Lot 1
No lot description published.
Award criteria
Quality (80%)
Price (20%)
Buyer: Tai Tarian Ltd →
Participate on sell2wales.gov.wales ↗External submission platform
This Tender Notice is issued by Tai Tarian as a Competitive Flexible Procedure in accordance with the requirements of the Procurement Act 2023. Tai Tarian is seeking to award a Contract to a single Supplier for the Provision and Implementation of an Integrated Business Solution. As part of its programme of change, Tai Tarian is seeking a comprehensive end-to-end solution that supports intuitive data collection, removes duplication of data, improves operational efficiency and effectiveness, retains a golden thread, enhances customer service and supports informed decision-making through full end-to-end case management, integrated workflows, automation, real-time reporting and management information. The solution must have fully documented, openly published version-controlled APIs supporting real-time, bi-directional integration with third-party systems and the Tai Tarian data platform. The solution must operate on a common data model so that a single record of the customer, property and interaction is maintained without duplication or synchronisation between modules. The solution must be cloud-based, scalable, secure and compliant with all relevant Welsh and UK legislation and regulatory requirements, including (but not limited) to GDPR, Renting Homes Wales Act 2016, Welsh Housing Quality Standards 2023 and Building Safety Act (Wales) 2026. It must support efficient data management, robust tailored reporting and analytics capabilities, and facilitate effective engagement with tenants, contractors and other stakeholders through modern digital channels. The successful Supplier will be required to provide an integrated business solution and all associated licences, implementation, configuration, integration, support and maintenance services necessary to deliver a cloud-based, scalable and secure solution supporting a range of business functions including (but not limited to), customer services, housing operations, asset management, compliance management, property services, financial management, document and records management, portals, mobile working, case management, workflow, scheduling, reporting and analytics and AI and agents. Tai Tarian recognises that Tenderers may utilise third-party software components as part of their proposed solution. Such arrangements will be permitted provided the Tenderer assumes full responsibility for the delivery and performance of the overall solution and demonstrates that the proposed solution operates as a fully integrated and cohesive solution. Further details of the procurement, including the scope of the Contract, solution and process requirements, procurement process, evaluation methodology and contractual arrangements, are set out in the Procurement Documents.
UKL17, GB
No lot description published.
Award criteria
Quality (80%)
Price (20%)
| Item | Category | Quantity |
|---|---|---|
| 1 | Software package and information systems, Software-related services, Software programming and consultancy services | Not published |
Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Software package and information systems (48000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.
| Comparison set | Procedures | Reported bids per procedure | Named award suppliers | Price evidence |
|---|---|---|---|---|
| Market: CPV division 48 | 4,070 | 1 median · 6.5 average (1,379 of 4,070 with a bid count) | 1.6 average (1,591 of 4,070 with named award suppliers) | Not published |
| Same buyer | 0 | Not published | Not published | Not published |
| Delivery region: UKL17 | 8 | 5 median · 5 average (1 of 8 with a bid count) | 1 average (1 of 8 with named award suppliers) | Not published |
| Similar published value (0.5×–2×) | 183 | Not published | Not published | Not published |
“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.
Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.
No planning milestones published.
No linked framework, prior procurement or reprocurement published.
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-069684 |
|---|---|
| Latest release ID | 082112-2026 |
| Latest release timestamp | Fri Aug 28 2026 10:30:05 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | https://www.find-tender.service.gov.uk/Notice/082112-2026 |
| Tender status | active |
| Procurement method | open |
| Procurement method details | Competitive flexible procedure |
| Main procurement category | goods |
| Above threshold | Yes |
| Legal basis | 2023/54 |
| Tender period: start | Not published |
| Tender period: end | 2026-10-13T12:00:00+01:00 |
| Expression of interest deadline | Not published |
| Enquiry deadline | 2026-10-02T12:00:00+01:00 |
| Award period: start | Not published |
| Award period: end | 2027-02-01T23:59:59+00:00 |
| Submission method details | https://www.sell2wales.gov.wales/ |
| Submission languages | en |
| Electronic catalogue policy | Not published |
| Total tender value | £7,000,000 |
| Tender lots in source | 1 |
| Tender items in source | 1 |
| Tender documents in source | 9 |
| Awards in latest release | 0 |
| Contracts in latest release | 0 |
| Parties in latest release | 1 |
| Date | Event | Reference |
|---|---|---|
| 28 Aug 2026 | tender | 082112-2026 |
| 12 May 2026 | planning | 043390-2026 |
Unmodified official OCDS data retained by Tenderline for this procurement process.
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"tender": {
"id": "ocds-h6vhtk-069684",
"lots": [
{
"id": "1",
"status": "planning",
"suitability": {
"sme": true,
"vcse": true
},
"contractPeriod": {
"endDate": "2037-03-01T23:59:59+00:00",
"startDate": "2027-03-01T00:00:00+00:00"
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryAddresses": [
{
"region": "UKL17",
"country": "GB",
"countryName": "United Kingdom"
}
],
"additionalClassifications": [
{
"id": "48451000",
"scheme": "CPV",
"description": "Enterprise resource planning software package"
},
{
"id": "48330000",
"scheme": "CPV",
"description": "Scheduling and productivity software package"
},
{
"id": "72263000",
"scheme": "CPV",
"description": "Software implementation services"
},
{
"id": "48000000",
"scheme": "CPV",
"description": "Software package and information systems"
},
{
"id": "72000000",
"scheme": "CPV",
"description": "IT services: consulting, software development, Internet and support"
}
]
}
],
"title": "Pre-Market Engagement – Provision and Implementation of Business Systems",
"value": {
"amount": 7000000,
"currency": "GBP",
"amountGross": 8400000
},
"status": "planning",
"legalBasis": {
"id": "2023/54",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
"scheme": "UKPGA"
},
"description": "Tai Tarian is undertaking pre‑market engagement (PME) to gain an understanding of business systems currently available in the market, prior to finalising its requirements and procurement strategy for a future tender exercise.\nThis PME is being conducted in accordance with the principles of Pre‑Market Engagement under the Procurement Act 2023, to inform our approach, encourage innovation, and ensure any future procurement is proportionate and deliverable.\nTai Tarian is undertaking an organisation wide Transformation Programme consisting of five inter-linking workstreams:\n1)\tCustomer Experience \n2)\tOrganisational\n3)\tData and Digital\n4)\tBusiness Systems \nWe want our business systems to work in a way that:\n- Supports Standardised Ways of Working\n- Enhances Colleague Experience and Operational Efficiency\n- Delivers a Single View of Customers and Properties\n- Integrates Components and Assets Seamlessly\n- Future-Proofs for Growth and Innovation\nTo support the development of our Procurement Strategy, Tai Tarian is seeking market feedback on two potential delivery options and to understand whether a single‑supplier integrated solution or a multi‑lot procurement would represent best value.\nAs part of this PME, interested suppliers are invited to indicate whether they would expect to be interested in submitting a tender for one of the following two options, should a future procurement proceed.\nOption 1 – Provision and Implementation of Integrated Business Systems incl. Housing Management, Assets and Repairs\n(full scope provided below)\nOr Option 2 – Provision and Implementation of an Assets and Repairs Management System (only)\nFor clarity, Tai Tarian is using this options appraisal to determine if the procurement will be split into Lots, or if Tai Tarian will procure a contract with one Supplier to supply and implement a fully integrated business system.\nSuppliers should only express interest in an option where they would expect to be capable of delivering the full scope of that option on an end to end basis, rather than partial or modular components, i.e. an interested Supplier would submit a Tender for an Assets and Repairs Management System, and not just a Repairs System. Suppliers offering partial, modular or component‑only solutions may wish to note that these fall outside the intended scope of this PME exercise. Tai Tarian therefore reserves the right to limit participation in ‘Meet the Buyer’ sessions where a supplier confirms that it cannot deliver an option in full.\nIt is anticipated that the scope of each Option will include (but not be limited to): \nOption 1: Integrated Business Systems incl. Housing Management, Assets and Repairs\nHousing and Tenancy Management\nProvides a single view of household and property history, including arrears, repairs, adaptations, vulnerabilities, ASB, lettings and communications with guided workflows and case management.\nCustomer Service Centre\nOmni-channel (phone, web, app, email, chat) routed through a unified interface for seamless customer interactions.\nFinancial Management\n-\tService charge calculation and billing.\n-\tRent setting, billing, and calculation.\n-\tIntegration with finance systems for accurate reporting.\nDocument and Records Management\nCentralised e-document repository.\nRepairs and Maintenance\n-\tJob logging and tracking for all repair requests.\n-\tResident communication tools for updates and confirmations.\nDigital Asset Register\n-\tTracks asset lifecycle, including servicing, inspections, and certifications.\n-\tCondition Surveys and Planned Maintenance.\n-\tSchedule inspections and generate work programs based on asset condition.\nCompliance Management\nCovers statutory checks for:\n-\tGas safety, Asbestos, Electrical safety, Fire safety, Water hygiene\nVoids Management\nWorkflow-driven processes to coordinate repairs and compliance checks, ensuring properties are ready to let quickly.\nContractor Portal\n-\tProvides automated reconciliation of jobs, work orders, and invoicing.\n-\tClear links to assets and contracts for transparency.\nPlanned and Cyclical Maintenance\n-\tCreation and management of end-to-end planned and cyclical programmes\nDynamic Scheduling\nOperative Mobile Working\nOption 2: Repairs and Asset Management\nRepairs and Maintenance\n-\tJob logging and tracking for all repair requests.\n-\tResident communication tools for updates and confirmations.\nDigital Asset Register\n-\tTracks asset lifecycle, including servicing, inspections, and certifications.\n-\tCondition Surveys and Planned Maintenance.\n-\tSchedule inspections and generate work programs based on asset condition.\nCompliance Management\nCovers statutory checks for:\n-\tGas safety, Asbestos, Electrical safety, Fire safety, Water hygiene\nVoids Management\nWorkflow-driven processes to coordinate repairs and compliance checks, ensuring properties are ready to let quickly.\nContractor Portal\n-\tProvides automated reconciliation of jobs, work orders, and invoicing.\n-\tClear links to assets and contracts for transparency.\nPlanned and Cyclical Maintenance\n-\tCreation and management of end-to-end planned and cyclical programmes\nDynamic Scheduling\nOperative Mobile Working\nPlease note that the scope remains indicative and may change following this engagement.\nInterested suppliers are invited to attend ‘Meet the Buyer’ sessions, held throughout June at Tai Tarian’s head office, Ty Gwyn. \nTo register your interest in attending please email procurement@taitarian.co.uk and indicate the Option(s) you are engaging on.\nThe deadline to register is 12PM Tuesday 26th May 2026.\nFollowing the deadline to register, Tai Tarian will email all registered suppliers to confirm the time and date that the meeting booking link will be emailed simultaneously to all registered suppliers.\nAppointments will be booked by suppliers on a first‑come, first‑served basis across the scheduled June session dates.\nWhere demand exceeds available capacity, Tai Tarian reserves the right, at its discretion, to extend the programme of sessions into July; however, there is no obligation to do so.\nShould additional sessions be made available, these will be offered via a meeting booking link issued simultaneously to all registered suppliers who have not already met with Tai Tarian.\nThe sessions are intended to be exploratory and non‑evaluative. Suppliers may be invited to cover topics such as:\n-\tA high‑level demonstration of relevant systems and functionality\n-\tHow their solution could deliver value for Tai Tarian and its stakeholders\n-\tExperience of delivering similar solutions (housing and non‑housing sectors)\n-\tKey lessons learned from comparable implementations\n-\tWhat makes a contract of this nature attractive to them\n-\tExamples of innovation and alternative ways of working\nDiscussions will not be assessed or scored and will not form part of any future tender evaluation.\nIn addition to the ‘Meet the Buyer’ sessions, Tai Tarian reserves the right to undertake targeted engagement with suppliers whose solutions are considered relevant to the scope of this PME.\nSuch engagement may take place where it is necessary to support Tai Tarian’s understanding of the market, capabilities, or potential delivery approaches.\nAny such engagement will be conducted in a manner that is fair, transparent and proportionate, and will not result in any supplier being advantaged or disadvantaged in any future procurement process.\nWhere appropriate, Tai Tarian will ensure that any information of wider relevance arising from these discussions is shared with the market in a suitable and non‑attributable form.\nThis may include engagement with suppliers who have not participated in, or been able to attend, the ‘Meet the Buyer’ sessions.\nPlease note that the estimated value provided in this notice is indicative only and has been included for administrative purposes. Tai Tarian is using this pre‑market engagement exercise to better understand the potential scope, delivery model and associated costs. Any potential final contract value may differ from that stated.\nPlease note that recording an interest is voluntary and potential tenderers will not be advantaged or disadvantaged through participation in any ‘Meet the Buyer’ session and any discussions held will not form part of any formal tender process. Tai Tarian will not disclose any supplier‑specific or commercially confidential information to other participants. Tai Tarian reserves the right to change its requirements prior to the Tender Notice being issued and this PME does not commit Tai Tarian to undertake any procurement process.\nIt is anticipated that a Tender Notice will be published in the coming months.",
"communication": {
"futureNoticeDate": "2026-09-01T23:59:59+01:00"
},
"aboveThreshold": true,
"mainProcurementCategory": "goods"
},
"parties": [
{
"id": "GB-PPON-PRRR-2818-QQVJ",
"name": "Tai Tarian Ltd",
"roles": [
"buyer"
],
"address": {
"region": "UKL17",
"country": "GB",
"locality": "Neath",
"postalCode": "SA11 2FP",
"countryName": "United Kingdom",
"streetAddress": "Ty Gwyn"
},
"details": {
"url": "http://www.taitarian.co.uk",
"classifications": [
{
"id": "publicAuthoritySubCentralGovernment",
"scheme": "UK_CA_TYPE",
"description": "Public authority - sub-central government"
},
{
"id": "GB-WLS",
"scheme": "UK_CA_DEVOLVED_REGULATIONS",
"description": "Welsh devolved regulations apply"
}
]
},
"identifier": {
"id": "PRRR-2818-QQVJ",
"scheme": "GB-PPON"
},
"contactPoint": {
"email": "procurement@taitarian.co.uk"
}
}
],
"language": "en",
"planning": {
"documents": [
{
"id": "043390-2026",
"url": "https://www.find-tender.service.gov.uk/Notice/043390-2026",
"format": "text/html",
"noticeType": "UK2",
"description": "Preliminary market engagement notice on Find a Tender",
"documentType": "marketEngagementNotice",
"datePublished": "2026-05-12T12:17:59+01:00"
}
],
"milestones": [
{
"id": "engagement",
"type": "engagement",
"status": "scheduled",
"dueDate": "2026-05-26T23:59:59+01:00",
"description": "Interested suppliers are invited to attend ‘Meet the Buyer’ sessions, held throughout June at Tai Tarian’s head office, Ty Gwyn. \nTo register your interest in attending please email procurement@taitarian.co.uk and indicate the Option(s) you are engaging on.\nThe deadline to register is 12PM Tuesday 26th May 2026.\nFollowing the deadline to register, Tai Tarian will email all registered suppliers to confirm the time and date that the meeting booking link will be emailed simultaneously to all registered suppliers.\nAppointments will be booked by suppliers on a first‑come, first‑served basis across the scheduled June session dates.\nWhere demand exceeds available capacity, Tai Tarian reserves the right, at its discretion, to extend the programme of sessions into July; however, there is no obligation to do so.\nShould additional sessions be made available, these will be offered via a meeting booking link issued simultaneously to all registered suppliers who have not already met with Tai Tarian.\nThe sessions are intended to be exploratory and non‑evaluative. Suppliers may be invited to cover topics such as:\n-\tA high‑level demonstration of relevant systems and functionality\n-\tHow their solution could deliver value for Tai Tarian and its stakeholders\n-\tExperience of delivering similar solutions (housing and non‑housing sectors)\n-\tKey lessons learned from comparable implementations\n-\tWhat makes a contract of this nature attractive to them\n-\tExamples of innovation and alternative ways of working\nDiscussions will not be assessed or scored and will not form part of any future tender evaluation.\nIn addition to the ‘Meet the Buyer’ sessions, Tai Tarian reserves the right to undertake targeted engagement with suppliers whose solutions are considered relevant to the scope of this PME.\nSuch engagement may take place where it is necessary to support Tai Tarian’s understanding of the market, capabilities, or potential delivery approaches.\nAny such engagement will be conducted in a manner that is fair, transparent and proportionate, and will not result in any supplier being advantaged or disadvantaged in any future procurement process.\nWhere appropriate, Tai Tarian will ensure that any information of wider relevance arising from these discussions is shared with the market in a suitable and non‑attributable form.\nThis may include engagement with suppliers who have not participated in, or been able to attend, the ‘Meet the Buyer’ sessions.\nPlease note that the estimated value provided in this notice is indicative only and has been included for administrative purposes. Tai Tarian is using this pre‑market engagement exercise to better understand the potential scope, delivery model and associated costs. Any potential final contract value may differ from that stated.\nPlease note that recording an interest is voluntary and potential tenderers will not be advantaged or disadvantaged through participation in any ‘Meet the Buyer’ session and any discussions held will not form part of any formal tender process. Tai Tarian will not disclose any supplier‑specific or commercially confidential information to other participants. Tai Tarian reserves the right to change its requirements prior to the Tender Notice being issued and this PME does not commit Tai Tarian to undertake any procurement process.\nIt is anticipated that a Tender Notice will be published in the coming months."
}
]
},
"initiationType": "tender"
}