PME - IT Service Management

{
  "id": "068564-2026",
  "tag": [
    "planningUpdate"
  ],
  "date": "2026-07-21T10:22:32+01:00",
  "ocid": "ocds-h6vhtk-06c2c8",
  "buyer": {
    "id": "GB-PPON-PYQD-1693-MYXR",
    "name": "The Mayor and Commonalty and Citizens of the City of London"
  },
  "tender": {
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            "description": "IT services: consulting, software development, Internet and support"
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            "scheme": "CPV",
            "description": "Information technology services"
          },
          {
            "id": "72212451",
            "scheme": "CPV",
            "description": "Enterprise resource planning software development services"
          }
        ]
      }
    ],
    "title": "PME - IT Service Management",
    "status": "planning",
    "amendments": [
      {
        "id": "068564-2026",
        "description": "UPDATE: The PME will run from until 22th July 2026 at midday. The link to the questionnaire is: \nhttps://cityoflondon.ukp.app.jaggaer.com/go/85756306019F36E4E2E7"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. Key features of interest include:\n•\tAll data and application services, including AI engines must be hosted within the UK. \n•\tCore ITSM process support, including incident, request, problem, change, release, knowledge and major incident management.\n•\tEnterprise Service Management (ESM) capability, enabling service management workflows to be extended beyond IT into areas such as HR, Facilities, Finance, Legal and other corporate services.\n•\tAI-assisted service management, including ticket summarisation, automated categorisation and routing, virtual agent support, knowledge recommendations and predictive analytics.\n•\tModern self-service and omnichannel engagement, including a user-friendly portal, service catalogue, knowledge base, mobile access and integration with Microsoft Teams and Outlook.\n•\tWorkflow automation and integration capability, including configurable approvals, automated notifications, APIs, webhooks and integration with Microsoft 365, monitoring, security and asset management tools.\n•\tOperational reporting, asset and configuration management, including real-time dashboards, SLA and KPI reporting, comprehensive CMDB/service mapping, IT asset lifecycle management, audit controls and governance reporting.",
    "communication": {
      "futureNoticeDate": "2026-09-28T23:59:59+01:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-PPON-PYQD-1693-MYXR",
      "name": "The Mayor and Commonalty and Citizens of the City of London",
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      ],
      "address": {
        "region": "UKI43",
        "country": "GB",
        "locality": "City of London",
        "postalCode": "EC2P 2EJ",
        "countryName": "United Kingdom",
        "streetAddress": "PO Box 270"
      },
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        "telephone": "020 7606 3030"
      }
    }
  ],
  "language": "en",
  "planning": {
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      {
        "id": "068564-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/068564-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-07-21T10:22:32+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-07-20T23:59:59+01:00",
        "description": "This is a Preliminary Marketing Engagement (PME) exercise for IT Service Management undertaken by the City of London Corporation (“the City”). The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. \nIf you feel that your organisation is able to contribute to this exercise, suppliers shall register free of charge via the https://cityoflondon.ukp.app.jaggaer.com/ portal.\nOnce registered, the supplier can access the questionnaire by clicking on the following link: \nhttps://cityoflondon.ukp.app.jaggaer.com/go/85756306019F36E4E2E7\nPlease note that this is not a call for competition.\nThe following are pertinent to this Preliminary Market Engagement (PME) Questionnaire. Suppliers responding must have;\n•\t\tAn understanding of what the City of London Corporation (“the City”) is aiming to deliver \n•\t\tAn experience of working with Local Authorities \n•\t\tCapability to comply with the Corporation’s requirements for the IT Service Management Tool. \n•\t        An excellent approach to customer service\nFor the avoidance of doubt, this notice is for the purpose of conducting a Preliminary Market Engagement (PME) exercise and will not formally begin the procurement or constitute any commitment by the City of London Corporation to undertake any procurement exercise.\nParticipation in the PME will be at each organisations own cost. No expense in responding to this PME will be reimbursed by the City.\nUPDATE: The PME will run from until 22th July 2026 at midday. The link to the questionnaire is: \nhttps://cityoflondon.ukp.app.jaggaer.com/go/85756306019F36E4E2E7"
      }
    ]
  },
  "initiationType": "tender"
}

{
  "id": "067286-2026",
  "tag": [
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  "date": "2026-07-16T13:58:21+01:00",
  "ocid": "ocds-h6vhtk-06c2c8",
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            "description": "IT services: consulting, software development, Internet and support"
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          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          },
          {
            "id": "72212451",
            "scheme": "CPV",
            "description": "Enterprise resource planning software development services"
          }
        ]
      }
    ],
    "title": "PME - IT Service Management",
    "status": "planning",
    "amendments": [
      {
        "id": "067286-2026",
        "description": "UPDATE: The PME will run from until 20th July 2026 at midday. The link to the questionnaire is: https://cityoflondon.ukp.app.jaggaer.com/go/85756306019F36E4E2E7"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. Key features of interest include:\n•\tAll data and application services, including AI engines must be hosted within the UK. \n•\tCore ITSM process support, including incident, request, problem, change, release, knowledge and major incident management.\n•\tEnterprise Service Management (ESM) capability, enabling service management workflows to be extended beyond IT into areas such as HR, Facilities, Finance, Legal and other corporate services.\n•\tAI-assisted service management, including ticket summarisation, automated categorisation and routing, virtual agent support, knowledge recommendations and predictive analytics.\n•\tModern self-service and omnichannel engagement, including a user-friendly portal, service catalogue, knowledge base, mobile access and integration with Microsoft Teams and Outlook.\n•\tWorkflow automation and integration capability, including configurable approvals, automated notifications, APIs, webhooks and integration with Microsoft 365, monitoring, security and asset management tools.\n•\tOperational reporting, asset and configuration management, including real-time dashboards, SLA and KPI reporting, comprehensive CMDB/service mapping, IT asset lifecycle management, audit controls and governance reporting.",
    "communication": {
      "futureNoticeDate": "2026-09-28T23:59:59+01:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "buyerID": [],
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      "id": "GB-PPON-PYQD-1693-MYXR",
      "name": "The Mayor and Commonalty and Citizens of the City of London",
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        "region": "UKI43",
        "country": "GB",
        "locality": "City of London",
        "postalCode": "EC2P 2EJ",
        "countryName": "United Kingdom",
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        "telephone": "020 7606 3030"
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  "language": "en",
  "planning": {
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      {
        "id": "067286-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/067286-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-07-16T13:58:21+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-07-20T23:59:59+01:00",
        "description": "This is a Preliminary Marketing Engagement (PME) exercise for IT Service Management undertaken by the City of London Corporation (“the City”). The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. \nIf you feel that your organisation is able to contribute to this exercise, suppliers shall register free of charge via the https://cityoflondon.ukp.app.jaggaer.com/ portal.\nOnce registered, the supplier can access the questionnaire by clicking on the following link: \nhttps://cityoflondon.ukp.app.jaggaer.com/go/85756306019F36E4E2E7\nPlease note that this is not a call for competition.\nThe following are pertinent to this Preliminary Market Engagement (PME) Questionnaire. Suppliers responding must have;\n•\t\tAn understanding of what the City of London Corporation (“the City”) is aiming to deliver \n•\t\tAn experience of working with Local Authorities \n•\t\tCapability to comply with the Corporation’s requirements for the IT Service Management Tool. \n•\t        An excellent approach to customer service\nFor the avoidance of doubt, this notice is for the purpose of conducting a Preliminary Market Engagement (PME) exercise and will not formally begin the procurement or constitute any commitment by the City of London Corporation to undertake any procurement exercise.\nParticipation in the PME will be at each organisations own cost. No expense in responding to this PME will be reimbursed by the City.\nUPDATE: The PME will run from until 20th July 2026 at midday. The link to the questionnaire is: https://cityoflondon.ukp.app.jaggaer.com/go/85756306019F36E4E2E7"
      }
    ]
  },
  "initiationType": "tender"
}

{
  "id": "062468-2026",
  "tag": [
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  "date": "2026-07-02T16:52:28+01:00",
  "ocid": "ocds-h6vhtk-06c2c8",
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            "scheme": "CPV",
            "description": "Information technology services"
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          {
            "id": "72212451",
            "scheme": "CPV",
            "description": "Enterprise resource planning software development services"
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      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
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    "description": "The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. Key features of interest include:\n•\tAll data and application services, including AI engines must be hosted within the UK. \n•\tCore ITSM process support, including incident, request, problem, change, release, knowledge and major incident management.\n•\tEnterprise Service Management (ESM) capability, enabling service management workflows to be extended beyond IT into areas such as HR, Facilities, Finance, Legal and other corporate services.\n•\tAI-assisted service management, including ticket summarisation, automated categorisation and routing, virtual agent support, knowledge recommendations and predictive analytics.\n•\tModern self-service and omnichannel engagement, including a user-friendly portal, service catalogue, knowledge base, mobile access and integration with Microsoft Teams and Outlook.\n•\tWorkflow automation and integration capability, including configurable approvals, automated notifications, APIs, webhooks and integration with Microsoft 365, monitoring, security and asset management tools.\n•\tOperational reporting, asset and configuration management, including real-time dashboards, SLA and KPI reporting, comprehensive CMDB/service mapping, IT asset lifecycle management, audit controls and governance reporting.",
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      "name": "The Mayor and Commonalty and Citizens of the City of London",
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        "region": "UKI43",
        "country": "GB",
        "locality": "City of London",
        "postalCode": "EC2P 2EJ",
        "countryName": "United Kingdom",
        "streetAddress": "PO Box 270"
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        "id": "062468-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/062468-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-07-02T16:52:28+01:00"
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        "dueDate": "2026-07-16T23:59:59+01:00",
        "description": "This is a Preliminary Marketing Engagement (PME) exercise for IT Service Management undertaken by the City of London Corporation (“the City”). The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. \nIf you feel that your organisation is able to contribute to this exercise, suppliers shall register free of charge via the https://cityoflondon.ukp.app.jaggaer.com/ portal.\nOnce registered, the supplier can access the questionnaire by clicking on the following link: \nhttps://cityoflondon.ukp.app.jaggaer.com/go/29209259019F2380AECE\nPlease note that this is not a call for competition.\nThe following are pertinent to this Preliminary Market Engagement (PME) Questionnaire. Suppliers responding must have;\n•\t\tAn understanding of what the City of London Corporation (“the City”) is aiming to deliver \n•\t\tAn experience of working with Local Authorities \n•\t\tCapability to comply with the Corporation’s requirements for the IT Service Management Tool. \n•\t        An excellent approach to customer service\nFor the avoidance of doubt, this notice is for the purpose of conducting a Preliminary Market Engagement (PME) exercise and will not formally begin the procurement or constitute any commitment by the City of London Corporation to undertake any procurement exercise.\nParticipation in the PME will be at each organisations own cost. No expense in responding to this PME will be reimbursed by the City.\nThe PME will run from 2nd July to 16th July 2026 at midday."
      }
    ]
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  "initiationType": "tender"
}

{
  "id": "062465-2026",
  "tag": [
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  "date": "2026-07-02T16:47:47+01:00",
  "ocid": "ocds-h6vhtk-06c2c8",
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            "scheme": "CPV",
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          {
            "id": "72212451",
            "scheme": "CPV",
            "description": "Enterprise resource planning software development services"
          }
        ]
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    ],
    "title": "PME - IT Service Management",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
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    "description": "The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. Key features of interest include:\n•\tAll data and application services, including AI engines must be hosted within the UK. \n•\tCore ITSM process support, including incident, request, problem, change, release, knowledge and major incident management.\n•\tEnterprise Service Management (ESM) capability, enabling service management workflows to be extended beyond IT into areas such as HR, Facilities, Finance, Legal and other corporate services.\n•\tAI-assisted service management, including ticket summarisation, automated categorisation and routing, virtual agent support, knowledge recommendations and predictive analytics.\n•\tModern self-service and omnichannel engagement, including a user-friendly portal, service catalogue, knowledge base, mobile access and integration with Microsoft Teams and Outlook.\n•\tWorkflow automation and integration capability, including configurable approvals, automated notifications, APIs, webhooks and integration with Microsoft 365, monitoring, security and asset management tools.\n•\tOperational reporting, asset and configuration management, including real-time dashboards, SLA and KPI reporting, comprehensive CMDB/service mapping, IT asset lifecycle management, audit controls and governance reporting.",
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      "id": "GB-PPON-PYQD-1693-MYXR",
      "name": "The Mayor and Commonalty and Citizens of the City of London",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI43",
        "country": "GB",
        "locality": "City of London",
        "postalCode": "EC2P 2EJ",
        "countryName": "United Kingdom",
        "streetAddress": "PO Box 270"
      },
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      {
        "id": "062465-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/062465-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-07-02T16:47:47+01:00"
      }
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    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-07-16T23:59:59+01:00",
        "description": "This is a Preliminary Marketing Engagement (PME) exercise for IT Service Management undertaken by the City of London Corporation (“the City”). The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. \nIf you feel that your organisation is able to contribute to this exercise, suppliers shall register free of charge via the https://cityoflondon.ukp.app.jaggaer.com/ portal.\nOnce registered, the supplier can access the questionnaire by clicking on the following link: \nhttps://cityoflondon.ukp.app.jaggaer.com/go/29209259019F2380AECE\nPlease note that this is not a call for competition.\nThe following are pertinent to this Preliminary Market Engagement (PME) Questionnaire. Suppliers responding must have;\n•\t\tAn understanding of what the City of London Corporation (“the City”) is aiming to deliver \n•\t\tAn experience of working with Local Authorities \n•\t\tCapability to comply with the Corporation’s requirements for the IT Service Management Tool. \n•\t        An excellent approach to customer service\nFor the avoidance of doubt, this notice is for the purpose of conducting a Preliminary Market Engagement (PME) exercise and will not formally begin the procurement or constitute any commitment by the City of London Corporation to undertake any procurement exercise.\nParticipation in the PME will be at each organisations own cost. No expense in responding to this PME will be reimbursed by the City.\nThe PME will run from 2nd July to 16th July 2026 at midday."
      }
    ]
  },
  "initiationType": "tender"
}