Official UK procurement notice
PRO004762-Services-Framework-Water Efficiency Audits · UK public procurement notice
Authority: United Utilities Water Limited (Public body)
What is being bought
Published requirement descriptionThe ability to provide in-person visits to domestic and business customers. Identify and fix leaks, opportunity to install water savings devices and recommend other ways for water efficiency including rainwater harvesting. Ability to provide a remote service for this who wish to survey the properties themselves. In addition to the service, outlined above, partner to provide water efficiency products such as tap aerators, shower heads, flow regulators, water Butts. A requirement to understand from the market their expertise in specific service offerings such as household, schools, large industry, hotel and leisure etc. To understand if the service provider has a vulnerable customer strategy. To provide insight to emerging products or service which can help to reduce demand either directly or empowering the customer to do it for themselves.
CPV: Articles for the bathroom and kitchen · Auditing services · Corporate environmental auditing services · Energy-efficiency consultancy services · Kitchen equipment, household and domestic items and catering supplies · Promotional services
The lotProcurement structure
single lot · no lot value publishedLot #1The service required will take into account but not be limited to the following on the…Planned
The service required will take into account but not be limited to the following on the day of the visit:
- Taking a meter reading
- Collecting demographic information on occupancy
- Reviewing existing water fixtures and fittings in the home or business
- Advice and guidance to the customer on saving water
- Fitting of water saving devices where appropriate and recording of all devices fitted for reporting purposes
- Checking for and identifying any internal leaks at the property (i.e. taps and toilets)
- Repair of any leaks e.g. replacing washers, fixing leaky loos Checking for and identification of any lead pipework in the property
- Checking for and identification of any external supply pipe leaks at the property using a leak detection device
- Engaging with customers and the relevant Housing Association/Landlord/Council to identify financially vulnerable customers where required
- Leaving the appropriate information leaflets with the customers including information on having a water meter fitted where appropriate
- Advising the customer of their responsibilities should the problem be that of the home owners responsibility.
- Provision of full project reporting
- Provision of full customer service pre and post water saving visit
- Source and provide own devices including flow regulators
- Provide an online booking platform for customers
- Provide a water saving website/app to help customers to use less water and/or order suitable products (Business and domestic customers)
- Logistics of provision of devices should we provide for free via a website e.g. fulfilment and distribution
- Carry out post satisfaction review with the customer to ensure customer happy with services provided.
- Attend to Ad-Hoc urgent leaks, with customer engagement pre arrival
- Outbound calling customers and/or canvassing areas that have received a letter regarding a free water saving visit. Additional information: Please provide the following:
- Company Name
- Contact details including location, telephone and e-mail address, main point of contact and position in company
- What services you offer (please complete the spreadsheet).
- Experience or case studies
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- “PRO004762-Services-Framework-Water Efficiency Audits” is a framework: the contest is a place on its panel, not a single contract.
Procedure terms & legal framework
From the official record- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 24 Jul 2024, 17:49 BST
- Last source update
- 24 Jul 2024, 17:49 BST
- FTS notice number
2024/S 000-023113- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04845bFind a Tender
How it was run
Official notice- Appointment period ends
- —
Timeline
24 Jul 2024 → 1 Mar 2025 · 2 dates- Notice published24 Jul 2024, 17:49 BST
- Tender notice expected1 Mar 2025
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.