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Find a TenderPlanned procurementPreliminary market engagement notice
Published 2 Jul 2026, 16:47 BST

Official UK procurement notice

PME - IT Service Management

Official notice Competition analysis

Authority: The Mayor and Commonalty and Citizens of the City of London (Local council)

ServicesAbove threshold
Sectors: IT Services & Software (72) Delivery: Delivery location not published
Planned pipeline valueValue not publishedpipeline notice, not a live tender
Tender notice expected 28 Sept 2026from the planned procurement notice
Contract term 2 yrsends 31 Aug 2029 · up to 31 Aug 2031 with extensions · starts 1 Sept 2027

What is being bought

Published requirement description

The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. Key features of interest include:

  • All data and application services, including AI engines must be hosted within the UK.
  • Core ITSM process support, including incident, request, problem, change, release, knowledge and major incident management.
  • Enterprise Service Management (ESM) capability, enabling service management workflows to be extended beyond IT into areas such as HR, Facilities, Finance, Legal and other corporate services.
  • AI-assisted service management, including ticket summarisation, automated categorisation and routing, virtual agent support, knowledge recommendations and predictive analytics.
  • Modern self-service and omnichannel engagement, including a user-friendly portal, service catalogue, knowledge base, mobile access and integration with Microsoft Teams and Outlook.
  • Workflow automation and integration capability, including configurable approvals, automated notifications, APIs, webhooks and integration with Microsoft 365, monitoring, security and asset management tools.
  • Operational reporting, asset and configuration management, including real-time dashboards, SLA and KPI reporting, comprehensive CMDB/service mapping, IT asset lifecycle management, audit controls and governance reporting.

CPV: Enterprise resource planning software development services · IT services: consulting, software development, Internet and support · Information technology services

The lotProcurement structure

single lot · no lot value published
Lot #1PlannedRenewal 2 yrs
Contract period: 1 Sept 2027 – 31 Aug 2029 (2 yrs) · up to 31 Aug 2031 with extensions
Extensions: Extension options published
72000000 IT services: consulting, software development, Internet and support72212451 Enterprise resource planning software development services72222300 Information technology services

Who is likely to bid for this lot ↓

Pipeline intelligence · planning stage: how this market runs before the tender is published

How The Mayor and Commonalty and Citizens of the City of London buys Systems and technical consultancy services (CPV 7222), and who usually turns up

The Mayor and Commonalty and Citizens of the City of London’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Systems and technical consultancy services (CPV 7222) →

1

How the contest usually goes

Winner shares use published awards; bid and price charts use contested lots.

Question for the bid
This buyerThe Mayor and Commonalty and Citizens of the City of London · division 72
The marketSystems and technical consultancy services (CPV 7222) · Greater London (authority’s region)
What to do with it
How often do SMEs win?
i

How often small and medium firms win.

Share of awards where the winner’s size is known.

The counts under this question show how many awards have a known supplier size.

Last 36 months.

Buyer: 12 of 40 known-size awards · market: CPV 7222 · Greater London (authority’s region), n=155
30%41%

Small firms have won here. Neither number says whether you qualify; it describes who has been winning.

How often do local suppliers win?
i

How often local firms win similar work.

Winners with a registered address in the delivery region, out of awards with a known address.

Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in Greater London (authority’s region).

A local branch does not count if the registered address is elsewhere.

Last 36 months.

Buyer: 1 of 2 known-location awards · market: CPV 7222 · Greater London (authority’s region), n=128
1 of 247%

Most of this buyer’s recorded winners were registered in the region where that award was delivered.

How long to a decision?
i

How long buyers here take to decide after bids close.

Middle value in days from the bid deadline to the award date, on competitions that published both.

Only decided tenders count, so slow ones still waiting are not in.

Last 36 months.

Buyer: no decision dates published · market: CPV 7222 · Greater London (authority’s region), n=15
—65 days

Half of these awards have an award date within 65 days of the bid deadline.

How often single-bid or direct?
i

How often work is awarded with no recorded rival.

Direct awards and tenders where every published lot count shows one bid.

Both shares are minimums: some awards have no bid count.

Thin markets produce this too; it is not proof of a tailored specification.

Last 36 months.

Buyer: at least 40 of 52 procurements with awards had no recorded rival · market: CPV 7222 · Greater London (authority’s region), n=216
77%59%

Direct awards or one recorded bid are common here. Check the route before spending time on a bid.

How many bids did past lots attract?

i

How many bids past lots received.

Each colour is a bid-count range. Only competed lots with a published count are included.

Past bids do not predict this tender.

Last 36 months.

This buyer67 lots with bid counts · all categories
6% had one bid
The market18 lots with bid counts · CPV 7222 · Greater London (authority’s region)
0% had one bid
Buyer / market · select a colour for counts
1 bid6% / 0%
Buyer: 4 of 67 lots with published bid counts. Market: 0 of 18 lots with published bid counts.
2–324% / 39%
Buyer: 16 of 67 lots with published bid counts. Market: 7 of 18 lots with published bid counts.
4–636% / 44%
Buyer: 24 of 67 lots with published bid counts. Market: 8 of 18 lots with published bid counts.
7+34% / 17%
Buyer: 23 of 67 lots with published bid counts. Market: 3 of 18 lots with published bid counts.

How did awards compare with estimates?

i

Where winning prices landed against estimates.

Each colour shows awards below, close to or above the published estimate, one lot at a time.

Past prices are a guide, not a bid price.

Last 36 months.

This buyer48 lots with estimate and award · all categories
65% below estimate
The market15 lots with estimate and award · CPV 7222 · Greater London (authority’s region)
40% below estimate
Buyer / market · select a colour for counts
Below estimate65% / 40%
Buyer: 31 of 48 lots with an estimate and award. Market: 6 of 15 lots with an estimate and award.
Within ±2%19% / 40%
Buyer: 9 of 48 lots with an estimate and award. Market: 6 of 15 lots with an estimate and award.
Above estimate17% / 20%
Buyer: 8 of 48 lots with an estimate and award. Market: 3 of 15 lots with an estimate and award.
2

Assess each lot
i

What past awards tell you about each lot.

See the forecast, this buyer’s earlier suppliers and firms with relevant wins.

No supplier is confirmed as a bidder.

Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list

Lot #1CPV 7224 monthsEstimate not published

This lot lists more than one class in CPV 72. The comparison uses that group.

Expected competition
i

How many bids this lot may attract.

The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.

Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 102 past lots.

A forecast, not a list of bidders.

—No model forecast yet8% chance of a single bid
Past bids on 102 similar lots
1 bid8%
8 of 102 similar past lots received 1 bid (8%).
2–331%
32 of 102 similar past lots received 2–3 (31%).
4–631%
32 of 102 similar past lots received 4–6 (31%).
7+29%
30 of 102 similar past lots received 7+ (29%).
Comparable past lots usually drew 4 bids.
Commercial price forecast
i

Where the award price may land.

The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.

No comparable awards for this lot yet.

A statistical guide from past awards, not a price to bid.

—Estimate not published
The buyer published no estimate for this lot, so there is nothing to forecast against. A price prediction here would be a number about a number we do not have.

Who has supplied this buyer on similar work?
i

Who has done similar work for this buyer.

Past contracts are matched by buyer, title and type of work.

A past supplier may not bid again.

SupplierThis buyer’s earlier contractLotAward valueWhy listed
Buro Four Project Services LimitedLive contractProject Management Services (Defects)runs to Dec 2026——Matched as the earlier contract

Who could compete for this lot?
i

Who could compete for this lot?

Firms with relevant past wins. On a framework, we show firms on that agreement.

None is confirmed as a bidder.

Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.

About this data
  • Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
  • Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
  • Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
  • Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.

What this replaces
i

Who has done similar work for this buyer.

Past contracts are matched by buyer, title and type of work.

45% title match.

A past supplier may not bid again.

The prior contract this notice most likely re-tenders · matched by title and category (45% title match), the holder is not guaranteed to re-bid

Project Management Services (Defects) — held by Buro Four Project Services Limited; the published contract ends 31 Dec 2026.

Procedure terms & legal framework

From the official record
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Planned procurement
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
2 Jul 2026, 16:47 BST
Last source update
21 Jul 2026, 10:22 BST
FTS notice number
2026/S 000-068564
Latest notice
Preliminary market engagement notice (UK2)
Classification (CPV)
Enterprise resource planning software development servicesIT services: consulting, software development, Internet and supportInformation technology services
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-06c2c8 Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

2 Jul 2026 → 1 Sept 2027 · 5 dates
  1. Planning notice published113 days ago
    2 Jul 2026, 16:47 BST
  2. Market engagement95 days ago
    20 Jul 2026, 23:59 BST

    This is a Preliminary Marketing Engagement (PME) exercise for IT Service Management undertaken by the City of London Corporation (“the City”). The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery.

    If you feel that your organisation is able to contribute to this exercise, suppliers shall register free of charge via the cityoflondon.ukp.app.jaggaer.com ↗ portal.

    Once registered, the supplier can access the questionnaire by clicking on the following link:

    cityoflondon.ukp.app.jaggaer.com/go/85756306019F36E4E2E7 ↗

    Please note that this is not a call for competition.

    The following are pertinent to this Preliminary Market Engagement (PME) Questionnaire. Suppliers responding must have;

    • An understanding of what the City of London Corporation (“the City”) is aiming to deliver
    • An experience of working with Local Authorities
    • Capability to comply with the Corporation’s requirements for the IT Service Management Tool.
    • An excellent approach to customer service

    For the avoidance of doubt, this notice is for the purpose of conducting a Preliminary Market Engagement (PME) exercise and will not formally begin the procurement or constitute any commitment by the City of London Corporation to undertake any procurement exercise.

    Participation in the PME will be at each organisations own cost. No expense in responding to this PME will be reimbursed by the City.

    UPDATE: The PME will run from until 22th July 2026 at midday. The link to the questionnaire is:

    cityoflondon.ukp.app.jaggaer.com/go/85756306019F36E4E2E7 ↗

  3. Latest notice published94 days ago
    21 Jul 2026, 10:22 BST
  4. Tender notice expected25 days ago
    28 Sept 2026, 23:59 BST
  5. Today
    23 Oct 2026
  6. Contract startsin 312 days
    1 Sept 2027, 00:00 BST

Notice history

4 events · 4 releases on Find a Tender · since 2 Jul 2026
  1. Preliminary market engagement notice published
    2 Jul 2026, 16:47 BST
    UK2
  2. Preliminary market engagement notice published
    2 Jul 2026, 16:52 BST
    UK2
  3. Preliminary market engagement notice published
    16 Jul 2026, 13:58 BST
    UK2
  4. Preliminary market engagement notice published
    21 Jul 2026, 10:22 BST
    UK2
Published amendments (2)

UPDATE: The PME will run from until 20th July 2026 at midday. The link to the questionnaire is: https://cityoflondon.ukp.app.jaggaer.com/go/85756306019F36E4E2E7

UPDATE: The PME will run from until 22th July 2026 at midday. The link to the questionnaire is: https://cityoflondon.ukp.app.jaggaer.com/go/85756306019F36E4E2E7

Routine re-releases (4)
  • 2026-07: 1 release · 2 Jul 2026

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

The Mayor and Commonalty and Citizens of the City of London

Contracting authorityPublic authority - sub-central government GB-PPON: PYQD-1693-MYXR PO Box 270, City of London, London, EC2P 2EJContact email, phone

Official documents & specifications (4)

Official links; attachments are not copied

Notices published for this procedure