal knowledge of the market, therefore, additional market engagement was not necessary.

CPV: Health and social work services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrsSMEVCSEPublished value£2,848,855
Contract period: 1 Feb 2027 – 31 Jan 2030 (3 yrs) · up to 31 Jan 2032 with extensionsValue: £2,848,855 exc. VAT · £2,848,855 inc. VAT
Delivery: Yorkshire & HumberEligibility: SME eligibleVCSE eligible
Extensions: Up to a maximum period of 24 months in any combiation
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Tenderers will be assessed on legal, financial and technical capability. Please refer to the Conditions of Participation for more instructions

  • Technical & professional ability

    Price - Quality Separated Approach

    Quality is 1000 points

    Please refer to the inivitation to Tender document for more instructions

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 80%Social value: 20%
Published sub-criteria (2)
  • Method statement questions: 80%
  • Social Value: 20%
Published award criteria (2)
  • Method statement questions
  • Social Value
Conditions of participation2
  • Economic & financial standing

    Tenderers will be assessed on legal, financial and technical capability. Please refer to the Conditions of Participation for more instructions

  • Technical & professional ability

    Price - Quality Separated Approach

    Quality is 1000 points

    Please refer to the inivitation to Tender document for more instructions

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
20 Feb 2026, 10:56 GMT
Last source update
18 Sept 2026, 10:04 BST
Award evaluation window
Submission end – 20 Jul 2026
Authority reference
150
FTS notice number
2026/S 000-045764
Latest notice
Contract award notice (UK6)
Classification (CPV)
Health and social work services
Delivery area
Yorkshire & Humber (UKE42)
Official registry OCID
ocds-h6vhtk-0658ea Find a Tender
Contract terms summary

The Council shall pay all sums due to the Contractor in cleared funds within thirty (30) days of receipt of a valid invoice, submitted Monthly in arrears

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
18 Jun 2026, 12:00 BST
Clarification deadline
5 Jun 2026, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Timeline

20 Feb 2026 → 1 Feb 2027 · 10 dates
  1. Planning notice published247 days ago
    20 Feb 2026, 10:56 GMT
  2. Next notice expected209 days ago
    30 Mar 2026, 23:59 BST
  3. Tender notice published159 days ago
    19 May 2026, 14:10 BST
  4. Clarification questions by142 days ago
    5 Jun 2026, 12:00 BST
  5. Submission deadline129 days ago
    18 Jun 2026, 12:00 BST
  6. Award decision expected by97 days ago
    20 Jul 2026, 23:59 BST
  7. Assessment summaries sent38 days ago
    18 Sept 2026, 00:00 BST
  8. Latest notice published37 days ago
    18 Sept 2026, 10:04 BST
  9. Standstill ends26 days ago
    29 Sept 2026, 23:59 BST
  10. Today
    25 Oct 2026
  11. Contract startsin 98 days
    1 Feb 2027

Notice history

7 events · 3 releases on Find a Tender · since 20 Feb 2026
  1. Pipeline notice published
    20 Feb 2026, 10:56 GMT
    UK1
  2. Tender notice published
    19 May 2026, 14:10 BST
    UK4
  3. Status changed to active
    19 May 2026, 14:10 BST
  4. Deadline published: 18 Jun 2026, 12:00 BST
    19 May 2026, 14:10 BST
  5. Contract award notice published
    18 Sept 2026, 10:04 BST
    UK6
  6. Status changed to complete
    18 Sept 2026, 10:04 BST
  7. Contract signature expected
    30 Sept 2026, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £2,795,5501 award exc. VAT
Bids received 4
Awarded toValueDateStatus
Comfort Call Ltd1 Feb 2027 – 31 Jan 2030 · up to 31 Jan 2032Extensions: Up to a maximum period of 24 months in any combination£2,795,55026 Aug 2026standstill to 29 Sept 2026Standstill

Bid statistics published by the authority

BidsSMEVCSEValid bid range
4final-stage tenders · 7 at stage one00—

Contracting authority & participating public bodies

Leeds City Council

Contracting authorityPublic authority - sub-central government GB-PPON: PJYG-6658-PPMY Civic Hall, Calverley Street, Leeds, Yorkshire & Humber, LS1 1URContact name, email

Bidders & participating suppliers

1 commercial party on the notice
  • Comfort Call LtdAwarded supplierGB-COH: 05763279 Cardinal House, Abbeyfield Court, Abbeyfield Road,, Nottingham, East Midlands, NG7 2SZContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender