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Published 12 Jan 2024, 17:17 GMT

Official UK procurement notice

PN253 - Mental Health Call Handling Incl NHS 111 Mental Health Option

Official notice

Authority: Sheffield Health and Social Care NHS Foundation Trust (NHS & healthcare)

ServicesOpen procedureAccelerated
Sectors: Business Services & Consultancy (79) Delivery: Yorkshire & Humber (UKE32)
Published estimate£600,000≈ £200k / year
Submissions closed 28 Jan 2024
Contract term 3 yrsends 31 Mar 2027 · starts 1 Apr 2024

What is being bought

Published requirement description

Provision of Mental Health Call Handling Including NHS 111 Mental Health Option

CPV: Call centre

The lotProcurement structure

single lot · value published
Lot #1 3 yrsPublished value£600,000
Contract period: 1 Apr 2024 – 31 Mar 2027 (3 yrs)
Delivery: Yorkshire & Humber
Variant bids: not allowed
79512000 Call centre

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes
First published
12 Jan 2024, 17:17 GMT
Last source update
12 Jan 2024, 17:17 GMT
Award evaluation window
29 Jan 2024 – …
FTS notice number
2024/S 000-001175
Accelerated

Previous procurement was abandoned due to unaffordability. There is a mandatory requirement for the service to be live 01/04/2024. Amendments have been made to the previous specification and the commercial envelope. This information has been included in the tender documents

Classification (CPV)
Call centre
Delivery area
Yorkshire & Humber (UKE32)
Official registry OCID
ocds-h6vhtk-042ce8 Find a Tender

How it was run

Official notice
Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis
Supplier login requiredLanguage: EN
Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated

Tender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗

Submission deadline
28 Jan 2024
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
90 days from the deadline
Bids opened
29 Jan 2024, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

health-family.force.com/s/Welcome ↗

Timeline

12 Jan 2024 → 1 Apr 2024 · 4 dates
  1. Notice published
    12 Jan 2024, 17:17 GMT
  2. Submission deadline
    28 Jan 2024
  3. Bids opened
    29 Jan 2024, 12:00 GMT
  4. Contract starts
    1 Apr 2024, 00:00 BST

Contracting authority & participating public bodies

Sheffield Health and Social Care NHS Foundation Trust

Contracting authorityNHS & healthcareRegional or local authorityHealth Fulwood House, Old Fulwood Road, Sheffield, Yorkshire & Humber, S60 2UDContact name, email Published organisation website ↗

Dispute resolution & review bodies

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.